918 questions
1 answer
One of the answers was accepted by the question author.
Can’t connect to home internet with my Surface Pro
I updated my router address and now I can’t access the internet with my surface pro. All of our other devices including two phones, two iPads and a Lenovo laptop have no issues. I have tried shutting the surface pro down multiple times as well as…
Surface | Surface Pro | Network
asked 2026-05-15T22:02:03.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 63%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Loretta Lundberg
0
Reputation points
accepted 2026-05-15T22:29:18.8666667+00:00
Loretta Lundberg
0
Reputation points
2 answers
How do I unlock my computer
My computer is locked up some body tried to hack in my computer
Surface | Surface Pro | Network
918 questions
asked 2025-12-01T14:49:09.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 51%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Thomas Cherry
0
Reputation points
commented 2026-05-15T15:45:33.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 41%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
judith duty
0
Reputation points
2 answers
Surface Pro 11 with Docking Station Ethernet Issues
So far in my office I have two Surface Pro 11 laptops that ran into the same issue in a month where they are not able to load any websites no matter the browser they are using. I check the connection status and it shows they have a wired connection. I…
Surface | Surface Pro | Network
918 questions
asked 2026-05-11T22:22:17.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Anthony Mendez
0
Reputation points
answered 2026-05-12T01:37:25.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
2 answers
can't get Esim to work
Surface Pro for business - s/n [Moderator note: PII removed] and s/n [Moderator note: PII removed] states an error when trying to scan QR for Esim - it states no hardware pressent Do the above devices have Esim ability?
Surface | Surface Pro | Network
918 questions
asked 2026-05-05T15:23:28.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Langdon, Graeme
0
Reputation points
commented 2026-05-07T09:47:20.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
19,540
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Surface Pro 9 Wifi (Intel® Wi-Fi 6E AX211 160MHz) shows "no internet"
I originally posted this thread on reddit, so now I just copied it: Since, by now, i guess a few weeks, the Wifi in my room (FRITZ!Box 7530 AX) just doesnt seem to work for my Surface anymore while it does for every other Device I and even my roommates…
Surface | Surface Pro | Network
918 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 36%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
5G SA capable
We are looking to implement 5G. We need to confirm the the Surface Pro 11 for business is 5G SA capable
Surface | Surface Pro | Network
918 questions
asked 2026-04-06T18:46:06.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 59%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGK%3C/text%3E%3C/svg%3E)
Gary Kolbenschlag
20
Reputation points
accepted 2026-04-07T11:38:22.6+00:00
Gary Kolbenschlag
20
Reputation points
2 answers
One of the answers was accepted by the question author.
How to fix 25H2 problem on Surface Pro 7
25H2 update disabled access to the Internet and NAS. Tried resetting by creating a USB GTP partition boot drive but Surface doesn't recognize it. Now what?
Surface | Surface Pro | Network
918 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 90%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
cant connect to printer
This Surface Pro no longer connects to a printer i have a number from previous contact [Moderator Note: Personal Info Removed]
Surface | Surface Pro | Network
918 questions
asked 2026-03-25T11:52:47.6766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 61%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Murray Hardisty
0
Reputation points
commented 2026-03-27T08:40:03.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
11,050
Reputation points Microsoft External Staff
Moderator
2 answers
cannot see any other pc on my network
I just purchased a surface 12 pro. I am not able to see any other computer on my network
Surface | Surface Pro | Network
918 questions
asked 2026-03-21T03:22:30.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
john mazza
0
Reputation points
answered 2026-03-22T01:41:01.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 45%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Hamid Hashimi
0
Reputation points
1 answer
Surface Pro 10 "Disconnected" cellular data using a T-Mobile physical SIM card.
I have a new Surface Pro 10 working with Windows 11. I already followed all the troubleshooting from the settings, reinstalling controllers, configuring the APN with technical support of T-Mobile, but nothing works.
Surface | Surface Pro | Network
918 questions
asked 2026-03-12T01:13:39.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 19%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Julian Vesga
5
Reputation points
commented 2026-03-12T16:33:55.7466667+00:00
Julian Vesga
5
Reputation points
2 answers
One of the answers was accepted by the question author.
How to file share to surface pro 11 from Mac OS X Lion
turned on sharing from mac. when attempting to access from Windows, get error message 0x80004005. I am trying to pull old photos from my macbook to my surface pro.
