22,223 questions with Outlook | Web | Outlook.com | Account management, security, and privacy tags

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Received one time authentication code in email that was not requested

I recently received a one time authentication code in my email. I did not request this. Has my account been compromised?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-16T01:47:42.7633333+00:00
tim rice 0 Reputation points
answered 2026-05-16T01:47:57.5866667+00:00
Q&A Assist
1 answer

Text verification is not working

Password reset fails as need an email code and a text code. The text code is not working so unable to do a reset

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T18:58:13.91+00:00
Paul Carter 0 Reputation points
answered 2026-05-16T00:26:04.2233333+00:00
Darhyl Amizola 41,320 Reputation points Independent Advisor
1 answer

Account Blocked

Please HELP!!! i am in a terrible no ending loop, i forgot my password to my account and to verify and/or change my password, Microsoft is sending a code to my email that i have no access, so how can i verify if i cant log in?? IT doesnt even give me the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T23:13:48.2333333+00:00
DeeVent 0 Reputation points
commented 2026-05-15T23:21:49.4433333+00:00
DeeVent 0 Reputation points
5 answers

Unable to receive code from Microsoft to verify and unlock my Outlook account as the email and phone number to send code is no longer available

PLEASE HELP ME! Microsoft as locked my Outlook email account until they can verify who I am. Unfortunately, the email address and phone number they want to send the code to is no longer is use. I have completed multiple account recovery forms since…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-12T20:05:29.6966667+00:00
Sherrie A 0 Reputation points
answered 2026-05-15T22:27:11.87+00:00
Darhyl Amizola 41,320 Reputation points Independent Advisor
0 answers

Hacked account

Hi My account was hacked, and my email was changed. When I try to log in, it says this: "Try entering your Microsoft account again. We don't recognize this one." only problem is this kicked me out of my Xbox account on my laptop and Xbox…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T19:39:21.7166667+00:00
Anzelmiller33 Miller 0 Reputation points
edited the question 2026-05-15T21:50:29.4466667+00:00
Gérard Oomens 122.3K Reputation points Volunteer Moderator
0 answers

Unable to delete my microsoft account

Hi, I am trying to delete my microsoft account and it gives my this error. You need to leave your work organization Before we can take any action, you must leave your work organization. After you cancel your active subscriptions, you should return to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T20:50:00.36+00:00
Arun Ramachandra 0 Reputation points
answered 2026-05-15T20:50:19.37+00:00
Q&A Assist
2 answers

Remove connection to compromised email account

Hello, At some point I created a Microsoft account using a custom domain (******@abc.eu). Normally I use the inbox website that is provided by the domain host (I genuinely don't recall why I ever made a microsoft account using it). Today I woke up to a…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-13T16:08:06.0133333+00:00
Liv 0 Reputation points
edited a comment 2026-05-15T20:00:52.43+00:00
Liv 0 Reputation points
1 answer

I thought I set up a 2nd eMail address but it appears Microsoft set up an entirely new account...

I thought I was setting up a new eMail address as part of the multiple emails I'm allowed under my personal subscription, but it appears that Microsoft created a new account/subscription. How can I fix this and move my 2nd address to my regular…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T18:46:28.94+00:00
Dave Kovatch 0 Reputation points
answered 2026-05-15T19:20:22.9133333+00:00
Rodrigo Queiroz 77,670 Reputation points Independent Advisor
2 answers

My recovery gmail for microsoft account was changed as well as the password (not by me).

Someone changed my recovery gmail and microsoft password on my microsoft account, The only thing that i can proof ownership is where do i create it and since i don't buy anything with the account i don't have the receipt to proof, is there any way i can…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T16:25:17.38+00:00
Hoang Quan Nguyen 0 Reputation points
commented 2026-05-15T18:36:58.52+00:00
Hoang Quan Nguyen 0 Reputation points
1 answer

My hotmail account was hacked recently and now i realized all my old emails were deleted

My hotmail account was hacked recently. i finally recovered it by changing password and gained back access - but now i realized all my old emails were deleted. Is there any ways i can recover the deleted mails.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T17:30:49.1566667+00:00
wwau 0 Reputation points
answered 2026-05-15T18:14:17.35+00:00
IGYQ 18,945 Reputation points Independent Advisor
2 answers

