918 questions
1 answer
One of the answers was accepted by the question author.
Can’t connect to home internet with my Surface Pro
I updated my router address and now I can’t access the internet with my surface pro. All of our other devices including two phones, two iPads and a Lenovo laptop have no issues. I have tried shutting the surface pro down multiple times as well as…
Surface | Surface Pro | Network
asked 2026-05-15T22:02:03.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 63%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Loretta Lundberg
0
Reputation points
accepted 2026-05-15T22:29:18.8666667+00:00
Loretta Lundberg
0
Reputation points
2 answers
How do I unlock my computer
My computer is locked up some body tried to hack in my computer
Surface | Surface Pro | Network
918 questions
asked 2025-12-01T14:49:09.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 51%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Thomas Cherry
0
Reputation points
commented 2026-05-15T15:45:33.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 41%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
judith duty
0
Reputation points
1 answer
Surface Devices in India — Long-Term Reliability, Out-of-Warranty Service & Windows on ARM Concerns
Hi everyone, I wanted to ask this here because I have not received a reply from Surface support yet, and I would really appreciate insights from people who actually use Surface devices in India long-term. I genuinely love my Surface Laptop 7. The…
Surface | Surface Laptop | Performance and maintenance
1,287 questions
asked 2026-05-15T15:31:02.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 66%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
AMITH V S
0
Reputation points
answered 2026-05-15T15:31:40.22+00:00
Q&A Assist
6 answers
Troubleshoot camera
The camera on my laptop is not working it says that it's either blocked or there's a button on the keyboard to push to make the camera work again but I don't know how to do that so I need help getting my camera working
Surface | Surface Laptop | Sound and camera
260 questions
asked 2026-03-01T09:03:17.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
White, Joanna
150
Reputation points
commented 2026-05-15T14:26:52.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 97%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Joe Vargas
0
Reputation points
1 answer
Replace surface dock
Long story short I need to warranty my surface dock, but I cant find any way to contact Microsoft to do this. Ive tried all the self help, nothing works. Swap in a good dock and everything works as it should. How in the world do I contact Microsoft to…
Surface | Accessories | Surface Dock
379 questions
asked 2026-05-15T13:48:09.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 72%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
George
0
Reputation points
answered 2026-05-15T13:48:23.6166667+00:00
Q&A Assist
1 answer
Microsoft HK took my faulty keyboard but did not repair nor replace.
Microsoft HK took my faulty keyboard but did not repair nor replace.
Surface | Accessories | Surface mice and keyboards
666 questions
asked 2026-05-15T13:47:43.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 45%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHY%3C/text%3E%3C/svg%3E)
Haeleigh Yung
0
Reputation points
answered 2026-05-15T13:48:05.7233333+00:00
Q&A Assist
0 answers
Microsoft Surface Pro - Unable to print on any printers - HP & Cannon
Hello. I have tried three different printers, three different printer cords and none of them are printing. I have a Microsoft Surface I bought in 2023. Only had a two year service contract. All the printers work on other computers. Any suggestions…
Surface | Surface Pro | Performance and maintenance
2,316 questions
asked 2026-05-15T00:20:47.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 18%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Karen Sloan
0
Reputation points
asked 2026-05-15T00:20:47.2533333+00:00
Karen Sloan
0
Reputation points
0 answers
Surface pro 8 won't go past Cloud dowload or local files screen
I'm trying to reset the used Surface Pro 8 my parents gifted me recently. The login screen is my father's old work that he retired from. When I try to reset the computer it won't proceed past the screen where I choose Cloud Download or local file…
Surface | Surface Pro | Install and update
3,377 questions
asked 2026-05-14T23:07:54.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 84%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jose Cabrera
0
Reputation points
answered 2026-05-14T23:08:12.4433333+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
How to store my old surface safely
I have upgraded my surface twice and am wondering how to store the ones I no longer use. Should I keep them on a charger or is that bad for the battery? On the other hand, if I don't charge them, can I access info at a later date if I need to?
Surface | Surface Pro | Power and battery
2,472 questions
asked 2026-05-14T17:14:40.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 67%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Schroetke
20
Reputation points
accepted 2026-05-14T17:16:02.35+00:00
Michael Schroetke
20
Reputation points
2 answers
Encountering an issue with Microsoft Licensing on a Surface
Hey Crew, I'm encountering an odd issue on a surface device. It's showing a message that the Microsoft Windows licensing is going to expire? Why is that, and how can this be corrected? From my understanding, the device comes with a pre-installed Windows…
Surface | Surface Laptop | Install and update
879 questions
asked 2026-05-14T13:36:02.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 78%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shawn Prestidge
0
Reputation points
edited an answer 2026-05-14T15:44:14.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105K
Reputation points
Independent Advisor
1 answer
MS Surface Laptop 7th Edition Qualcomm's Snapdragon X Series processor issues
Is anyone else having issues with the Microsoft Surface Laptop 7th Edition with the Qualcomm Snapdragon X Series processor? I’ve been experiencing ongoing problems, including: Frequent system lockups/freezes Internet connectivity is dropping randomly…
Surface | Surface Laptop | Performance and maintenance
1,287 questions
asked 2026-05-14T14:46:59.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 99%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jason Tap
0
Reputation points
answered 2026-05-14T14:47:24.0633333+00:00
Q&A Assist
1 answer
Surface pro 11
I've just bought it today and everything seemed to work fine, now after a restart i cannot use the search bar and when in tablet mode my on screen keyboard does not come up. Very frustrating and i cant seem to find a fix.
