Roblox won't launch of Surface 7 laptop

Ruah Hoeg 0 Reputation points
2026-08-06T20:30:58.3633333+00:00

I'm at my wits' end here, folks.
My Website downloaded Roblox stopped launching about 3 days ago. It's like it can't initialize and crashes before anything can open - no tabs pop up, and it simply disappears after about half a second in Task Manager. I tried downloading the Xbox/Microsoft version, and it crashed immediately, giving me the error code 0xc0000005.
My laptop runs Windows 11 and is a Microsoft Surface Laptop, 7th Edition. Now I've tried everything I can think of. I've used the run commands and gotten rid of local data, downloaded and redownloaded the windows application and website version multiple times, run it as an administrator, put it in compatibility mode, disabled full screen, restarted my laptop, tried downloading it on a different brower, using a different wifi, making sure that my safety apps are not blocking it, terminated and repaired the application - everything every youtube video says to try. Roblox works on my phone and on a separate desktop, so it's not my account or my IP. So this draws me to the conclusion that it's my laptop itself. Roblox previously worked, as I said, up until about 3 days ago: I closed down the application, went to bed, and it wouldn't work the next morning.

I don't know what to try next. Any help would be appreciated.

Surface | Surface Laptop | Install and update
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  1. S.Sengupta 31,831 Reputation points MVP Volunteer Moderator
    2026-08-07T00:37:30.8633333+00:00

    Roblox is currently affected by an unresolved compatibility bug on Windows-on-ARM devices, first reported in late July 2026. Both the website and Microsoft Store versions crash on launch with Error 0xc0000005, and reinstalling or resetting the app does not resolve the issue. Crash analysis points to xtajit64.dll, part of Windows' x86-to-ARM64 emulation layer, indicating the problem lies with Roblox's emulated x86 application and Windows ARM emulation—not with the Surface device itself. This explains why Roblox works normally on native mobile devices and Intel/AMD PCs.

    You should report the issue with crash logs on the Roblox Developer Forum, monitor Roblox for an official patch, or try Roblox Studio as a temporary workaround if it launches successfully.

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  2. AI answer

    2026-08-06T20:31:17.6266667+00:00

    On a Surface Laptop 7 running Windows 11, the next supported checks are:

    1. Check Surface updates first
      • Open the Surface app.
      • Expand Help & support.
      • If updates are available, select Check for updates to open Windows Update and install them.
      • This checks Surface drivers and firmware, which is important on Surface devices when one app suddenly starts crashing.
    2. Make sure Windows 11 is fully updated
      • Go to Start > Settings > Windows Update > Check for updates.
      • Install any available updates, then restart.
    3. Update Microsoft Store
      • Open Microsoft Store.
      • Select Library > Get updates.
      • Let any Store updates install automatically.
    4. Reinstall the Microsoft Store version cleanly
      • In Microsoft Store, open Library.
      • Find Roblox and select Install.
      • Since repair/reset was already tried, reinstall is the next supported Store-app step.
    5. Check app compatibility with Windows 11
      • If Roblox or another app stopped working after a Windows change, verify whether the app is compatible with Windows 11. The supported guidance is in Your app doesn't work with Windows.
    6. If the issue happens only with Roblox, contact the app publisher from Microsoft Store
      • Open Microsoft Store.
      • Search for Roblox and open its app page.
      • Scroll to Additional information.
      • Under Learn more, select the app’s support link.
    7. Important known issue for Arm devices
      • Microsoft documents a known issue where players on Arm devices are unable to download and play Roblox from the Microsoft Store on Windows.
      • The documented workaround is to use the Roblox title downloaded directly from the Roblox site until Roblox provides a resolution.

    Because the device is a Surface Laptop 7, this Arm-related known issue is the most relevant item to check first. If the Store version fails on this device, that matches the documented Roblox-on-Arm issue.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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