15,067 questions with Microsoft Security | Microsoft Authenticator tags

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Locked out as sole Global Admin – lost Authenticator and no backup methods

I am the sole Global Administrator of a Microsoft Entra ID tenant. The account uses a Gmail address. I know my password but lost access to Microsoft Authenticator after changing phones. There are no other Global Administrators. I need assistance with a…

Microsoft Security | Microsoft Authenticator
asked 2026-08-08T03:10:58.72+00:00
Avelino Torzar Jr 0 Reputation points
edited an answer 2026-08-08T07:34:47.37+00:00
Alina Le 4,445 Reputation points Independent Advisor
0 answers

someone trying to login

i keep getting notifications on my MS Authenticator app everyday of someone in the US trying to login to my account, ive changed the password 3 times now in the past week, activated all 2fa options, gone passwordless and still i am getting the…

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T22:24:49.1833333+00:00
Lew 0 Reputation points
1 answer

how do I add a phone number

Up to now I have only had a land line. I cannot get text messages on it, so I cannot get verification codes. I have recently bought a mobile phone but I cannot find a way to add the number to my account.

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T20:53:50.71+00:00
Michael Grogan 0 Reputation points
answered 2026-08-07T20:54:05.0933333+00:00

AI answer

0 answers

Authenticator werkt niet

Wanner ik Authenticator-app open kan ik mijn aanvraag niet goed keuren. Ik kan het gegeven nummer namelijk nergens invullen. Hoe kan ik dit oplossen?

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T20:13:11.0133333+00:00
Kim Hagels 0 Reputation points
1 answer

Verificacion en dos pasos: ya no tengo el mismo numero de telefono

Hola, despues de ingresar mi contrasena para iniciar sesion, me pide verificar mi identidad con un mensaje de texto a un numero de telefono que ya no me pertenece. No tengo manera de recibir el codigo de verificacion. A pesar de que yo me se mi…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft Security | Microsoft Authenticator
Microsoft Teams | Microsoft Teams for business | Other
asked 2024-08-14T14:25:50.7066667+00:00
Juan Sebastian Llanten Vargas 0 Reputation points
commented 2026-08-07T18:37:21.7133333+00:00
Luis Cordero 0 Reputation points
1 answer

I lost my phone which had microsoft authenticator

Ive lost my lhone and I can’t sign in. I need to login with that authenticator and I am not able to do it

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T13:55:16.1266667+00:00
BADDER SAYYAM AKHTAR 0 Reputation points
answered 2026-08-07T13:55:36.5166667+00:00

AI answer

1 answer

Sole Global Admin locked out by MFA loop — Authenticator restored from iCloud shows “Sign in to add the account”

Hello, I am locked out of my Microsoft 365 / Entra ID work account and I need guidance on the correct recovery path. Situation: • My Microsoft Authenticator app was restored from an iCloud backup on my iPhone. The work account is listed in the app, but…

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T12:45:02.8533333+00:00
Antonio Palladino 0 Reputation points
answered 2026-08-07T13:19:25.8933333+00:00
Nithin 85 Reputation points
1 answer

MFA sign in Problem

We are writing to request your urgent assistance regarding the Multi-Factor Authentication (MFA) issue affecting our Microsoft 365 administrator account. Previously, we contacted Microsoft Support and were provided with Report Number: 260717004001032.…

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T08:09:46.99+00:00
Rumaizah Pathi 0 Reputation points
answered 2026-08-07T12:04:50.65+00:00
Nathan Roberts (SN) 13,031 Reputation points Student Ambassador Volunteer Moderator
1 answer

Can't recover from backup

I can't recover from backup as it's keep saying this is not your account for backup ,I lost my access from few important apps

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T10:27:37.41+00:00
Vijay Parikh 0 Reputation points
answered 2026-08-07T10:27:54.2633333+00:00

AI answer

1 answer

Autenticator

I need help with autenticator from microsoft. I have changed phone and now i cant use autenticator on my new phone for bane nor. I have 3 autenticator but cant get the last one to work. I dont know where to get the qr code

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T08:50:08.8933333+00:00
Sondre Herjuaune 0 Reputation points
answered 2026-08-07T08:50:30.48+00:00

AI answer

1 answer

Problemas con el autenticador.

