806 questions
806 questions with Windows for home | Windows 11 | Family and online safety tags
0 answers
Unable to purchase add-on with wallet funds
Hello, I've got my child set up in Microsoft Family Safety. They want a Minecraft add-on that is $9. I put $10 in their wallet. When I approve the requested purchase in Family Safety, it says I need to add more funds. I have a screenshot of it showing…
Windows for home | Windows 11 | Family and online safety
asked 2026-05-15T21:51:19.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 87%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Niilo
0
Reputation points
answered 2026-05-15T21:51:40.1133333+00:00
Q&A Assist
4 answers
Son's Microsoft account linked to my windows login
Hello, I recently set up my son with a Microsoft account, but did so while logged in locally on our Windows 11 machine. Somehow his Microsoft account became linked with my login, and when I next logged into the computer I got the screen time limit…
Windows for home | Windows 11 | Family and online safety
806 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 76%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
Privacy settings unchangeable
Hey, so I'm a minor trying to change family settings for Xbox, and I've tried changing bothmy role in the family, and trying to change it through my parent's account but I still can't change it. Any advice?
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-05-13T19:03:03.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 72%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENW%3C/text%3E%3C/svg%3E)
Nick Warren
0
Reputation points
commented 2026-05-14T17:04:43.1833333+00:00
Nick Warren
0
Reputation points
1 answer
Third party app permissions removed from Microsoft Family settings? All child to install programs in Windows?
Trying to see if there is a way that I can still enable third party apps and allow for a child account to install programs on Windows but all of the guides point to outdated options. Bascially I want to keep the time restrictions but allow the account…
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-05-14T16:49:30.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 59%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
J Fraklands
0
Reputation points
answered 2026-05-14T16:49:52.46+00:00
Q&A Assist
1 answer
how to leave microsoft family as a member when the organizer account is inactive?
when i tried to leave a family group, most people say click the three dot beside your name and leave family. but in my case theres just edit profile picture option, then how do i leave?
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-05-14T06:14:13.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 0%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Ashnaf Kashmeer
0
Reputation points
answered 2026-05-14T07:09:42.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 32%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Ben4724
3,580
Reputation points
Independent Advisor
2 answers
Firefox not working due to Microsoft Family
I can't use Firefox for more than 8 hours due to Microsoft Family. Is there a way to disable this?
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-05-13T22:53:03.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 75%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NikDante
0
Reputation points
answered 2026-05-14T02:38:44.9+00:00
John Jefferson Doyon
69,295
Reputation points
Independent Advisor
2 answers
Need help with changing account age.
I need some help changing my account age. It currently thinks I’m a child, but I’m not. I have ID available to verify that I’m over 18. I also can’t use Microsoft Family Safety because my account is marked as too young to leave the family group.
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-05-13T04:15:37.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 60%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIW%3C/text%3E%3C/svg%3E)
izaac Walsh
0
Reputation points
commented 2026-05-13T07:00:02.63+00:00
izaac Walsh
0
Reputation points
2 answers
Officially Im not in a Microsoft Family, but actually I am, and it's treats my account as if its a child account.
My Microsoft account (display name: Sebastian) is being treated as a child account by Microsoft Family even though I am an adult, and I cannot remove myself or change any family settings. On [family.microsoft.com] my account is the only member listed,…
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2025-10-16T10:39:55.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sebastian Sellebjerg
15
Reputation points
commented 2026-05-13T01:38:24.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 13%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Liam Vlcek
0
Reputation points
2 answers
how to uninstall microsoft family
when im in the microsoft family app, it says i need to remove the childs consent, but i cant find where to do that
Windows for home | Windows 11 | Family and online safety
806 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 66%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
1 answer
admin protection inadvertly uses age check
to use the admin protection it will ask to confirm age not just agfe
Windows for home | Windows 11 | Family and online safety
806 questions
3 answers
family safety not reporting screentime, only web activity
Title says it all, No activity is reported (enabled in both app and on PC). My son isn't an admin, and no he's not guessed my password, I've sat on his PC for hours logged in as him and no activity is reported. Its up-to-date but isn't reporting. I…
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-04-07T20:15:13.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 1%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Paul Cluskey
0
Reputation points
commented 2026-05-11T03:36:02.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
6,265
Reputation points Microsoft External Staff
Moderator
1 answer
microsoft thinks i am a child ?
