2,467 questions with Microsoft Advertising-related tags

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2 answers

Conversion Tracking

Hi everyone, I'm experiencing an unusual issue with one of my Microsoft Display campaigns and wanted to see if anyone has come across something similar. Over the past 3–4 days, I've seen a sudden spike in conversions. The campaign has recorded around 20…

Microsoft Advertising | Reports | Conversion tracking
asked 2026-08-07T12:47:22.65+00:00
Hardial Singh 0 Reputation points
answered 2026-08-07T15:11:38.3233333+00:00
MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator
1 answer

Request for Microsoft Intervention Regarding Frozen Advertising Account Balance Due to Agency Issue

We are a Microsoft Advertising customer using Bing Ads in China through an authorized local agency. Recently, due to issues with this agency, all advertising accounts funded through this agency have been suspended. The problem is that the remaining…

Microsoft Advertising | Accounts, profiles, and login | Agency account management
asked 2026-08-07T10:55:20.6933333+00:00
Sylvia 0 Reputation points
edited an answer 2026-08-07T12:11:30.4333333+00:00
MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft Ads suspends account for a legitimate business

I had a terrible experience with Microsoft Ads. I started an identity verification process, which was supposed to take a few days. They did not complete the review at all. When I pressed import campaign from Google Ads (Google is great btw), my account…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-06T21:57:10.1133333+00:00
Julia Pavlov 5 Reputation points
1 answer

Business verification pending. Never received a postcard, what now?

Hello! I tried to list my business on Bing. I don't even remember how long ago I started the process! I don't think I ever got the postcard. We have had a lot of issued with mail delivery in our building, and I'm not sure it allowed me to put a box…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-08-04T22:32:21.76+00:00
tracey b 0 Reputation points
commented 2026-08-06T21:04:45.72+00:00
tracey b 0 Reputation points
1 answer

Kan de vermelding van Bing Places niet verifiëren vanwege foutief adres

Mijn bedrijf is automatisch geïmporteerd in Bing Places. Ik krijg de melding dat het fysieke adres onvolledig is, maar ik kan het adres niet aanpassen omdat verificatie verplicht is. De beschikbare verificatiemethoden werken niet. Kan mijn…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-08-01T13:11:43.2266667+00:00
Rob Bemmelen 0 Reputation points
commented 2026-08-06T10:35:42.19+00:00
saleha mubeen 5 Reputation points
2 answers

Discrepancy between UET Tag and Conversion Goals

We are seeing a data discrepancy where the UET Tag raw export shows 5 conversion events, but the Microsoft Ads dashboard only attributes 2 conversions to our campaigns. Do you have experience with this issue, and could you advise on how to resolve it?

Microsoft Advertising | Reports | Conversion tracking
asked 2026-08-05T15:03:22.3866667+00:00
Tran, Lien 0 Reputation points
answered 2026-08-05T16:51:12.2366667+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Ads charged us for 150 clicks, only 4 reached our website

We recently decided to give Microsoft Ads another try after avoiding the platform for quite some time. We’ve had previous experiences where things didn’t feel particularly well controlled, but we wanted to give it a fair chance. Unfortunately, this…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

436 questions
asked 2026-08-05T01:00:36.5733333+00:00
SteveSan 0 Reputation points
answered 2026-08-05T09:37:06.0166667+00:00
MS Advertising - Dagmara 640 Reputation points Microsoft External Staff Moderator
1 answer

I am not able to access the Campaign spend data from the bing api.

Getting this response: Endpoint:https://clientcenter.api.bingads.microsoft.com/CustomerManagement/v13/User/Query { "Errors": [ { "Code": 105, "Message": "Authentication failed.…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

537 questions
asked 2025-09-09T07:00:48.02+00:00
Gaurav Phandan 0 Reputation points
commented 2026-08-05T07:20:55.5666667+00:00
Faraz Khan 0 Reputation points
1 answer

How to fix sponsored ads on my channel to show

Why do my pre-roll ads, mid-roll ads, post-roll ads do not show any sponsor ads on my laptop? Although they do show up on my smartphones.

Microsoft Advertising | Manage ads | Ad targeting and exclusions
asked 2026-08-04T14:22:58.0833333+00:00
Leslie Pereira 0 Reputation points
edited the question 2026-08-04T23:21:35.57+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Error Connecting Bing Ads Data to Azure After Admin Consent

Hi Team, We registered an application in Azure and configured it as outlined in the Microsoft documentation. However, even after granting admin consent (both via the browser URL and within the app), the error persists. When the admin attempts to provide…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

537 questions
asked 2026-08-04T08:43:20.53+00:00
Mayur Patil 55 Reputation points
accepted 2026-08-04T12:10:31.83+00:00
Mayur Patil 55 Reputation points
0 answers

Advertiser account suspended before billing or ads were active. We bought the domain in 2023

