Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,212 questions
1 answer
LOST ACCESS TO MFA - Need assistance to replace my security info
Hi , It has now been more than 30 days since I requested a security information replacement for my account, and I have tried many ways to contact Microsoft Support for assistance throughout this process. I even allowed one of your support agents remote…
Microsoft Security | Microsoft Authenticator
asked 2026-05-15T22:37:23.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 84%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
richard mondo
0
Reputation points
answered 2026-05-15T22:37:47.6366667+00:00
Q&A Assist
0 answers
Can’t verify a tenent that was transferred to MS ownership
GoDaddy has confirmed that the domain tenant for xxxxx is managed by Microsoft as of 5/11/26. The TXT\MX settings are confirmed per MS instructions. Why do I keep getting a failure to verify?!? This is impacting my business as I need those email…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,388 questions
asked 2026-05-15T21:42:53.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 25%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET5%3C/text%3E%3C/svg%3E)
TjMark-5955
0
Reputation points
edited the question 2026-05-15T22:23:14.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu
30,110
Reputation points Microsoft External Staff
Moderator
2 answers
I can't enable cloud backup of the authenticator app
I can't enable cloud backup of the authenticator. I get asked to send the logs. But dont know where to get thw logs or to send them to. I need to restore to a new device. Why is it not letting me enable backup of the app? This is for android device. I…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,212 questions
asked 2026-05-13T02:00:30.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 37%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Dingana Nwana
20
Reputation points
commented 2026-05-15T21:59:39.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 45%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM9%3C/text%3E%3C/svg%3E)
Mikael-9176
0
Reputation points
0 answers
Conditional Access – AVD SSO for SharePoint from Trusted Locations while enforcing MFA for All Cloud Apps
Hi all, Question Hi all, I’m looking for some guidance on Conditional Access policy design in an Azure Virtual Desktop (AVD) environment. We currently enforce MFA for “All cloud apps”, which is working as expected from a security perspective.…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,388 questions
asked 2026-05-14T17:46:39.93+00:00
Cleon Russell
45
Reputation points
commented 2026-05-15T21:54:38.9766667+00:00
Sridevi Machavarapu
30,110
Reputation points Microsoft External Staff
Moderator
0 answers
SuccessFactors to AD provisioning: accountDisabled expression evaluates True but is not exported in Modified Properties
Hi Team, We are working on Microsoft Entra provisioning from SAP SuccessFactors to on-premises Active Directory. Use case: We need to disable or enable the AD account based on two SuccessFactors custom fields: customString25 = Exempt…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,388 questions
asked 2026-05-15T18:44:15.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 24%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sri Lekha G
0
Reputation points
commented 2026-05-15T21:40:16.11+00:00
Sridevi Machavarapu
30,110
Reputation points Microsoft External Staff
Moderator
0 answers
Migrate Authenticator from a Dead Phone
My Windows Phone finally gave up the ghost. Everything is on that phone so I need the miscellaneous data on that phone so I can migrate it to my new phone. Authenticator is paramount in the migration. What can I do?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,212 questions
asked 2026-05-15T21:38:39.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 42%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Bridget McCann
0
Reputation points
answered 2026-05-15T21:39:06.62+00:00
Q&A Assist
0 answers
Erro ao restaurar backup e criar novo backup no Microsoft Authenticator
Tive que mudar de aparelho celular e não estou conseguindo transferir as contas adicionadas no aplicativo Microsoft Authenticator para o novo aparelho. No aparelho antigo, fiz o backup com sucesso para uma conta pessoal @ hotmail.com. Nos detalhes do…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,212 questions
asked 2022-05-09T10:36:15.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 98%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
chung
6
Reputation points
commented 2026-05-15T21:26:59.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 76%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jean Gomes
0
Reputation points
1 answer
Authenticator Old - How to Update It
I have several MS Authenticators, but all are more than 1 year old. I need a current one.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,212 questions
asked 2026-05-15T21:24:38.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 66%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Stephanie Nordlinger
0
Reputation points
answered 2026-05-15T21:24:51.0433333+00:00
Q&A Assist
0 answers
How to fix my Microsoft account?
