2,727 questions
2,727 questions with Windows for home | Other | Security and privacy tags
2 answers
trojan virus detected
I'm having issues with MacAfee even it's been uninstalled but online i get TROJAN virus detected
Windows for home | Other | Security and privacy
asked 2026-08-08T06:15:02.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 61%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETW%3C/text%3E%3C/svg%3E)
Tyron Walker
0
Reputation points
answered 2026-08-08T06:48:27.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 71%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Ramesh Srinivasan
83,465
Reputation points
Independent Advisor
2 answers
How do I talk to human to resolve Family Safety issue?
I need a customer support phone number
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-01-24T22:56:09.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 54%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Russell Cox
25
Reputation points
commented 2026-08-07T18:54:00.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 56.00000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
lukas straume
0
Reputation points
2 answers
Microsoft Account Hacked – Unable to Recover Account
Hi, A few months ago, my Microsoft account was hacked after I filled out a fake verification form. Unfortunately, I am still using the same laptop that was linked to that Microsoft account before the incident. Since the hacker changed my password and…
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-07T15:24:09.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 19%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Daniel Chau
0
Reputation points
answered 2026-08-07T16:11:07.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
48,355
Reputation points
Independent Advisor
1 answer
When i opened my laptop its showing “something happened and your pin isnt available.click to set up “ and the set up my pin isnt opening and sign in options its showing password and i forgot my password so i logged into my phone and changed still not work
When i opened my laptop its showing “something happened and your pin isnt available.click to set up “ and the set up my pin isnt opening and sign in options its showing password and i forgot my password so i logged into microsoft recovery page in my…
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-05T18:15:42.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 42%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sujith reddy
0
Reputation points
commented 2026-08-07T09:18:03.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
14,355
Reputation points Microsoft External Staff
Moderator
2 answers
windows defender won't update or connect to the internet?
windows defender won't update or connect to the internet? fresh windows 8.1 operating system
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-06T22:42:55.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 64%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
George Bernardi
0
Reputation points
answered 2026-08-07T05:39:58.8266667+00:00
Clary-N
14,355
Reputation points Microsoft External Staff
Moderator
2 answers
Laptop locked and help is needed to unlock it
Our laptop is locked & there was a number to call. I am suspicious about letting somebody into the system, how do I know if the message is genuine?
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-07T04:45:31.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 15%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alison McArd
0
Reputation points
edited an answer 2026-08-07T05:21:28.38+00:00
DaveM121
914.5K
Reputation points
Independent Advisor
2 answers
como desactivar el control remoto que ejerce alguien sobre mi equipo y mi internet?
Desde hace pocos dias, me estoy dando cuenta que alguien manipula mi equipo desde un control remoto, o parecido , ya que el zoom se aumneta o cambia de tamaño, se activan aplicaciones que yo nunca he usado, es muy inmcomodo, POR FAVOR ME PUEDES AYUDAR A…
Windows for home | Other | Security and privacy
2,727 questions
asked 2025-10-14T15:51:38.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 64%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
nelson gabriel saldarriaga sepulveda
0
Reputation points
answered 2026-08-06T18:09:32.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 59%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDI%3C/text%3E%3C/svg%3E)
Duo inversiones
0
Reputation points
1 answer
Reset Windows Security Password
Enter your windows security credentials - password is unknown.
