Need help with my Surface Pro 11th edition damage screen

To check warranty and start an official service request for a personal Surface Pro 11:

1. Go to Microsoft account | Devices or Select device for service.
2. Sign in with the Microsoft account used for the device.
3. Select the Surface Pro 11, or select Register device if it is not already listed.
4. Review the warranty status shown for the device.
5. Select Next and complete the service order.

For accidental damage such as a dropped device with a damaged screen:

• Standard warranty coverage may not apply to physical damage.
• If the device has Microsoft Complete coverage, the service request flow supports damaged-device issue types such as Cracked screen, liquid damage, or physical damage.
• If the device is out of warranty or the damage is not covered, Microsoft offers out-of-warranty service for a fee, and the device may be replaced with a refurbished device.

Official repair or replacement options listed for out-of-warranty or damaged Surface devices are:

1. Start the replacement process online through the service portal.
2. Use Microsoft Complete if that coverage is on the device.
3. Get in-person support where service centers are available.
4. Perform a self-repair for supported out-of-warranty devices.

Important before sending the device for service:

• If the Surface still turns on, back up important files first.
• Microsoft recommends backing up data because it will not be recovered during service.

About screen replacement cost:

• The exact estimated cost is not provided in the available information.
• Microsoft directs customers to the out-of-warranty pricing page: How much does out-of-warranty service cost for your Surface device or accessory?
• Availability of out-of-warranty offers and pricing can vary by country or region and product.

Warranty after service:

• If service is completed in warranty, the serviced or replacement device gets the remainder of the original hardware warranty or 90 days, whichever is longer.
• If service is completed out of warranty, the serviced or replacement device gets a 90-day hardware warranty.

If self-repair is being considered instead of Microsoft service:

• Self-repair replacement components are intended for out-of-warranty repairs.
• Parts availability varies by country.
• Repairing with a replacement component does not affect Microsoft’s Limited Warranty, but any damage caused by a repair performed by someone other than Microsoft or an Authorized Service Provider is not covered under Microsoft’s Limited Warranty.

References:

• How to get service or repair for Surface
• Get service for your out of warranty or damaged Surface
• Self-repair information for your Surface device