2,350 questions
0 answers
Surface Pro 11 – Business conduct following repeated failure to carry out repairs
I would like to report a repeated case of non‑performance in the Microsoft Support process for my Surface Pro 11 and ask whether others have experienced similar behaviour. Below is a concise timeline of the case: • May – chargeable repair Surface Pro…
Surface | Surface Pro | Performance and maintenance
asked 2026-08-08T07:37:24.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 99%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carsten Lehmann
0
Reputation points
asked 2026-08-08T07:37:24.32+00:00
Carsten Lehmann
0
Reputation points
0 answers
Reimbursement for the warranty service shipping
Just sent my Surface Laptop 7 for a warranty service. Only a shipping label was sent to me via email. The UPS store clerk told me that I need to pay $21.99 for a bubble wrap and the shipping box, which was instructed by MS. How can I get reimbursed for…
Surface | Other
1,445 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
Need help with my Surface Pro 11th edition damage screen
I would like to check if my device is still under warranty and whether the screen issue can be covered. If it's not covered, could you please provide the official repair/ replacement options and estimated cost for replacing the screen? I would also like…
Surface | Surface Pro | Display and screen
3,601 questions
asked 2026-08-07T04:44:31.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 48%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Michelle Trieu
0
Reputation points
answered 2026-08-08T04:48:11.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,831
Reputation points MVP
Volunteer Moderator
1 answer
New 11" Microsoft surface tablet
Hi: The Microsoft should release a 11" tablet as they planned. As a devoted Window's user i was looking forward to it. That is Surface Go 4 or a different name, with 11" 2K screen with a better chip to compete with and be better than Apple…
Surface | Other
1,445 questions
asked 2026-08-08T02:25:37.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 25%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Rao Kammula
0
Reputation points
answered 2026-08-08T04:39:55.28+00:00
S.Sengupta
31,831
Reputation points MVP
Volunteer Moderator
2 answers
My surface wireless keyboard keys are not working only the #9
Hi, I need assistance with my Microsoft Surface Slim Bluetooth Keyboard (2nd Edition). The keyboard is less than one year old, and suddenly almost all of the keys have stopped working. When I press the keys, there is no response. The 9 key is the only…
Surface | Accessories | Surface mice and keyboards
696 questions
asked 2026-08-07T04:28:56.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 69%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sara Laboranti
0
Reputation points
answered 2026-08-08T01:56:58.4933333+00:00
S.Sengupta
31,831
Reputation points MVP
Volunteer Moderator
2 answers
Speak to representative about MS Surface Recovery Key ID
I purchased the MS Surface many years ago for my, now, exhusband. I received the surface in the divorce, however he set to recover knowing that I do not have the permissions etc to enter anything. I would like to see if any of my old files are still on…
Surface | Other
1,445 questions
asked 2026-08-07T18:45:04.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 96%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Theresa Gilbert
0
Reputation points
answered 2026-08-08T01:33:05.0066667+00:00
S.Sengupta
31,831
Reputation points MVP
Volunteer Moderator
3 answers
keyboard won't connect
How do I know if my wireless keyboard is compatible with this computer?
Surface | Accessories | Surface mice and keyboards
696 questions
asked 2026-08-07T19:12:55.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 71%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Sandra Cole
0
Reputation points
answered 2026-08-08T01:22:47.6133333+00:00
S.Sengupta
31,831
Reputation points MVP
Volunteer Moderator
2 answers
HDR mode on surface pro 13 12th edition is just a white screen
Hi As the title says toggling hdr on on surface pro 13 12th edition randomly made hdr mode just white. Before that hdr worked (screen wasnt white)but when turned on didnt work in any of the apps example edge or lightroom. Exept auto hdr. Problem started…
Surface | Surface Pro | Display and screen
3,601 questions
asked 2026-08-07T21:16:38.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 41%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Kalle Toiviainen
0
Reputation points
answered 2026-08-07T22:47:30.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.6K
Reputation points
Independent Advisor
1 answer
My Microsoft pen isn't Writing or erasing
So my Microsoft pen doesn't write or erase however The Top button does work. I have replaced the pen nib and it is still not working. I have also Repaired the pen multiple times and reset my computer multiple times. What do I do now?
Surface | Accessories | Surface Pen
813 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 97%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETV%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
0 answers
Refund of express delivery fee.
I have an order for a new surface and paid for express shipping which will not arrive today. It says it will arrive on 8/10 which is the same day as if I had not paid for express shipping. How do I get the express shipping fee refunded?