Surface | Surface Pro | Performance and maintenance
2,316 questions
asked 2026-05-13T05:55:54.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 68%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEW%3C/text%3E%3C/svg%3E)
Emmet Walker
0
Reputation points
commented 2026-05-14T13:25:44.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
5,450
Reputation points Microsoft External Staff
Moderator
2 answers
Issues setting up Surface Pro on a business account
Hello, When attempting to set up my new surface pro using my business account, I'm getting server error code 80180014.
Surface | Surface Pro | Install and update
3,377 questions
asked 2026-05-12T18:37:28.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 70%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Benjamin Blaha
0
Reputation points
edited a comment 2026-05-14T13:23:49.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
15,385
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Studio Slow Charger Warning Using Stock Charger
I am getting a Slow Charger warning despite using the supplied charger. I have also tried multiple high wattage USB-C 100W chargers and the Surface charging cannot keep up with demands. The battery will drain while plugged in.
Surface | Surface Studio | Power and battery
80 questions
asked 2026-05-12T15:24:48.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 3%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Andrew Snedeker
0
Reputation points
commented 2026-05-14T13:05:43.32+00:00
Thomas4-N
15,385
Reputation points Microsoft External Staff
Moderator
2 answers
Detachable Keyboard on Surface Pro 9 doesn't work
My detachable keyboard stopped working out of nowhere. The cursor doesn't show up and typing doesn't work and at fist the backlight of the keyboard worked but it stopped out of no where. I've had this laptop for oy 2 years and.i take good care of it. How…
Surface | Accessories | Surface mice and keyboards
666 questions
asked 2026-05-13T21:43:33.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 38%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Elan Subahi
0
Reputation points
answered 2026-05-14T06:21:00.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
2 answers
MS Surface pro
How do I change the keyboard language on a Surface pro
Surface | Accessories | Surface mice and keyboards
666 questions
asked 2026-05-14T00:29:37.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 7.000000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Anne Burrows
0
Reputation points
answered 2026-05-14T06:13:56.7866667+00:00
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 9 Screen Replacement
My Microsoft Surface Pro 9 screen was broken, and I'd like to check if you have a replacement, how long it will take to fix it and how much it will cost.
Surface | Surface Pro | Display and screen
3,575 questions
asked 2026-05-14T04:19:55.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 37%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFY%3C/text%3E%3C/svg%3E)
Favaz Yakhya
0
Reputation points
answered 2026-05-14T05:22:21.7233333+00:00
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
1 answer
How do I get Surface Laptop Pricing?
I am enrolled in the Microsoft Surface Commercial Reseller program as a Microsoft Distributor Managed Partner (DMP). My application has been approved by a Microsoft Partner Development Manager (PDM) and I’ve accepted the Microsoft DMP agreement, and I'm…
Surface | Surface Laptop | Performance and maintenance
1,287 questions
asked 2026-05-14T00:40:23.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 62%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Gary Alto
0
Reputation points
answered 2026-05-14T00:40:39.81+00:00
Q&A Assist
2 answers
I returned my order #[moderator's note: PII removed] but did not receive a refund?
I returned the keyboard from my order [moderator's note: PII removed] on [dayA], but did not receive a refund? I returned another keyboard at the same time and received that refund on [dayA+3]. Where is my refund? I have my original receipt and the…
Surface | Accessories | Surface mice and keyboards
666 questions
asked 2026-05-12T03:20:47.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 33%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sandra Weber
0
Reputation points
commented 2026-05-13T13:52:21.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
7,735
Reputation points Microsoft External Staff
Moderator
2 answers
Trade in my broken Surface 6
I am finding it incredibly difficult to get any help for my broken Surface 6. I just want to actually chat with a customer support person. My Surface will not start up, just need to possibly trade it in. Is there a phone number or email account I can…
Surface | Surface Go | Performance and maintenance
288 questions
asked 2026-05-13T07:40:34.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 25%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUH%3C/text%3E%3C/svg%3E)
Unaiza Hillard
0
Reputation points
answered 2026-05-13T11:52:14.0666667+00:00
Barb Bowman
80,785
Reputation points MVP
Volunteer Moderator