Hola, buen día. Me comunico con ustedes para presentarles el siguiente problema. Resulta que me pasaron unas credenciales de acceso con una cuenta de Microsoft para poder trabajar sobre un servidor, y, para iniciar la VPN, usaba el autenticador en mi…

Microsoft Security | Microsoft Authenticator
asked 2026-08-04T12:01:08.1433333+00:00
Gustavo Rojas 0 Reputation points
edited an answer 2026-08-07T07:28:43.64+00:00
Kristen Tran 170 Reputation points Independent Advisor
1 answer

Microsoft Authenticator App

I currently have the Microsoft Authenticator App on my phone which gives me an eight digit code, I have an additional email for work affiliated which only requires a 6 digit code, I cannot get the 2 step verification added without the code how do I get…

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T04:59:00.39+00:00
Jo Bird 0 Reputation points
answered 2026-08-07T04:59:17.7433333+00:00

AI answer

1 answer

Request for Assistance with Account Verification and MS Authenticator

Dear Support Team, I recently changed my phone, but unfortunately I did not back up my Authenticator app. I am now unable to access my account because it requires verification. I have tried using SMS verification, but I am not receiving any verification…

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T03:47:12.92+00:00
Gloria 0 Reputation points
answered 2026-08-07T03:47:32.06+00:00

AI answer

0 answers

How to receive log in codes for your accounts

Ever since I got a new phone I haven't been able to get the 2 step verification codes for my roblox account. I have it set up on my authenticator app but, every time I go on my authenticator to get the code for 2 step verification, its never there. I've…

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T03:31:07.9466667+00:00
Taylor Sims 0 Reputation points
0 answers

2-step verification

I want to add a new phone number to my account. How do I do that?

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T00:28:38.8266667+00:00
STU ADAMS 0 Reputation points
0 answers

How to retrieve the log in codes for other accounts on Microsoft Authenticator

I have a new phone, but I can't access any of the login codes for my subscriptions, like social media and my website server, which all require 2-factor authentication. My old phone is unusable. My new phone has the Authenticator app, but it is only…

Microsoft Security | Microsoft Authenticator
asked 2026-08-07T00:15:07.6+00:00
Steven Bailey 0 Reputation points
1 answer One of the answers was accepted by the question author.

I've deleted my account and now I can't get a code

I have it set up on a phone and I'm getting a new phone but it keeps telling me to scan a back with that doesn't exist so I deleted it from this phone and now it keeps asking for a code but it is not receiving a code because the account doesn't exist and…

Microsoft Security | Microsoft Authenticator
asked 2026-08-06T13:52:05.81+00:00
WILLIAMSON V [Comet Bay College] 20 Reputation points
commented 2026-08-06T22:09:07.07+00:00
WILLIAMSON V [Comet Bay College] 20 Reputation points
2 answers One of the answers was accepted by the question author.

Unknown account added to Authenticator app asking for approval

There is an unknown account labelled “MSDA/ MDSC” with a 6 digit code, asking for me to approve sign in requests from various locations in the world. Does this mean an account of mine is compromised? What account is associated with MSDA/ MDSC? how…

Microsoft Security | Microsoft Authenticator
asked 2026-08-05T04:39:27.7033333+00:00
Huynh, Katelynn 20 Reputation points
accepted 2026-08-06T19:55:11.8233333+00:00
Huynh, Katelynn 20 Reputation points
1 answer

Logged out of Authenticator App

Hi, I seem to have logged out of my Authenticator app when I switched phones. My old phone was wiped, and in order to add my microsoft account to my new phone I need authenticator, but obviously cannot access that. How do I get in?

Microsoft Security | Microsoft Authenticator
asked 2026-08-06T01:12:30.5566667+00:00
Kadin Lough-Morelli 0 Reputation points
answered 2026-08-06T16:46:26.8166667+00:00
Bence Weiszmann 405 Reputation points
2 answers

To add back account to Microsoft Authenticator

how to add back the account to MFA so that i can proceed to access the supplier portal?

Microsoft Security | Microsoft Authenticator
asked 2026-08-06T15:56:47.9633333+00:00
Jinkee Padilla 0 Reputation points
answered 2026-08-06T16:33:05.11+00:00
Bence Weiszmann 405 Reputation points