2,385 questions with Microsoft Advertising-related tags

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How to open a Microsoft Advertising support ticket for API issues?

Hi everyone, I recently received the following advice regarding my issue with GetCampaignsByAccountId: Given the valid request and the confirmed presence of an Audience campaign in Bulk, the next step is to open a Microsoft Advertising support ticket,…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

532 questions
asked 2026-05-15T00:53:42.13+00:00
Daisuke Mita 0 Reputation points
answered 2026-05-15T19:46:59.07+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Advertising Verification - Addresses Don't Match

Hi, I apologize in advance because I know similar topics have been discussed before, but I’m dealing with a very specific situation that I haven’t been able to find an answer for. I have a somewhat confusing issue I need resolved in order to gain access…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-05-12T15:50:03.34+00:00
Sarah Horton 20 Reputation points
accepted 2026-05-15T13:35:01.2733333+00:00
Sarah Horton 20 Reputation points
0 answers

My account has been suspended and I don't know why

I created an account a few days ago and connected my new website to it. We sell cosmetics. I connected my Google merchant center account and waited for the content to be uploaded on Microsoft. Today I noticed that my accout has been suspended becaus it…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2025-08-31T15:37:28.5366667+00:00
Anna Eklund 0 Reputation points
commented 2026-05-13T09:24:54.3233333+00:00
ISMAIL HOSSAIN 0 Reputation points
1 answer

GetCampaignsByAccountId Not Returning Audience Campaigns for Specific Accounts

Hello, We are seeing inconsistent results between CampaignManagement SOAP API and Bulk API for the same account. Environment API: CampaignManagement v13 (GetCampaignsByAccountId) Date/Time: 2026-04-28 13:57:30 JST (2026-04-28 04:57:30 UTC) …

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

532 questions
asked 2026-05-13T01:35:04.6733333+00:00
Daisuke Mita 0 Reputation points
answered 2026-05-13T01:35:21.17+00:00
Q&A Assist
2 answers

my microsoft advertising account got blocked for no reason

I registered 2 days ago in the evening. I added 10 USD to my account. I accessed it in the morning and it was blocked. The 10 USD are still there. No reasons were given, no explanation—only an email stating that I am blocked. I even applied with all my…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-05-06T11:03:18.67+00:00
Vadim Placinta 5 Reputation points
answered 2026-05-12T07:16:50.1366667+00:00
Vadim Placinta 5 Reputation points
1 answer One of the answers was accepted by the question author.

I've noticed since February 2026, the amount of sessions recorded in Microsoft Clarity has increased dramatically - Why?

I've noticed since February 2026, the amount of sessions recorded in Microsoft Clarity has increased dramatically - Why? For context, from Jan 2026 to Feb 2026, there has been a 165% increase in amount of sessions recorded. That 165% increased is…

Microsoft Advertising | Reports | Universal event tracking
asked 2026-05-07T15:42:00.6666667+00:00
Martin Nartey 20 Reputation points
accepted 2026-05-07T16:01:22.39+00:00
Martin Nartey 20 Reputation points
2 answers

W9 for Monthly Invoice Processing

Hello, IMy accounting team will need a Microsoft Ads W9 in order to process payment in our accounting system. Please share once you're able to. Thank you, Brian

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-05-06T16:28:00.7466667+00:00
Brian Hildenbrand 0 Reputation points
answered 2026-05-06T18:19:46.5266667+00:00
MS Advertising - John Mark 235 Reputation points Microsoft External Staff Moderator
2 answers

How to set up agency billing

Hello, we have a client account and it is linked to an agency account of an external PPC manager. As an agency, we top up the client’s credit via bank transfer from our account. How should we set up billing so that the issued invoices are addressed to…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-04-23T12:26:31.09+00:00
Vladimír Neradil 5 Reputation points
commented 2026-05-05T23:10:30.4966667+00:00
Ichigo Kurosaki 5 Reputation points
1 answer

False or at risk advertising

How many of the Microsoft member feel they are livening in the 1800 ‘s regardindine the film flam weight loss ads on Microsoft game solitaire etc. I can see the guy in the covered wagon. Not only is the irresponsible for Microsoft promote the jello…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

412 questions
asked 2026-05-05T03:42:31.1133333+00:00
Catherine McDonough 0 Reputation points
commented 2026-05-05T23:08:56.1733333+00:00
Ichigo Kurosaki 5 Reputation points
1 answer

Auto-import reactivated paused campaigns - same pattern as multiple existing threads, refund declined

I am posting to add another data point to what appears to be a recurring, documented issue with Microsoft Advertising's Google Ads auto-import. We received a first invoice for campaigns we hadn't knowingly activated. Assuming the issue was a…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-05-04T05:00:34.1533333+00:00
Rami 0 Reputation points
answered 2026-05-04T05:01:01.0633333+00:00
Q&A Assist
1 answer

y-a-t-il moyen de contacter MSN, pour qu'il cesse de nous inondé de publicités répétitives(plus de 20image sur l'ecran d'ouverture: verisure, notamment

y-a-t-il moyen de contacter MSN, pour qu'il cesse de nous inondé de publicités répétitives(plus de 20image sur l'ecran d'ouverture: verisure, notamment

