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How can I access my accounts using the MS teams and outlook apps as I keep getting an error message.

I'm able to access my Teams and outlook via a browser but when I try and login via the apps I'm not able to access my 365 account. I keep getting an error message shown below. This relates to a time when I used my work email (the one my account is…

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asked 2026-05-15T20:24:31.14+00:00
Niki Roach 0 Reputation points
edited a comment 2026-05-15T22:49:41.2733333+00:00
Chris Duong 8,740 Reputation points Microsoft External Staff Moderator
2 answers

Unable to log into my Teams account though having chatted with two agents

Windows performed an update on Wednesday 6/05 and since then I've been unable to log into Teams. Chatted with two different Microsoft and Teams agents, but no luck! Now other issues have appeared: microphone not working, Word files not opening...

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asked 2026-05-09T20:37:27.78+00:00
Joze Bannister 0 Reputation points
commented 2026-05-15T17:59:44.3733333+00:00
Ryan-N 12,995 Reputation points Microsoft External Staff Moderator
2 answers

Teams Account Invitation Designation

I have received an invitation to a Teams call and when I try to enter it automatically goes to my USM account which is no longer active. How can I get it to automatically go to my [Moderator note: Personally Identifiable Information removed]@cox.net…

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asked 2026-05-13T16:34:20.3166667+00:00
Melba Kennedy 0 Reputation points
commented 2026-05-14T18:57:06.1233333+00:00
Ian-Ng 12,850 Reputation points Microsoft External Staff Moderator
3 answers

How do I ensure that my teams meeting opens with the correct account?

Hi, I am really perplexed by this scenario. I have all of my accounts set up as mailboxes within the same outlook desktop mail profile. I was sent a meeting invitation (just as an email not an invite) to my Zoho hosted email account and this appeared…

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asked 2026-05-09T10:48:52.5+00:00
Christopher Stribblehill 0 Reputation points
edited an answer 2026-05-10T10:18:02.9966667+00:00
kagiyama yutaka 2,590 Reputation points
3 answers

can't acces my team outlook work account

Correlation Id: [Moderator note: personal info removed]   Timestamp: 2026-05-08T08:10:55.000Z DPTI: [Moderator note: personal info removed] Message: The credential is invalid. Unexpected sub status (6008). Tag: 657rx Code: 2150121473

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asked 2026-05-08T08:27:35.4466667+00:00
Andreea Butnaru 0 Reputation points
commented 2026-05-09T14:28:22.3466667+00:00
Demi-N 16,175 Reputation points Microsoft External Staff Moderator
2 answers

New MTRoA controller won't find logitech TAP

Hi, We can't get out new Logitech TAP to find our MTRoA device. They are on the same subnet/network. They are signed into the same room / correct license. Steps already completed during setup: ThinkSmart Core fully updated and signed into Teams…

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asked 2026-04-20T01:02:47.12+00:00
SpikeNZ 5 Reputation points
edited an answer 2026-05-06T08:01:45.79+00:00
Doris V 1,605 Reputation points Microsoft External Staff Moderator
2 answers

Strange log in Accounts

Hi, i have just seen, that this two accounts were on the loging mask of Ms Teams. I do not know if it is related, but a couple of days ago, my laptop wanted to reboot. Thanks and regards, [Moderator note: personal info removed]

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asked 2026-05-04T14:26:20.9766667+00:00
Herbert Koeneke van Groningen 0 Reputation points
commented 2026-05-05T21:31:37.26+00:00
Ian-Ng 12,850 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

email address isn't permitted by host

Someone i've sent a MS teams link to says "It kept saying your email address isn't permitted by the host" How can i make sure they can get into our session?

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asked 2026-04-23T20:20:15.13+00:00
Aune, Sara [FH] 40 Reputation points
commented 2026-05-04T17:55:09.2+00:00
Ian-Ng 12,850 Reputation points Microsoft External Staff Moderator
1 answer

Intermittent Teams “We couldn’t authenticate you” – Cross-Tenant Device Registration

🚨 Problem Users intermittently receive: “We couldn’t authenticate you” in Microsoft Teams Observed behavior Happens randomly (not constant) More likely on corporate Ethernet Web apps (portal.office.com) still work Unplugging/replugging Ethernet…

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asked 2026-04-25T20:25:15.28+00:00
Jin Hwang 0 Reputation points
commented 2026-04-27T23:51:15.03+00:00
Sophie N 14,865 Reputation points Microsoft External Staff Moderator
2 answers

Multiple OAuth sign-in prompts triggered for single user action in Microsoft Teams

Description: We are observing an intermittent issue in Microsoft Teams using Microsoft Bot Framework OAuth authentication. This issue has occurred for a single user and is not generally reproducible across other users. Scenario: User was inactive for…