Surface | Surface Pro | Network
918 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 67%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
1 answer
New Surface Pro not compatible with Brother HL-2270DW printer
Windows 11 finds the printer, but says Driver Incompatible
Surface | Surface Pro | Network
918 questions
asked 2026-02-28T03:17:26.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 20%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SirGnarlyDude
0
Reputation points
answered 2026-02-28T05:32:25.6933333+00:00
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
4 answers
One of the answers was accepted by the question author.
How to connect Surface Pro to 5G SA Private network (PLMN 999xx)?
I'm trying to connect a Surface Pro to a 5G network. (Microsoft Surface Pro 11 5G X1P-64-100 16/256 13" W11P PLA) The network is a 5G SA (stand alone) and it is a private network (plmn=999xx) The surface pro doesn't even try to attach. The Surface…
Surface | Surface Pro | Network
918 questions
asked 2026-01-22T12:44:16.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 85%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
John Fornehed
30
Reputation points
commented 2026-02-27T07:27:30.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 77%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jack Dickenson
0
Reputation points
1 answer
Price Change
I HAD THE SURFACE PRO + COPILOT 13" IN MY CART LAST NIGHT AND WAITED UNTIL MORNING TO PURCHASE AND THE PRICE WENT UP OVERNIGHT. IT APPEARED THAT IT WAS ON SALE LAST NIGHT. I WAS DEPADING BETWEEN AN iPAD PRO AND THIS SUFACE PRO AND SETTLED ON THE…
Surface | Surface Pro | Network
918 questions
asked 2026-02-18T12:00:35.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 15%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Adam Stoll
0
Reputation points
answered 2026-02-18T12:00:53.49+00:00
Q&A Assist
2 answers
Stuck with PhoneLink
My Surface Pro 9 was working perfectly until yesterday. When I try to go to the internet I get a message that Chrome or Bing or Edge or whatever now requires me to connect with PhoneLink which I don't want to do. If I do I have to work with a small…
Surface | Surface Pro | Network
918 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 48%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Journal "Please ensure you have the right permission to access this journal and try again."
I was trying to take notes in class today and when I was writing I noticed that it was a little slow. So I closed the app and when I went back to take more notes this popped up. I've been trying to get back into it after I got home, and it still doesn't…
Surface | Surface Pro | Network
918 questions
asked 2026-02-03T00:48:08.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 13%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jack Camors
0
Reputation points
answered 2026-02-03T07:22:58.62+00:00
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
1 answer
BitLocker/Failed network connection
After I entered the BitLocker key my device tells me it can’t connect to the network and it will look for other solutions. I’ve tried multiple times on different occasions re-entering the key but keep getting the same message. Please help
Surface | Surface Pro | Network
918 questions
asked 2026-01-29T22:20:02.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 23%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
SHEA ANGLIN
0
Reputation points
answered 2026-01-30T01:17:32.7566667+00:00
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
1 answer
Wifi adapter disabled after installing Express VPN
I have a new Surface Pro, and am in the process of setting it up FOR THE SECOND TIME. During the first set up my wifi adapter stopped working and I wasn't sure of the cause, although it was when I was in the middle of downloading Express VPN. As it is a…
Surface | Surface Pro | Network
918 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 18%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
1 answer
How do i troubleshoot installing a VPN device driver on my surface pro 12 windows 11, when it keeps failing??
I am trying to add a vpn device driver to use SoftEther VPN Client. Every time I try to add it on my brand new just out of the box Surface Pro 12 with windows 11. It says Installation of the virtual network adapter device driver failed. How do I…
Surface | Surface Pro | Network
918 questions
asked 2026-01-13T15:18:26.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 51%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Colleen Snyder
0
Reputation points
answered 2026-01-14T01:10:30.07+00:00
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
2 answers
I'm having trouble with the Pro Flex keyboard while using my Surface 11 Pro.
서피스 프로 11을 쿠팡에서 25년 3월초에 구입하여 지금까지 쓰는 중입니다. 물론 정식 키보드와 펜을 사옹 중입니다. 키보드 제품 숫자는 [운영자 주: 개인정보는 삭제되었습니다] 이고, Model: 1864라 쓰여 있습니다. 원래 쓰던 대로 키보드를 연결하면 서피스가 인식을 하여 작업 표시줄이 키보드를 쓰는 것처럼 변하고, 터치 키보드가 켜지지 않습니다. 하지만 키보드가 연결된 상태에서 서피스 앱에서는 키보드를 인식하지 못하고, 타이핑이 안됩니다.…
Surface | Surface Pro | Network
918 questions
asked 2026-01-07T13:30:34.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
jaey hwang
0
Reputation points
edited an answer 2026-01-11T07:29:25.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
4,210
Reputation points Microsoft External Staff
Moderator