Microsoft Advertising | Manage ads | Ad targeting and exclusions
asked 2026-05-02T08:48:32.5033333+00:00
Jacques BERTEN 0 Reputation points
answered 2026-05-02T08:48:43.2366667+00:00
Q&A Assist
1 answer

I have by mistake enabled logs, the logworkspace bloated up so much so that it's costed us 1000$ or more

I have by mistake enabled logs, the logworkspace bloated up so much so that it's costed us 1000$ or more i don't even have credits, it's really draining our company reserves. I raised tickets multiple times & even applied for a refund, nothing…

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-04-30T16:44:58.85+00:00
Rahul 0 Reputation points
commented 2026-05-01T19:14:14.2333333+00:00
MS Advertising - John Mark 235 Reputation points Microsoft External Staff Moderator
1 answer

Previous Visits automated extension stopped showing entirely around April 8-9, 2026

I run search campaigns and the Previous Visits automated extension was one of my highest-performing extensions. Around April 8-9, it dropped to exactly zero across all metrics and has not returned. Prior period (March 18 – April 8): 85,709…

Microsoft Advertising | Ad delivery | Missing ads
asked 2026-04-30T08:32:18.7766667+00:00
Shig 0 Reputation points
answered 2026-05-01T12:21:35.51+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator
1 answer

CampaignManagement v13 GetCampaignsByAccountId returns empty, while Bulk API returns active campaign

Hello, We are seeing inconsistent results between CampaignManagement SOAP API and Bulk API for the same account. Environment API: CampaignManagement v13 (GetCampaignsByAccountId) Date/Time: 2026-04-28 13:57:30 JST (2026-04-28 04:57:30 UTC) …

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

532 questions
asked 2026-04-28T09:11:56.1066667+00:00
Daisuke Mita 0 Reputation points
commented 2026-04-30T10:38:11.1533333+00:00
simo-k 82,200 Reputation points Volunteer Moderator
1 answer

Microsoft Advertising Sandbox returns 404

I’m a developer working on a client’s platform and wanted to integrate the Microsoft Ads API. I attempted to follow the instructions in the provided article to create a sandbox account, which would allow me to develop and test the functionalities easily.…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-04-30T08:36:59.3466667+00:00
Mojtaba Sayari 0 Reputation points
edited the question 2026-04-30T08:39:12.8733333+00:00
Mojtaba Sayari 0 Reputation points
0 answers

Microsoft Ads account rejected and appeal unavailable

Good day, I have tried registering my business with Microsoft Ads, but unfortunately my account was suspended. I completed the appeal form and gave detail on the nature of my business. My suspension was still upheld for "Egregious Violations".…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-04-28T19:15:05.62+00:00
Matt 5 Reputation points
commented 2026-04-29T15:53:41.69+00:00
Ivan Sadovskyi 0 Reputation points
1 answer

No recordings on destination URL conversion goals knowing there has been traffic

For the last month we have had a Destination URL Conversion goal, "contains = /thank-you-sales" we have had 0 recordings. When I test the UET tag it all fires correctly, but it seems incredibly unlikely after a month we have not seen 1…

Microsoft Advertising | Reports | Conversion tracking
asked 2026-04-28T13:37:24.09+00:00
Vanesa Luis-Guerra 0 Reputation points
answered 2026-04-28T13:37:40.0766667+00:00
Q&A Assist
2 answers

Error 403 - Forbidden error when trying to login in to Microsoft Advertising Learning Lab

Trying to login to Microsoft Advertising Learnin Lab. Getting an error: Error 403 - Forbidden. The web app you have attempted to reach has blocked your access.

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-04-24T15:11:25.5433333+00:00
Cynthia Harrison 0 Reputation points
edited an answer 2026-04-27T13:35:42.3833333+00:00
MS Advertising - John Mark 235 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

problema na conta pré paga .

Boa noite será que alguém pode me ajudar, fiz uma transferencia para conta da microsoft para gerar creditos , isso já faz uma semana e até agora não entrou os creditos, como resolvo ???

Microsoft Advertising | Billing and payments | Billing queries
asked 2026-04-24T00:31:58.19+00:00
Alberto Fonseca 20 Reputation points
accepted 2026-04-26T13:24:29.67+00:00
Alberto Fonseca 20 Reputation points
2 answers

How to exclude a specific image SubType (e.g. ImageMedia120X100) from rendering via API

In the new Microsoft Advertising UI, each ad preview card has an "Exclude" button — e.g. excluding the "MSN rectangle image (1.20:1)" preview, which corresponds to SubType `ImageMedia120X100` on a ResponsiveAd (Audience campaign). I…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

532 questions
asked 2026-04-21T02:24:28.9866667+00:00
23 1 0 Reputation points
answered 2026-04-23T14:09:22.4366667+00:00
MS Advertising - Arsen 160 Reputation points Microsoft External Staff Moderator