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asked 2026-04-21T10:26:10.08+00:00
NageshwarPatilRohini-7820 20 Reputation points
commented 2026-04-26T09:08:52.7966667+00:00
Tamara-Hu 14,375 Reputation points Microsoft External Staff Moderator
1 answer

Tôi không đăng nhập được vào tài khoản tổ chức

Tôi cần giải quyết vấn đề

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asked 2026-04-21T16:37:52.7+00:00
Huynh Thi Bao Quy 0 Reputation points
edited an answer 2026-04-22T20:02:49.1033333+00:00
Chris Duong 8,740 Reputation points Microsoft External Staff Moderator
2 answers

I need to cancel my Microsoft Teams Essentials subscription

Hello, I signed up for a trial subscription in October of 2025. I've been trying to cancel this subscription for several months now, but there's no clear way to get this completed. I'm pretty sure this is a scam. Since I wasn't able to find a way to…

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asked 2026-04-11T18:05:12.3766667+00:00
Mr. Biv 0 Reputation points
answered 2026-04-11T18:56:08.5933333+00:00
Ryan-N 12,995 Reputation points Microsoft External Staff Moderator
2 answers

Locked out of Teams work account affecting whole company

I am unable to access my work Teams account on either my laptop or on the browser, though I retain access on the mobile app, but I am the only one in the company seemingly able to use the mobile app currently. Across the organisation, no one is able to…

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asked 2026-03-31T09:41:23.43+00:00
Alex Braithwaite 0 Reputation points
commented 2026-04-01T10:01:04.06+00:00
Rin-L 19,335 Reputation points Microsoft External Staff Moderator
2 answers

My log in keeps popping up even though I am logged in

My log in keeps popping up even though I am logged in and prompting a password change.

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asked 2026-03-21T17:51:15.96+00:00
Alta Cloer 0 Reputation points
commented 2026-03-24T21:29:26.48+00:00
Ryan-N 12,995 Reputation points Microsoft External Staff Moderator
2 answers

Please help: Microsoft Teams Account unable to access

I would like to seek help in fixing the Microsoft Essentials Teams account of our end user. We cannot log in to his account because we don’t have access anymore on the authenticator app, and the only way to sign in is through this verification method. …

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asked 2026-03-19T06:56:06.2366667+00:00
Christine Rose Ferrer 0 Reputation points
edited a comment 2026-03-24T08:16:00.58+00:00
Demi-N 16,175 Reputation points Microsoft External Staff Moderator
2 answers

How to remove unactive in Microsoft Teams

There's some unactive account belongs to microsoft teams, and it always appears even after I try to uninstall the program. How can I hide or remove this thing?

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asked 2026-03-19T00:09:22.41+00:00
Lenovo Ideapad 5 0 Reputation points
commented 2026-03-20T03:05:36.4433333+00:00
Vivian-HT 15,860 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Como cancelar uma assinatura do Teams em nome de minha empresa

Prezados, Tenho uma pequena empresa: Informação removida para proteção da privacidade Como tenho muitas reuniões usando o Teams, ao invés de usar meu Teams pessoal, optei por fazer uma assinatura do que recebeu o Domínio: Informação removida para…

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asked 2026-03-19T15:51:59.3933333+00:00
Antonio de Oliveira Preto 20 Reputation points
answered 2026-03-19T16:22:41.8333333+00:00
Ryan-N 12,995 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

I have a personal account and would like to trial MS Teams Essentials. Do I need to create a business account to do this?

I have a personal account, I'm trying to subscribe to trial of MS Teams Essential but the system says I need to create a business account. Is this correct, do I need to have a business account for MS Teams Essentials?

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asked 2026-03-12T17:00:59.3266667+00:00
EACT 45 Reputation points
accepted 2026-03-12T17:43:39.4333333+00:00
EACT 45 Reputation points
1 answer

me estan cobrando una suscripción a microsoft teams y no lo uso desde hace tiempo quiero mi devolución

He llamado y escrito a soporte de microsoft y no he tenido ninguna solución, quiero reclamar que me devuelvan mi dinero pueden darse cuenta que no he utilizado el servicio desde el año pasado, no es posible que me cobren de un servicio q no uso.

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asked 2026-03-04T17:08:46.61+00:00
Johana Choy 0 Reputation points
answered 2026-03-04T17:55:10.4033333+00:00
Ryan-N 12,995 Reputation points Microsoft External Staff Moderator
1 answer

Co-pilot refund

We installed co-pilot as we want to transcribe our client meetings but we realised this does not work. Can we request a refund for our co-pilot subscription as we are now upgrading to a business account?

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asked 2026-02-24T12:20:51.69+00:00
Rachel Parker 0 Reputation points
answered 2026-02-24T12:21:29.2033333+00:00
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