Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
14,215 questions with Microsoft Security | Microsoft Authenticator tags
1 answer
Unable to backup Authenticator
I am trying to move a new phone and when making a backup of the authenticator app I keep getting the 'Something went wrong error' I have tried multiple times to complete the back up and I am signed in to an appropriate Microsoft account.
Microsoft Security | Microsoft Authenticator
asked 2026-05-14T13:59:26.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 70%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Alvin Kipling
5
Reputation points
commented 2026-05-16T01:36:40.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 11%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JR
0
Reputation points
1 answer
stollen minecraft account and need help getting it back
hello my account got attacked and i need help because i got minecraft recently by a gift redeem code and my accont (that im using right now) is not connected to minecraft i have the order code and the email from it. i hope i can get it back because i…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-16T01:05:35.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 93%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
LoL without reason
0
Reputation points
answered 2026-05-16T01:05:50.8866667+00:00
Q&A Assist
1 answer
Authenticator app
Authenticator app is not allowing me to throttle back on my cloud backup
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T23:17:27.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 57.99999999999999%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHM%3C/text%3E%3C/svg%3E)
HANNAH MCFARLAND
0
Reputation points
answered 2026-05-15T23:17:38.7433333+00:00
Q&A Assist
1 answer
Microsoft Authenticator: Repeated Sign-in Requests from Unknown iOS Device and Multiple Countries After Password Change
Service: Microsoft Account, Microsoft Authenticator (iOS app) Scenario: I have a Microsoft account that I'm actively using on Android phone and PC. Recently, I changed my Microsoft password. However, since last night, I keep receiving repeated sign-in…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T23:07:16.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 80%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Joz Admoz
0
Reputation points
answered 2026-05-15T23:07:38.23+00:00
Q&A Assist
1 answer
LOST ACCESS TO MFA - Need assistance to replace my security info
Hi , It has now been more than 30 days since I requested a security information replacement for my account, and I have tried many ways to contact Microsoft Support for assistance throughout this process. I even allowed one of your support agents remote…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T22:37:23.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 84%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
richard mondo
0
Reputation points
answered 2026-05-15T22:37:47.6366667+00:00
Q&A Assist
2 answers
I can't enable cloud backup of the authenticator app
I can't enable cloud backup of the authenticator. I get asked to send the logs. But dont know where to get thw logs or to send them to. I need to restore to a new device. Why is it not letting me enable backup of the app? This is for android device. I…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-13T02:00:30.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 37%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Dingana Nwana
20
Reputation points
commented 2026-05-15T21:59:39.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 45%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM9%3C/text%3E%3C/svg%3E)
Mikael-9176
0
Reputation points
0 answers
Migrate Authenticator from a Dead Phone
My Windows Phone finally gave up the ghost. Everything is on that phone so I need the miscellaneous data on that phone so I can migrate it to my new phone. Authenticator is paramount in the migration. What can I do?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T21:38:39.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 42%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Bridget McCann
0
Reputation points
answered 2026-05-15T21:39:06.62+00:00
Q&A Assist
0 answers
Erro ao restaurar backup e criar novo backup no Microsoft Authenticator
Tive que mudar de aparelho celular e não estou conseguindo transferir as contas adicionadas no aplicativo Microsoft Authenticator para o novo aparelho. No aparelho antigo, fiz o backup com sucesso para uma conta pessoal @ hotmail.com. Nos detalhes do…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2022-05-09T10:36:15.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 98%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
chung
6
Reputation points
commented 2026-05-15T21:26:59.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 76%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jean Gomes
0
Reputation points
1 answer
Authenticator Old - How to Update It
I have several MS Authenticators, but all are more than 1 year old. I need a current one.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T21:24:38.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 66%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Stephanie Nordlinger
0
Reputation points
answered 2026-05-15T21:24:51.0433333+00:00
Q&A Assist
0 answers
How to fix my Microsoft account?
