9,737 questions
9,737 questions with Windows for home | Windows 11 | Accounts, profiles, and login tags
3 answers
Windows 11 fails after touching YubiKey (FIDO2 security key)
Windows 11 FIDO2 / YubiKey issue I am using a YubiKey 5C USB-C with my Microsoft account. Problem Windows 11 detects my YubiKey and asks me to touch the security key. As soon as I touch it, the process immediately stops and I receive either: …
Windows for home | Windows 11 | Accounts, profiles, and login
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 60%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
1 answer
unable to cell phone number
unable to add cell phone number to my account, only my email address reflects
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-08T08:22:07.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Tanya DuToit
0
Reputation points
answered 2026-08-08T08:55:15.4866667+00:00
DaveM121
914.5K
Reputation points
Independent Advisor
1 answer
I've lost access to my microsoft account alias email resetting password isnt working
Hello, so for the past 2 days I've been trying to regain access to my Microsoft account. When I logged into my computer link to windows said theres a problem with your account please fix it. Now my windows account is through an alias email @gmail.com. I…
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 55.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
2 answers
Microsoft account connectivity issues
Hello, So the issue I am having is my account that has run on the same computer for the past 6 years is having issues logging in. I had a PIN set up for my personal computer and is saying it couldn't validate my credentials, I have tried logging in with…
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-06T17:30:15.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 63%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jonathan Romero
0
Reputation points
commented 2026-08-08T07:55:16.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
17,185
Reputation points Microsoft External Staff
Moderator
1 answer
On minecraft i changed my username for java and now i cant do multiplayer
Whenever i try joining a server any server i get a thing come up say not authenticated on minecraft.net and my mod called essential which is used for multiplayer without using a server always says cannot connect
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 28.000000000000004%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
1 answer
account hacked and cannot recover
ok so ive been hacked for like past few months and i havent been able to get it back bcs you guys wont take it serious nad i am very mad abt it so i want you to do your job as you should this time
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-08T03:41:52.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 34%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOG%3C/text%3E%3C/svg%3E)
osgoo gandalai
0
Reputation points
answered 2026-08-08T03:42:07.36+00:00
AI answer
1 answer
windows not finding my activation key after updating my bios
so my pc was having some issues with cache higherarchy errors after i upgraded my cpu from a ryzen 5 5600x to a ryzen 9 5900X and then i started to get those errors, so i figured i might as well update the bios to see if that fixxes the issues. after…
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-08T00:28:06.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 64%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Liam mcdougall
0
Reputation points
answered 2026-08-08T01:31:22.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.6K
Reputation points
Independent Advisor
2 answers
I lost my account
So what happened was I went through a fake Microsoft sign in page which took my password and all that, and they changed everything about the account, they signed me out of my family they changed the age name last name email I've reset the password three…
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 79%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Account Recovery?
I have two older MS Accounts that will not log me in with username and password, nor with PIN. I have "recovery codes" for both of these accounts. Two questions before we go further: I'm pretty sure I used one of these accounts to activate…
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 78%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
password issue
picture password is not showing but the other problem if I want to fix the picture option , in which option I will fix it , the recommended additional option is also not showing
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 73%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
1 answer
Personal account compromised cannot contact Microsoft directly to address
My personal microsoft account was compromised due to a phishing scam. I cannot contact Microsoft directly to cancel my Microsoft 365 subscription and ideally recover my account directly because I cannot sign in. I tried creating a new account to sign in…
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-07T14:09:36.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 61%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Triona Buckley
0
Reputation points
answered 2026-08-07T14:47:53.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
48,355
Reputation points
Independent Advisor
1 answer
Changing Windows Main User Email
My sons Microsoft account was recently hacked, we know we cant get that back that's not my issue, my issue now is that his PC is linked to that account, we don't have the option to sign into a local account on there for some reason and we cant log into…
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 35%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
2 answers
How to my minecraft account back
I have lost my minecraft account the user is [Moderator note: PII removed] and I really need it back I know the email but I can't figure out what the password is the account doesn't have a verification I have a phone number that I can use but I need to…
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-06T21:13:30.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 96%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
kent gaither
0
Reputation points
edited an answer 2026-08-07T12:32:02.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
25,605
Reputation points Microsoft External Staff
Moderator
3 answers
I am unable to access my laptop
When I start my laptop it shows unable to find pin create new pin , then I login in my Microsoft account But iam not able to create pin because it shows unable to create pin and whenever I restart my laptop it ask me for bitlocker key every time…
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-04T04:04:12.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 83%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Advitya Sharma
0
Reputation points
edited the question 2026-08-07T10:45:37.48+00:00
Advitya Sharma
0
Reputation points
2 answers
My laptop does not recognize me when signing in.
When I attempt to sign in, the camera does not recognize me.
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-05T17:19:34.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 41%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Garcia,Ciro,US-Orlando
0
Reputation points
commented 2026-08-07T09:18:34.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
14,360
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
HAVING TO KEEP CHANGING PIN
In the last couple of days, when I boot up, each time I receive a message that PIN has been damaged. Having to change PIN every time I log on.
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-06T08:32:32.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 86%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
LEE TIMMINS
40
Reputation points
accepted 2026-08-07T05:51:02.2933333+00:00
LEE TIMMINS
40
Reputation points
1 answer
I need to speak to a human being.
Hello, I need to speak to a live person because my main Microsoft account got hacked. I can't log in, and whenever I try to do the recovery method, it sends it to the email that was hacked me. They also changed my password, so I don't know what to do. I…
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-07T00:24:28.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 27%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Austin Kober
0
Reputation points
edited the question 2026-08-07T05:03:35.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 45%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED2%3C/text%3E%3C/svg%3E)
DaveM121 (2)
15,325
Reputation points
Volunteer Moderator
2 answers
Forgot my network credentials password
I have forgotten my network credentials password and don't know how to get it, or set-up a new password.
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-06T17:37:03.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 80%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
CRAIG JEPPESEN
0
Reputation points
answered 2026-08-07T00:35:05.1333333+00:00
Clary-N
14,360
Reputation points Microsoft External Staff
Moderator
4 answers
How to link my microsoft account to the playstation 5 account after loading an online game
When I try to login to my account after loading a ps5 online game it refuses to sign me in. it boots me out and requests for me to sign in again.
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2025-12-09T07:46:48.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 19%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Keabetswe Matai
70
Reputation points
commented 2026-08-06T19:07:41.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 34%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Hamsamwich435
0
Reputation points
2 answers
I forgot my network credentials password.
I have forgotten my credentials password. How do I get my password or how do I reset my credentials password?
Windows for home | Windows 11 | Accounts, profiles, and login
9,737 questions
asked 2026-08-06T15:57:18.2266667+00:00
CRAIG JEPPESEN
0
Reputation points
answered 2026-08-06T18:46:28.6066667+00:00
Jonathan Deives
78,705
Reputation points
Independent Advisor