PC Middle touch not working

Mayank Shrivastava 0 Reputation points
2026-08-05T11:02:40.6766667+00:00

The Microsoft Surface pro 11th business Edition2085 PC Middle touch not working

How to contact to Microsoft Surface pro

Surface | Surface Pro | Display and screen
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  1. Lychee-Ng 25,605 Reputation points Microsoft External Staff Moderator
    2026-08-07T08:15:03.4966667+00:00

    Hi Mayank Shrivastava,

    I can understand how concerning it is when part of the touchscreen on your Surface Pro stops responding, particularly the middle area. Just wondering, have you run the troubleshooting steps with UEFI, full shutdown and the Surface Diagnostic Toolkit yet? In the case that you're certain this is a hardware issue, Microsoft may need to inspect or service the device.

    1 - Contact Microsoft Support

    • Visit Contact Us - Microsoft Support > Sign in  
    • Type in your problem > click Get Help to make request  
    • Click Contact Support at the bottom to connect to an agent 
    • Select category and continue > you should be added to a chat queue. 
    • If you don't see chat option, go through another category and request escalate. 

    Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you.

    2 - Request service for your Surface Pro

    Touchscreen issues sometimes can appear after updates, but when the problem is limited to a specific section of the display, it is more commonly related to the hardware itself. In that case, you may try getting your Surface repair/replaced following the 2nd instructions above!

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  2. AI answer

    2026-08-05T11:02:58.6133333+00:00

    If touch does not respond in the middle part of the Surface Pro 11 screen, first test whether it is a hardware issue:

    1. Shut down the Surface.
    2. Press and hold Volume Up, then press Power until the Microsoft or Surface logo appears.
    3. In UEFI, test touch on the screen.

    Interpret the result:

    • If touch does not work in UEFI: the touchscreen most likely has a hardware failure and the next step is to submit a service order.
    • If touch works in UEFI: the issue is more likely related to Windows or the touch driver.

    Microsoft also states that when touch does not respond on part of the screen, the recommendation is to submit a service order.

    To contact Microsoft Surface support for service:

    • Send to Microsoft: check warranty, create a service order, and print a shipping label.
    • Find in-person support: available in some countries for hardware inspection, troubleshooting, and system recovery.
    • Business device support: for a business-owned Surface, use the Surface Support Portal to look up warranty, create service requests, and track support cases.

    For business and education customers, Microsoft also recommends running the Surface Diagnostic Toolkit for Business before contacting support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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