Surface | Other
1,445 questions
asked 2026-08-07T12:25:27.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 0%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Michael John
0
Reputation points
asked 2026-08-07T12:25:27.57+00:00
Michael John
0
Reputation points
2 answers
PC Middle touch not working
The Microsoft Surface pro 11th business Edition2085 PC Middle touch not working How to contact to Microsoft Surface pro
Surface | Surface Pro | Display and screen
3,601 questions
asked 2026-08-05T11:02:40.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 30%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mayank Shrivastava
0
Reputation points
answered 2026-08-07T08:15:03.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
25,605
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 11 Snapdragon doesn't display on my Promethean board using Promethean Screen Share app, but my Surface Pro 8 Intel can
Surface Pro 11 Snapdragon doesn't display on my Promethean board using Promethean Screen Share app, but my Surface Pro 8 Intel can
Surface | Surface Pro | Display and screen
3,601 questions
asked 2026-08-05T14:00:34.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 0%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jonathan Flint
0
Reputation points
commented 2026-08-07T07:37:33.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
17,185
Reputation points Microsoft External Staff
Moderator
1 answer
The back screens are broken.
Geek saiBack screens are broken. After see lock page, the screens come up white. Geek squad could not repair. Said if I send to Microsoft it will be gone at least a month. I now use my surface pro for churc business. I was told if you replace this…
Surface | Surface Pro | Display and screen
3,601 questions
asked 2026-08-06T19:06:39.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 91%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Jane Wilcox
0
Reputation points
answered 2026-08-07T01:01:40.51+00:00
S.Sengupta
31,831
Reputation points MVP
Volunteer Moderator
2 answers
How do I return my surface pro?
It is broken. Back screens are not working per Geek Squad. I want to exchange with a new surface pro or return it
Surface | Surface Pro | Display and screen
3,601 questions
asked 2026-08-06T19:10:33.3833333+00:00
Jane Wilcox
0
Reputation points
answered 2026-08-07T00:53:21.56+00:00
S.Sengupta
31,831
Reputation points MVP
Volunteer Moderator
2 answers
Roblox won't launch of Surface 7 laptop
I'm at my wits' end here, folks. My Website downloaded Roblox stopped launching about 3 days ago. It's like it can't initialize and crashes before anything can open - no tabs pop up, and it simply disappears after about half a second in Task Manager. I…
Surface | Surface Laptop | Install and update
886 questions
asked 2026-08-06T20:30:58.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 16%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ruah Hoeg
0
Reputation points
edited an answer 2026-08-07T00:38:34.1333333+00:00
S.Sengupta
31,831
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Duo Phone
The Microsoft Duo phone was the absolute best phone I ever had. Why isn't Microsoft pusuing an updated version?
Surface | Surface Duo | Performance and maintenance
54 questions
asked 2026-08-06T19:11:43.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 17%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAI%3C/text%3E%3C/svg%3E)
Allard, Ivy N
0
Reputation points
answered 2026-08-07T00:33:16.13+00:00
S.Sengupta
31,831
Reputation points MVP
Volunteer Moderator
1 answer
Support for Surface tablets problematic
I have logged into my Microsoft account and selected my Surface Pro 8 tablet. The keyboard stopped connecting today and after doing the troubleshooting, I started a support order. I selected ACCESSORY for the category and the only options were for pen or…
Surface | Accessories | Surface Type Cover
492 questions
asked 2026-08-06T04:12:09.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 54%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
TJ Garland
240
Reputation points
commented 2026-08-06T20:01:23.95+00:00
TJ Garland
240
Reputation points
12 answers
Troubleshoot camera
The camera on my laptop is not working it says that it's either blocked or there's a button on the keyboard to push to make the camera work again but I don't know how to do that so I need help getting my camera working
Surface | Surface Laptop | Sound and camera
270 questions
asked 2026-03-01T09:03:17.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
White, Joanna
210
Reputation points
answered 2026-08-06T15:02:15.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 5%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
dheerendra kumar
0
Reputation points
1 answer
Microsoft USB-C Travel Hub HDMI not working
Microsoft USB-C Travel Hub that appears to have suffered a hardware failure. I've spent considerable time troubleshooting it and have isolated the problem to the hub itself. The hub is being used with a Surface Pro for Business (2025 edition) running…
Surface | Surface Pro | Display and screen
3,601 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 24%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMU%3C/text%3E%3C/svg%3E)
2 answers
My surface slim pen 2 doesn't seem to turn on - it is not charging despite putting it back in the charging case of the microsoft detachablekeyboard
I have tried long pressing the eraser button at the back, I have tried leaving it for longer periods in the charging slot in the keyboard, no matter what I do - it doesn't switch on, I don't see the white light blinking. And my surface pro is not able to…
Surface | Accessories | Surface Pen
813 questions
asked 2026-07-12T06:27:03.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 47%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rajeswari Parasa
0
Reputation points
commented 2026-08-06T02:57:57.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 88%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBR%3C/text%3E%3C/svg%3E)
Bharat Rajan
0
Reputation points