i am unable to edit my date of birth if my microsoft account after joining it in family then also i can't please help it is desparately needed . . [Moderator edit: Updated tags from: Microsoft Security | Microsoft Identity Manager ]
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-05-09T14:06:37.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 12%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Prayag Raj Sahu
0
Reputation points
edited the question 2026-05-09T15:25:35.4166667+00:00
Nathan Roberts (SN)
11,281
Reputation points
Volunteer Moderator
1 answer
Linked Device is not connected
Hi, I have set up my son's child account under my Microsoft account and allowed him to sign in to the PC. The PC is linked to my microsoft account but it is not connected to the family. This means none of the family settings apply. I have already chatted…
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-05-02T10:02:57.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 66%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Michèle Brülhart
0
Reputation points
answered 2026-05-02T11:47:21.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA
168.3K
Reputation points
Independent Advisor
2 answers
i cant use chrome and when my dad allowed it it still doesnt work
well it does but for some reason only at mid night becus i try it open it at day time microsoft family safety opens and says i cant when my dad allowed it
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-04-30T20:29:24.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 75%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
Kosma Jarząbek
0
Reputation points
answered 2026-04-30T21:05:18.2466667+00:00
John Jefferson Doyon
69,295
Reputation points
Independent Advisor
2 answers
have been removed from all social media and have been given a weird email as notification to all notifications and recovery information eg: 6*******9@q*.com
Am trying to recover all my social media accounts (which are all linked together) and my sons - which are also linked to my accounts, with the initial disabling from a complaint to my sons account. We can't log an appeal as the email that is linked to…
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-04-30T02:23:42.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 52%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
krystal thorner
0
Reputation points
answered 2026-04-30T08:53:07.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
15,385
Reputation points Microsoft External Staff
Moderator
2 answers
Adding my (parent) registered laptop to my child's account as well as a connected device.
I've been having the most frustrating time with Microsoft Family and I'm hoping somebody here might be able to help me out, since I'm slowly going absolutely insane.. My personal (and aging) laptop has been registered to my account for quite some time. I…
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-04-25T20:32:20.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 57.99999999999999%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jarno Miedema
0
Reputation points
commented 2026-04-27T23:23:12.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
14,170
Reputation points Microsoft External Staff
Moderator
2 answers
How to remove parental website restrictions?
Hi, how do i remove parental restriction while still being apart of the microsoft family? When i look, I am stated as an adult, thus i should not have restictions on completly harmless websites? My mom hasn't even enabeld them herself, and niether of us…
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-04-27T14:39:56.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 3%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEH%3C/text%3E%3C/svg%3E)
Ella Hansen
0
Reputation points
answered 2026-04-27T16:15:40.06+00:00
Sumit D - IA
168.3K
Reputation points
Independent Advisor
3 answers
Windows device isn't recognised by family safety
Our family laptop isn't recognised by Family Safety for one of my children's accounts. I have three kids, the other two have worked no problem but the third account will not register the laptop. I have registered a different laptop with this child…
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-02-03T08:09:29.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 38%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
Poppy Jewitt
5
Reputation points
commented 2026-04-27T12:06:10.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 52%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Robert Mellqvist
10
Reputation points
1 answer
Unable to update Roblox in S Mode
My children play Roblox on their laptops. The app needs to be updated, but we have been notified by Microsoft that we are unable to do so in S Mode. Once we unlock S Mode, my children will have less protection and will no longer be as safe online. How is…
Windows for home | Windows 11 | Family and online safety
806 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 96%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 45%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
Fix family settings
Since the update i can't use google chrome due to family restrictions. Need to speak to a live person because I have tried to change within the account and won't let me. Old family organizer is no longer with our company and needs to be updated.
Windows for home | Windows 11 | Family and online safety
806 questions
asked 2026-04-22T17:08:45.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 23%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
revive consignment
0
Reputation points
commented 2026-04-26T15:50:30.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
7,075
Reputation points Microsoft External Staff
Moderator