I'm looking for guidance on an advertiser account that was suspended within hours of creation. Timeline: New AI Docs advertiser account created. Three draft campaigns created. No business information entered. No payment method added. No ads…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-27T19:56:32.4233333+00:00
Hugh W 0 Reputation points
commented 2026-08-04T11:59:26.9466667+00:00
Henry Edric 0 Reputation points
1 answer

Advertiser Identity Verification still under review request to expedite

Hello Microsoft Advertising team, I am writing about the Advertiser Identity Verification for our company's Microsoft Advertising account. Please note that I am posting this question from a different account, so please refer to the account details below…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-28T09:15:46.3+00:00
hanjaepark 0 Reputation points
commented 2026-07-30T10:18:04.33+00:00
hanjaepark 0 Reputation points
1 answer

First Strike for "Government services" policy issued 2 days after suspension was reviewed and removed — requesting human policy re-review

Hello Microsoft Advertising team, I'm requesting help with a policy determination that appears inconsistent with a review your team completed two days earlier. Timeline: On July 6, 2026, the suspension on our manager account was reviewed and removed by…

Microsoft Advertising | Manage ads | Editorial policy guidance
asked 2026-07-29T10:22:51.41+00:00
Apliko Consulting 0 Reputation points
commented 2026-07-30T08:48:48.97+00:00
Apliko Consulting 0 Reputation points
2 answers

Expiring catalog

Hi I have Microsoft merchant centre connected to my shopify and I just received this email, Hello from Microsoft Advertising, We have encountered the following issues in Microsoft Merchant Center catalogs for Tone Tees that may impact the serving of your…

Microsoft Advertising | Microsoft Merchant Center | Feed management
asked 2026-07-28T06:57:49.7633333+00:00
Julie 0 Reputation points
edited an answer 2026-07-28T20:46:01.33+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
2 answers

My Bing lead generation campaign is not performing

My Bing lead generation campaign is not performing well. We have tried Enhanced CPCs, Maximize Conversions as the bidding strategy but nothing is working, getting only 5-10 leads/week. Keywords, adcopies and budgets are intact. Conversuion tracking is…

Microsoft Advertising | Ad performance | Performance improvement
asked 2026-07-26T07:30:57.73+00:00
Shashaank Kallani 0 Reputation points
edited an answer 2026-07-28T19:42:59.7033333+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Advertising UET Conversions API - Authorization Token not available

Hello, We have an active Microsoft Advertising account. Company: Alen********** UET Tag Name: Alen********** UET Tag ID: 187****** The UET tag is active and installed correctly on multiple websites. We are implementing the official Microsoft UET…

Microsoft Advertising | Reports | Universal event tracking
asked 2026-06-28T21:41:09.43+00:00
answered 2026-07-27T16:11:56.1466667+00:00
1 answer

Microsoft Advertising Java SDK 13.0.28 – Campaign Management SOAP to REST Migration

Hi Team, We are currently assessing our JavaETL Microsoft Advertising integration in preparation for the migration from SOAP APIs to REST APIs. Our application currently uses: com.microsoft.bingads:microsoft.bingads:13.0.28 We specifically use the…

Microsoft Advertising | Other
Microsoft Advertising | Other

Additional features, tools, or issues not covered by specific Microsoft Advertising categories

436 questions
asked 2026-07-23T23:19:54.8266667+00:00
DWH 3QDigital 0 Reputation points
answered 2026-07-24T00:57:09.0666667+00:00
MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
1 answer

Sandbox API returns Code 105 for active personal Microsoft account

The OAuth access token for s***********@outlook.com succeeds against production GetUser, but sandbox GetUser fails with Code 105 through both REST and SOAP. The ID token confirms the personal MSA identity: tid:…

Microsoft Advertising API
Microsoft Advertising API

A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.

537 questions
asked 2026-07-22T20:17:23.79+00:00
Surefire Local Sandbox 5 Reputation points
answered 2026-07-22T23:06:38.39+00:00
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator
0 answers

Microsoft Advertising Account Suspended — Request for Manual Review

Hello Microsoft Advertising Support Team, Our Microsoft Advertising account has been suspended, and we are requesting a manual review. We have not intentionally violated any Microsoft Advertising policies. Our business information, website, products,…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-07-21T13:54:28.5+00:00
Bling Lighting 10 Reputation points
commented 2026-07-21T13:56:26.86+00:00
JUNIOR SIPILANYAMBE 115 Reputation points
0 answers

New account blocked before I could even use it ?

So I recently tried to sign up for a Bing and Ads account because I was hoping to use it to run some ads to get more business, yet my account immediately got suspended and blocked. The email even said for "egregious violations" which seems…

Microsoft Advertising | Advertiser identity verification | Verify as a business
asked 2026-07-18T17:30:36.2766667+00:00
Joe L 0 Reputation points
commented 2026-07-21T12:10:34.09+00:00
ARBIYA BANU 0 Reputation points