I forgot my network credentials password.

CRAIG JEPPESEN 0 Reputation points
2026-08-06T15:57:18.2266667+00:00

I have forgotten my credentials password. How do I get my password or how do I reset my credentials password?

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. Jonathan Deives 78,705 Reputation points Independent Advisor
    2026-08-06T18:46:28.6066667+00:00

    To recover your account, there are three steps you can try. You may have already tried some of these methods, but here they are just in case:

    Reset your password using the built-in login wizard:

    Using the sign-in helper tool:

    If you can't access your recovery emails and can't recover your password using the step-by-step guide, the only option to regain access to your account is through the Microsoft account recovery form. https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Important: The account recovery form above can only be used if two-step verification is not enabled. If you have the feature enabled, the only way to recover your account is to regain access to your two-step verification phone number.

    Unfortunately, these are the only procedures available in these cases. Due to Microsoft's security policy, which seeks to protect user information and data as much as possible, Microsoft account recovery is completely automated.

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  2. Bulldog 3,565 Reputation points
    2026-08-06T16:44:43.91+00:00

    If you do not remember your password, and you left yourself with no other way to access your network account, then I'm sorry to say that you are at the end of the line. No one can help you. You need to be able to sign in to your account to be able to change the password.

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