I was logged out from my account somehow and now I can’t log in back in Authentificator app. I tried many times but it asks to write the code from another Authenticator app but I have only 1
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,212 questions
asked 2026-05-15T20:56:21.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 38%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Milana Tvauri
0
Reputation points
asked 2026-05-15T20:56:21.2+00:00
Milana Tvauri
0
Reputation points
0 answers
Can no longer invite users to the Tenant
Our tenant is unable to send guest invitations. All attempts return an "Insufficient Privileges" error. Guest invitations were working correctly until approximately 15 users had been invited. The error began occurring immediately after that…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,388 questions
asked 2026-05-15T20:36:04.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 67%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Stephen Wattay
0
Reputation points
commented 2026-05-15T20:46:30.34+00:00
Sridevi Machavarapu
30,110
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Entra External ID – email claim not included in ID token from User Flow
I am using Microsoft Entra External ID (customer tenant) and I am unable to get the email claim in the ID token returned by a User Flow. Problem The ID token does not contain the email claim. This happens for both: Local accounts (Email with password) …
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
3,929 questions
asked 2026-05-15T20:31:47.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 67%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Alexandre Giuseppe
41
Reputation points
answered 2026-05-15T20:32:08.95+00:00
Q&A Assist
0 answers
MFA reset / tenant lockout / only Global Administrator cannot sign in
Hi, I am the only Global Administrator for my Microsoft Entra / Azure tenant. I cannot sign in because Microsoft Authenticator is not showing notifications. There is no other sign-in method available. I cannot leave the tenant because Microsoft says I am…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,388 questions
asked 2026-05-15T20:18:46.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 2%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Reza Mesgaran
0
Reputation points
edited the question 2026-05-15T20:26:17.16+00:00
Sridevi Machavarapu
30,110
Reputation points Microsoft External Staff
Moderator
0 answers
Unable to verify a custom domain
I am trying to add my own domain in Entra ID, but the verification fails and only shows a generic message without any useful information to help resolve the issue. I tried registering with both TXT and MX records. I have already checked propagation using…
Microsoft Security | Microsoft Identity Manager
Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
1,454 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 10%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
0 answers
Microsoft Authenticator code (Microsoft Account - personal use) doesnt work for when I login to Azure portal
Microsoft Authenticator code (Microsoft Account - personal use) doesnt work for when I login to Azure portal - I want to cancel my Developer Support subscription (which I didnt enable in the first place) Moderator: Moved from Azure DevOps
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,388 questions
asked 2026-05-15T19:26:12.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 85%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
Gopal R
0
Reputation points
edited a comment 2026-05-15T19:49:50.1966667+00:00
Sridevi Machavarapu
30,110
Reputation points Microsoft External Staff
Moderator
1 answer
im stuck not able to recover my hacked account due to two factor not working
My Microsoft account was hacked and i am not able to get into it by the recovery way due to my 2fa not working. i didnt get a email about change in password or warnings it tells me to use a passkey via phone that i didnt set up . i use my email and…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,212 questions
asked 2026-05-15T19:17:44.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 24%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
garfieldisdead
0
Reputation points
edited the question 2026-05-15T19:28:29.87+00:00
garfieldisdead
0
Reputation points
2 answers
Move onmicrosoft.com subdomain
I successfully own the co2cause.com domain. Currently the subdomain co2c** is sitting with tenant:**** I need to move to co2cause.onmicrosoft to fznatural.onmicrosoft.com tenant where the master domain co2cause.com currently sits.@Anonymous
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,388 questions
asked 2026-05-08T14:40:31.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 24%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Marco C
0
Reputation points
edited the question 2026-05-15T19:24:56.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 85%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
VEMULA SRISAI
13,025
Reputation points Microsoft External Staff
Moderator
1 answer
How to distinguish OTP requests types to send different email templates?
How to get these different "request types" in my OTP payload? "authenticationContext": { "requestType": "signUp" | "signIn" | "passwordReset" When I trigger the "reset password"…
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
3,929 questions
asked 2026-05-07T14:44:15.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 34%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Jinki Lee
85
Reputation points
commented 2026-05-15T19:21:16.25+00:00
VEMULA SRISAI
13,025
Reputation points Microsoft External Staff
Moderator
0 answers
How get a code from the Authenticator for MFA authentication if I'm trying to configure it?
I'm trying to login into my account in Microsoft Entra ID. I lost my old phone. Now, I have my account and my password but the MFA authentication is required (although in Entra ID I removed the MFA for this user). When I try to configure the Microsoft…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,388 questions
asked 2026-05-07T14:37:59.4033333+00:00
Enrico Rossini
241
Reputation points
edited the question 2026-05-15T19:18:21.97+00:00
VEMULA SRISAI
13,025
Reputation points Microsoft External Staff
Moderator
1 answer
Getting Service ADSync was not found on computer trying to reinstall
I am trying to re-install Microsoft Entra Connect Sync on my local AD server running Windows Server 2022 Standard and getting and error InvalidOperationException Service ADSync was not found on computer. I followed Microsoft KB's on how to…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,388 questions
asked 2026-05-07T21:43:29.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 51%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mike Garczynski
1
Reputation point
commented 2026-05-15T18:53:01.7+00:00
Mike Garczynski
1
Reputation point
4 answers
Purview DLP and Entra ID app inconsistent behavior
Hi, I'm testing out the guide in https://learn.microsoft.com/en-us/purview/developer/use-the-api with Purview DLP and an application registered in Microsoft Entra ID, and running into some inconsistent behavior. I can hit the…
Microsoft Security | Microsoft Purview
Microsoft Security | Microsoft Purview
A unified data governance solution that helps manage, protect, and discover data across your organization
2,064 questions
asked 2026-05-07T19:01:32.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 32%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
Nina Polshakova
0
Reputation points
commented 2026-05-15T18:46:44.2866667+00:00
Nina Polshakova
0
Reputation points