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-04T15:18:14.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 80%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
MELISSA DeLUE
20
Reputation points
commented 2026-08-06T07:00:39.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
10,135
Reputation points Microsoft External Staff
Moderator
1 answer
My laptop experienced a Data breach and I called the number that flashed on the screen which I believe to be a scammer and I need to know what to do now
My laptop was breached and I called the number on the screen and spoke to someone on a Sydney number for over an hour and allowed access to a scammer. What do I do now
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-06T00:21:31.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 30%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
suzanne hurst
0
Reputation points
commented 2026-08-06T06:50:55.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
17,185
Reputation points Microsoft External Staff
Moderator
4 answers
showing the wi fi password how to stop or get rid of that NOW
THIS IS A HUGE PROBLEM HERE. I CANNOT FATHOM THAT ANY ANY SOFWARE OS WOULD EVER EVER HAVE A PLACE WHERE ONE COULDSEE THE FRIGGIGN WI FI PASSWORD AND I WANT TO KNOW HOW TO STOP THTAT. IF YOU HAVE SOMEONE HACK YOUR NOTEBOOK OR BREAK INTO YOUR HOUSE YOU ARE…
Windows for home | Other | Security and privacy
2,727 questions
asked 2025-09-25T10:26:28.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 32%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
G Thomas
210
Reputation points
answered 2026-08-06T02:30:32.7833333+00:00
GraniteStateColin
221
Reputation points
4 answers
Need to validate a person who contacted me is a Microsoft employee
I was contacted by a person who says he works for Microsoft so I want to validate that he is an employee of Microsoft. His name is Jack Miles and his ID is MS50370. I would also like to validate another person by the name of Brian Williams ID # MS13297.…
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-06-16T01:03:08.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 56.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Patricia McNamara
0
Reputation points
answered 2026-08-06T01:28:21.8266667+00:00
Pavel Poddubny
2,365
Reputation points
Volunteer Moderator
1 answer
Locking a stolen computer
My computer was stolen and I had Find my device activated. I can locate it and it gives me the options to lock the device, but when I try it is not successful and says it will email me when it can be locked. Ive been doing this for 2 days. The battery…
Windows for home | Other | Security and privacy
2,727 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 71%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Verify Microsoft Representative
Yesterday (08/03/2026) I received an alert on my computer. I was instructed to call (202) 521-4852. When I did I talked to Mark Anderson (ID - MK0076. I am checking to make sure he is a representative.
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-04T19:45:17.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 52%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Robert McCorrison
0
Reputation points
edited an answer 2026-08-04T20:10:32.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Don Varnau
19,895
Reputation points
Volunteer Moderator
1 answer
I am locked out of my devices is there some way to just stick with passwords?
All I get is nonesense I don't have or really want a passkey- why is something on my phone secure. I feel like someone has stolen all my electronic equipment, by locking me out and offering only gibberish that takes me down the rabbit whole- Is there …
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-04T15:32:55.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 87%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Thomas Clifford, SJ
0
Reputation points
answered 2026-08-04T17:16:22.6466667+00:00
Bulldog
3,565
Reputation points
1 answer
Phone number
How do I update my phone number?????????????????????????????????
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-04T13:11:54.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 21%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Daryl Hoover
0
Reputation points
answered 2026-08-04T13:46:49.07+00:00
Darhyl Amizola
48,355
Reputation points
Independent Advisor
1 answer
How to fix All My Personal Home Devices?
My account is a home personal one and it is being treated as a business account. I am and should be the only one on the account and have had my password reset constantly, passkeys removed, I keep kicking intruders off the account, yet I get nowhere but…
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-01T07:08:22.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 2%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES6%3C/text%3E%3C/svg%3E)
SusanSwedar-6228
0
Reputation points
commented 2026-08-04T09:40:58.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
19,410
Reputation points Microsoft External Staff
Moderator
3 answers
Urgent: My Microsoft Account Was Hacked
Hello, My Microsoft account was hacked, and the attacker changed my password and replaced my recovery email with an email address that belongs to them. Because of this, I cannot receive verification codes or access my account. Is there a way for me to…
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-03T19:57:19.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 95%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Blue Chango
0
Reputation points
commented 2026-08-03T23:11:21.5866667+00:00
Jeronimo Fuerte
44,485
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
My personal computer is locked up with message stating that my IP address was used by fraudulent network.
I returned to my computer to continue where I left off, but it sent an alarm and several pop-ups saying that the computer was locked up due to y IP address being used by a fraud network. It also advised me to call a number and not to close down or…
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-03T19:48:00.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 93%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
Soynia Findlay
20
Reputation points
accepted 2026-08-03T22:54:33.96+00:00
Soynia Findlay
20
Reputation points
1 answer
antivirus program
How can I tell what antivirus program i am currently using on my home computer Is there a free antivirus program i can install if i do't have one already?
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-08-03T08:53:48.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 98%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
valerie killeen
0
Reputation points
answered 2026-08-03T09:28:27.7033333+00:00
DaveM121
914.5K
Reputation points
Independent Advisor
1 answer
My pc has been hacked and locked
My pc was suddenly suspended and locked. I was hacked. I cannot get back in
Windows for home | Other | Security and privacy
2,727 questions
asked 2026-07-30T21:12:27.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 46%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Sandi Hunt
0
Reputation points
commented 2026-08-01T06:33:58.22+00:00
Hendrix-V
17,185
Reputation points Microsoft External Staff
Moderator