Surface Pro 11 Snapdragon doesn't display on my Promethean board using Promethean Screen Share app, but my Surface Pro 8 Intel can

Hi Jonathan Flint,

Since the Promethean board works correctly with your Surface Pro 8 but not with the Surface Pro 11, the issue may be related to software compatibility or display-sharing components on the newer Snapdragon (ARM64) platform. Promethean provides ARM64 versions of its Screen Share software, so it is worth confirming that the latest compatible version is installed.

To troubleshoot, please try:

1. Install or update to the latest Promethean Screen Share ARM64 version.
2. Check that the Promethean board firmware is fully up to date.
3. Test an alternative connection method (such as USB-C/HDMI or Wireless Display) to determine whether the issue is specific to the Screen Share app.
4. Verify whether the problem affects all screen sharing or only specific applications.

If the issue continues after updating both the Surface and Promethean software, it may be helpful to contact Promethean Support with the Screen Share version and firmware details for further compatibility guidance.

I hope this helps. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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