Verificacion en dos pasos: ya no tengo el mismo numero de telefono

Question

Verificacion en dos pasos: ya no tengo el mismo numero de telefono

Juan Sebastian Llanten Vargas 0

Hola, despues de ingresar mi contrasena para iniciar sesion, me pide verificar mi identidad con un mensaje de texto a un numero de telefono que ya no me pertenece. No tengo manera de recibir el codigo de verificacion. A pesar de que yo me se mi contrasena no me basta para entrar a mi correo. Me urge recuperar el acceso a mi correo ya que es institucional y no tengo como revisar mis cosas de la universidad, el correo es ******@xxxxxtrital.edu.co. Gracias de ante mano.

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Answer 1

JimmyYang-MSFT 58,786 Moderator

Hi @Juan Sebastian Llanten Vargas

Our forum is now only supported in English. To better help you troubleshoot this issue, could you translate your language into English? Thanks for your understanding!

According to your description, do you mean you cannot login to Teams because you cannot receive the message code?

In this way, Please follow these steps below to update your security info:

Sign in to the Advanced security options page of your Microsoft Account. Sign in
Expand the verification option and select Remove.
Select Remove again to confirm.

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Juan Sebastian Llanten Vargas 0 Reputation points

2024-08-18T02:39:11.2966667+00:00

Hello, after entering my password to log in, it asks me to verify my identity with a text message to a phone number that no longer belongs to me. I have no way to receive the verification code. Even though I know my password, it is not enough to access my email. I urgently need to regain access to my email since it is institutional from Office 365 and I have no way to check my university things, the email is different from the one I write from. Thank you in advance.