I was logged out from my account somehow and now I can’t log in back in Authentificator app. I tried many times but it asks to write the code from another Authenticator app but I have only 1
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T20:56:21.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 38%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Milana Tvauri
0
Reputation points
asked 2026-05-15T20:56:21.2+00:00
Milana Tvauri
0
Reputation points
1 answer
im stuck not able to recover my hacked account due to two factor not working
My Microsoft account was hacked and i am not able to get into it by the recovery way due to my 2fa not working. i didnt get a email about change in password or warnings it tells me to use a passkey via phone that i didnt set up . i use my email and…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T19:17:44.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 24%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
garfieldisdead
0
Reputation points
edited the question 2026-05-15T19:28:29.87+00:00
garfieldisdead
0
Reputation points
1 answer
Autenticador login
O Authenticator está a apresentar erro no login da aplicação, manda efetuar login com outra conta o que n pretendo
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T18:24:44.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 0%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP1%3C/text%3E%3C/svg%3E)
PauloGomes-1970
0
Reputation points
edited the question 2026-05-15T18:34:42.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu
30,110
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to recover
Hi, I need help recovering my Authenticator data. My old phone broke. Now I am trying to "Begin recovery" in my Microsoft Authenticator app on a new Android phone. When specifying my personal MSA account X, it says "Unable to…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-03-09T14:39:37.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 87%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Andreas Balzer
0
Reputation points
commented 2026-05-15T18:33:46.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 14.000000000000002%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
Bill Nancy
0
Reputation points
2 answers
One of the answers was accepted by the question author.
To remove MFA
We would like to request to remove/reset of MFA for our account, as the mobile device used for authentication has been lost and we are currently unable to log in. Kindly help us to resolve the issue at earliest.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 0%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Authenticator not working with 1Password
1Password is not accepting the codes generated by Authenticator
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T17:42:11.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 40%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Devin C
0
Reputation points
answered 2026-05-15T17:42:26.0333333+00:00
Q&A Assist
0 answers
Sign in attempts not listed on security page
Hello, I received a sign in attempt that was not me. I am trying to follow up to see if my account is protected, however sign in attempts are not showing on the security page when signing in with my hotmail account. I need help knowing if my…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T17:33:27.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 47%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Ted Natoli
0
Reputation points
edited the question 2026-05-15T17:39:52.1066667+00:00
Ted Natoli
0
Reputation points
2 answers
I can no longer login to Azure VPN
Suddenly, I can no longer login to Azure VPN while last week it was possible. The error message shows I need to complete authentication via Microsoft Entra. But how can I do this?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-11T14:26:11.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 33%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOM%3C/text%3E%3C/svg%3E)
Omaira Martens
5
Reputation points Microsoft Employee
answered 2026-05-15T16:21:54.3233333+00:00
kagiyama yutaka
2,590
Reputation points
1 answer
My account under the full control of hackers
My Microsoft account was hijacked after I was tricked into giving a Microsoft verification code to a Discord bot. The attacker changed the account email to [******@itzcrih.it] and enabled their own authenticator/two-step verification. The automated…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T15:31:39.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 4%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Cozma Valeriu
0
Reputation points
answered 2026-05-15T15:31:59.12+00:00
Q&A Assist
0 answers
Microsoft Authenticator App
I am having issues with authenticator app when trying to log in to my NHS email. I am constantly being redirected to app saying input code, however I am not receiving any code through app to put in. I have adjusted setting to allow notifications. I…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T15:21:43.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 4%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
leanne prince
0
Reputation points
asked 2026-05-15T15:21:43.6933333+00:00
leanne prince
0
Reputation points
1 answer
Authenticator app not backing up on old phone to transfer to new one
I have tried everything under the sun it feels like. I just got a new phone and am trying to get authenticator working on it but when I try to backup to the cloud on my old phone it loads forever and then says "something went wrong, please send us…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,215 questions
asked 2026-05-15T15:14:12.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 28.000000000000004%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lana Skaggs
0
Reputation points
answered 2026-05-15T15:14:32.4666667+00:00
Q&A Assist