23,809 questions with Outlook | Web | Outlook.com | Account management, security, and privacy tags

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Cant log in to email account

Hi I can log into my main outlook email however I also have two other emails attached to the account. I am unable to log into these other two emails. When logged in my main email is showing up to date emails. One of the two emails is showing emails…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-08T10:09:00.3533333+00:00
Jay Duncan 0 Reputation points
4 answers

I NEED HELP. MICROSOFT SUPPORT TEAM (ACCOUNT GOT HACKED 5 DAYS AGO) JUST RECENTLY SURFACED

Hello I need my account recovery back. Email Got Compromised. Can't change Password The hacked Placed a 2FA Password The **Original EMAIL ****@gmail.com, and the Hacker Changed my email. to a DUMMY EMAIL and Yet I loss access. I have proof that email…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-30T17:39:51.3833333+00:00
Butter 0 Reputation points
answered 2026-08-08T08:54:02.0366667+00:00
ExoticButters 0 Reputation points
1 answer

Created a new alias but do not see the option to make it primary

Hi, My current primary email domain is "live.ca" which I've had for many years, and I have never previously tried to change the primary alias. I created a new alias today to make it the primary one, but after creating it and visiting the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-07T11:46:42.5233333+00:00
Leilah 0 Reputation points
edited an answer 2026-08-08T08:08:42.6466667+00:00
Victor1-V 11,680 Reputation points Microsoft External Staff Moderator
1 answer

Mein Account wurde gehackt, Microsoft Formulare funktionieren alle nicht, ich möchte mit einer echten Person sprechen !!!!

Mein Account wurde gehackt, Microsoft Formulare funktionieren alle nicht, ich möchte mit einer echten Person sprechen !!!!

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-07T13:25:55.9+00:00
Lucas Schulz 0 Reputation points
edited an answer 2026-08-08T07:39:23.0033333+00:00
Victor1-V 11,680 Reputation points Microsoft External Staff Moderator
1 answer

Gmail wont work when I try to change the alias to a microsoft account

I have two microsoft accounts, however I wanted to transfer the email on one of the accounts to the other. So, I got a backup email, changed the primary alias on the account, and now the email should be free so I can transfer it to the other account.…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-07T18:09:36.2766667+00:00
Real Hello 0 Reputation points
answered 2026-08-08T07:23:45.52+00:00
Victor1-V 11,680 Reputation points Microsoft External Staff Moderator
1 answer

How do I reactivate my account when the "Account recovery process has been locked" too?

Hi, My Microsoft account was recently blocked due to unusual activity. When I try to recover my account, I receive the message "Account recovery process has been locked." The issue is that I cannot even begin the account recovery process. There…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-07T22:01:00.4766667+00:00
Sylvia Chiu 0 Reputation points
answered 2026-08-08T06:55:10.93+00:00
Victor1-V 11,680 Reputation points Microsoft External Staff Moderator
2 answers

How to get access to outlook

I changed carriers (back to previous one) and transferred info to new phone. Outlook requests verification on a landline number that was disconnected 10 years ago. I have filled out every and tried changing the name of new phone. I have access on the old…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-07T22:22:24.56+00:00
Dina Haney 0 Reputation points
edited an answer 2026-08-08T06:21:38.5833333+00:00
Victor1-V 11,680 Reputation points Microsoft External Staff Moderator
2 answers

How to sign in in a old microsoft account I used on my xbox

Hello Microsoft Support, I am trying to regain access to my old Microsoft account with the username [Moderator note :PII removed] and the email [Moderator note :PII removed]. Unfortunately, I am unable to reset my password. The recovery options are not…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-12-02T16:26:08.9566667+00:00
TIMOTI 120 0 Reputation points
commented 2026-08-08T05:39:33.19+00:00
Zach O 0 Reputation points
1 answer One of the answers was accepted by the question author.