Hotmail account security locked-recovery form repeatedly failing

My Hotmail account has been security locked and all sign-in attempts redirect me to the recovery form. I have submitted the recovery form multiple times and always receive no successful recovery result. The automated system appears unable to verify my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-14T15:46:15.38+00:00
Joy Z 0 Reputation points
commented 2026-05-15T17:51:10.8733333+00:00
Joy Z 0 Reputation points
2 answers

How do i check my account Alias's

Where can I check my account alias's, i get a message that an email will be sent to ki***@embarqmail.com** This is not my email address, and I want to remove it

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T17:02:44.8766667+00:00
Eisenbise, Kristen 0 Reputation points
answered 2026-05-15T17:42:55.0133333+00:00
EmilyS726 230.7K Reputation points Independent Advisor
1 answer

My hotmail account will no longer receive email from a yahoo account

My hotmail account will no longer receive email from a yahoo account, but it used to be okay until today and it allows me to send to a yahoo account. I have checked the rules, junk mail and block list, and even add the yahoo account to safe list. But…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T17:12:01.1133333+00:00
Frances 0 Reputation points
answered 2026-05-15T17:18:01.8033333+00:00
Q&A Assist
2 answers

My code is being sent via text to a phone number that is not available to me. How can I remove the phone number?

I have a new phone number and code is being sent to the old phone number. I get no notifications.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T14:55:40.5033333+00:00
jeremy mustread 0 Reputation points
answered 2026-05-15T17:16:25.9366667+00:00
EmilyS726 230.7K Reputation points Independent Advisor
1 answer

My Microsoft account got compromised earlier today and moved to a different address

As the title says, earlier today at around midnight I discovered that multiple of my accounts (Microsoft, Instagram, Discord, EA, Epic Games, and a few more) along with my Microsoft account got compromised and many move to different addresses. I have…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T14:50:01.43+00:00
Alexander 0 Reputation points
commented 2026-05-15T17:09:31.0266667+00:00
Alexander 0 Reputation points
1 answer

someone from deutchland(I'm from Poland) hacked my minecraft and change my nickname please Koyotoff

someone from deutchland(I'm from Poland) hacked my email and game minecraft and change my nickname please back to my Koyotoff

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T17:02:54.3466667+00:00
Koyotoff 0 Reputation points
answered 2026-05-15T17:08:20.2266667+00:00
Gérard Oomens 122.3K Reputation points Volunteer Moderator
1 answer

Why Cant I change my phone number?

When I want to change my password, it tries to verify it by a phone number i no longer have. This account will not let me change the password from the settings as the directions read. I cannot call a phone i cannot answer. It needs to be changed from…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T16:48:35.09+00:00
Angelique Preto 0 Reputation points
answered 2026-05-15T16:52:11.22+00:00
Angelique Preto 0 Reputation points
1 answer

How to recover Hack hotmail.account

Dear Sir/Madam, Please help me recover my Microsoft Hotmail account. My account is: ******@hotmail.com thanks Pramod Kumar Contact email:- ******@hotmail.com

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T16:13:45.3566667+00:00
Pramod Kumar 0 Reputation points
answered 2026-05-15T16:47:41.4966667+00:00
John Jefferson Doyon 69,295 Reputation points Independent Advisor
1 answer

I have been locked out of my account

i think i have been hacked, i have not recieved any emails since 5th May at 11.15 am. i am very worried

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T14:17:43.67+00:00
John Wolfe 0 Reputation points
answered 2026-05-15T16:40:19.28+00:00
John Jefferson Doyon 69,295 Reputation points Independent Advisor
1 answer

i continue to get my account locked

i have changed my password and also have sign out of all microsoft products. I have waited 24 hours for reset but still continue to get the message not allowing me to sign with my password. I was told there is something in the background that must be…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-15T15:50:24.34+00:00
Veronica Lopez 0 Reputation points
answered 2026-05-15T15:50:50.4566667+00:00
Q&A Assist