Advertiser Identity Verification still under review request to expedite

Question

Advertiser Identity Verification still under review request to expedite

hanjaepark 0

Hello Microsoft Advertising team,

I am writing about the Advertiser Identity Verification for our company's Microsoft Advertising account. Please note that I am posting this question from a different account, so please refer to the account details below for the account under review.

[Account Information]

Account Name: 아이샵케어 (iShopCare)
Account Number: G** *TQP
Company: iShopCare Co., Ltd. (Seoul, South Korea)
Account Email: i** ********@gmail.com
Contact Email: h** ********@ishopcare.co.kr

[Issue]

We received an email from Microsoft Advertising (adctr@microsoft.com) stating that our advertiser identity verification is under review and that we would receive an update within 3–5 business days.
The review has not been completed yet, and we have received no further updates.
We tried replying to adctr@microsoft.com to ask about the status, but the email bounced back with a "mailbox full" (554 5.2.2) error, so we have no way to reach the review team directly.

[Request]

We have advertising campaigns that need to go live urgently, and the pending verification is blocking our launch schedule. We would greatly appreciate it if you could:

Check the current status of our identity verification, and
Expedite the review if possible.

If any additional documents or information are required to complete the verification, please let us know and we will provide them immediately.

Thank you for your support.

Best regards,

Hanjae Park | Performance Lead

iShopCare Co., Ltd. ** * PII Removed * **

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1 answer

Your answer

Answer 1

MS Advertising - Marvin 160 Microsoft External Staff Moderator

Hello hanjaepark,

Thank you for using our Microsoft Advertising Learn Q&A Platform!

I understand that you would like your account’s verification process to be expedited, especially since this is affecting your campaign performance. However, please note that we do not have a process to expedite the system review of the documents submitted for the Advertiser Identity Verification (AIV) process.

Kindly allow the system to complete its review within the standard timeframe of 3 to 5 business days.

If the verification is unsuccessful, you will have up to three attempts to complete the process and submit the required documents. If you believe that the documents submitted during your first attempt were already sufficient, you may submit an inline appeal directly to our Account Specialist team for manual review and verification of your account.

For more information, please refer to the help article: Advertiser identity verification appeals.

Our support teams are pleased to engage in more in-depth discussions about your account through phone, chat, or email to offer review assistance, please see our support page to reach out!

I trust that the details shared here will partially address your inquiry. Should you have any further questions, feel free to contact our support. Additionally, I’ve sent you a private message requesting additional information. Please don’t hesitate to reply if you require further assistance.

Kind regards,

Marvin | Microsoft Advertising Support Specialist | 800-518-5689

hanjaepark 0 Reputation points

2026-07-30T10:18:04.33+00:00
Hello Marvin,

Thank you for your earlier response. I am following up because the situation has not been resolved.

As advised, we waited for the system to complete its review within the standard timeframe of 3 to 5 business days. However, more than 5 business days have now passed since we received the verification email from adctr@microsoft.com, and the status of our Advertiser Identity Verification is still "under review." We have received no result — neither an approval nor a rejection.

To summarize our current situation:

The review has exceeded the standard 3–5 business day timeframe with no update.

Because we have not received a failure/rejection notice, the inline appeal option you mentioned is not available to us — there is nothing to appeal yet, the review is simply stuck in pending status.

We still cannot reach the review team directly, as replies to adctr@microsoft.com bounce back with a "mailbox full" (554 5.2.2) error.

Our advertising campaigns remain blocked, and every additional day of delay directly impacts our launch schedule and business.

Could you please escalate this to the relevant team to manually check why the review has stalled beyond the standard timeframe? If any additional documents or information are needed, we will provide them immediately.

For reference, the account details are the same as in my original post (Account Name: 아이샵케어 / iShopCare, Account Number: G***TQP). I have also replied to your private message with the requested information — please let me know if anything further is needed.

Thank you for your support.

Best regards, Hanjae Park | Performance Lead iShopCare Co., Ltd.
MS Advertising - Marvin 160 Reputation points Microsoft External Staff Moderator

2026-07-30T16:45:39.06+00:00

Hello @hanjaepark ,

Thank you for using our Microsoft Advertising Learn Q&A Platform!

Thank you very much for your response.

Since you mentioned that the 3 to 5 business day review timeframe has already passed and you have not yet received any updates from us, I will need to reach out to our Internal Review Team to have your case reviewed further.

To proceed, I will need to confirm some account details. You mentioned that you had already sent the information through our private message thread; however, upon checking, I was unable to locate your response.

Kindly resend the details once more and let me know once completed so we can move forward with your case. Thank you for your cooperation and patience.

Kind regards,

Marvin | Microsoft Advertising Support Specialist | 800-518-5689