Email Login ID

Hi MS Technical support, Is there a way to log into hotmail/outlook email by using an ID instead of an Email address? As hacking/scam activities are on the rise, Email addresses have become very vulnerable to those activities. With log-in IDs, users can…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-06T23:32:52.0666667+00:00
IV TL 20 Reputation points
accepted 2026-08-08T05:26:42.7333333+00:00
IV TL 20 Reputation points
1 answer

I want to remove my email address from all of the groups it was added to without my permission

My email address has been added to many groups without my permission I am constantly receiving unwanted salacious emails from these groups what can you do to remove my email address from all outlook groups what can you do to prevent being added to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-08T01:45:30.8633333+00:00
Gregry Loomis 0 Reputation points
edited an answer 2026-08-08T02:33:42.9133333+00:00
SD - IA 175.8K Reputation points Independent Advisor
1 answer

Unblockable emails

Hi—I have observed an increasing number of very likely spam emails in my Outlook365 inbox. Examples include: info@[an_12 .com info@[an_12 .com info@[an_12 .com GlucoSteady_Daily <info@[an_12 .com> Ace_Hardware_Giveaway [info@ Brain_Recovery…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-06T05:44:38.0666667+00:00
Scott Woody 0 Reputation points
edited an answer 2026-08-08T01:10:17.92+00:00
Hornblower409 11,955 Reputation points
1 answer

outlook email has been compromised

My outlook email has been compromised and taken over by someone overseas and is now in a different language

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-01T07:16:29.3466667+00:00
James Spitzkowsky 0 Reputation points
commented 2026-08-07T23:59:08.2033333+00:00
James Spitzkowsky 0 Reputation points
3 answers

My Child's account was hacked

My Childs account was hacked and the email address was changed. Here is what I have done so far: called 800-642-7676 & 800-865-9408. Both did not get me to a live agent. Now they will not provide me any options. I have submitted the recovery…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-02T21:08:26.57+00:00
Michael Rich 5 Reputation points
commented 2026-08-07T23:00:52.67+00:00
Jonas Greve 0 Reputation points
1 answer

Use my old Hotmail Account

I want to use my old hotmail account that I deactivated some years prior. How do I go about doing that? Every time I try to sign in or create an account with it, it says it's already in use which isn't true. It's dormant.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-07T22:48:09.75+00:00
Candiss Henking 0 Reputation points
answered 2026-08-07T22:50:47.57+00:00
Pavel Poddubny 2,365 Reputation points Volunteer Moderator
1 answer

phone locked out

what number can I call regarding password locked out where I can talk to a LIVE person.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-07T18:25:34.0233333+00:00
joe da silva 0 Reputation points
edited a comment 2026-08-07T21:24:15.4466667+00:00
Bulldog 3,565 Reputation points
2 answers One of the answers was accepted by the question author.

How to fix error change password/reset password, outlook says it is wrong password

Hello, I'm really stuck trying to log in to my Outlook email. My password has expired, but when I try to change it, the system says my current password is incorrect. When I attempt to reset it instead, the authenticator app says it's already used. If…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-07-31T12:34:17.1933333+00:00
Michael Moe 20 Reputation points
commented 2026-08-07T21:09:29.6+00:00
Michael Moe 20 Reputation points
1 answer

I cant find out the rest of my microsoft accounts username and I have no back up emails or phone numbers connected to it.

So, I had this laptop that had my main Microsoft account I used to play games on Xbox cloud gaming and I paid for a month of game pass ultimate and I have it connected to my TV as well but the thing is I never had a backup email or phone number…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-07T17:45:29.3433333+00:00
ashfaq aryan 0 Reputation points
answered 2026-08-07T17:45:51.11+00:00

AI answer

2 answers

Locked out of outlook account

I am locked out of my outlook email because of "suspicious activity" - I have filled in all the questions on the recovery form with as much accuracy as possible but it says it is not enough information to verify who I am. I have had this email…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-07T16:25:51.59+00:00
Mandi Lynch 0 Reputation points
commented 2026-08-07T17:12:48.1066667+00:00
Mandi Lynch 0 Reputation points
3 answers One of the answers was accepted by the question author.

Request to Recover My Outlook Account

Dear Microsoft Support Team, I hope you are doing well. I am requesting your assistance in recovering access to my Outlook/Hotmail account, which is linked as the recovery email for another important account. Unfortunately, I have forgotten the password…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-06T11:34:32.7766667+00:00
Sanjay Bhatia 20 Reputation points
answered 2026-08-07T17:12:30.94+00:00
Darhyl Amizola 48,355 Reputation points Independent Advisor
1 answer

forwarding

Why is all of my incoming mail being forwarded and showing up in junk mail but still showing in my in box

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-07T16:00:42.7566667+00:00
Grady Davis 0 Reputation points
answered 2026-08-07T16:37:08.1233333+00:00
SD - IA 175.8K Reputation points Independent Advisor