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Can’t connect to home internet with my Surface Pro

Loretta Lundberg 0 Reputation points
2026-05-15T22:02:03.8833333+00:00

I updated my router address and now I can’t access the internet with my surface pro. All of our other devices including two phones, two iPads and a Lenovo laptop have no issues. I have tried shutting the surface pro down multiple times as well as rebooting the modem/router.

Surface | Surface Pro | Network
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  1. Q&A Assist
    2026-05-15T22:02:29.88+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Follow these steps on the Surface Pro to restore the connection:

    1. Run the Windows Network Troubleshooter
      1. Select Start and type settings.
      2. Select Settings > System > Troubleshoot.
      3. Select Other troubleshooters (or Additional troubleshooters, depending on version).
      4. Select Network Adapter > Run.
      5. Follow the on‑screen steps and test Wi‑Fi again.
    2. Confirm the network is visible and working Since other devices connect, the router is likely fine, but verify the Surface can see the updated network:
      • Open the Wi‑Fi list on the Surface and check for the home network.
      • If it appears but won’t connect, forget the network and reconnect with the updated settings (SSID/password) that match the router’s new configuration.
    3. Restart modem/router (already done) and Surface
      • Ensure the router has fully rebooted and all lights are normal.
      • After that, restart the Surface once more and try connecting.
    4. Reinstall the Wi‑Fi adapter driver if Wi‑Fi is unstable or missing
      1. Select Search on the taskbar, enter Device Manager, and open it.
      2. Expand Network adapters and locate the Surface Wi‑Fi adapter (for example, Intel® Wi‑Fi 6 AX200/AX201/AX211, Qualcom Wi‑Fi Network Adapter, or Marvell AVASTAR Network Controller depending on the Surface model).
      3. Double‑click the adapter, select the Driver tab, then select Uninstall Device.
      4. Check Delete the driver software for this device, then select OK.
      5. Restart the Surface so Windows reinstalls the driver automatically, then reconnect to the home Wi‑Fi.
    5. Install the latest Surface and Windows updates If the Surface can connect to any network (home or another Wi‑Fi/Ethernet): If the Surface cannot get online at home but another PC can:
      • Use another PC to download the Surface driver package (MSI) from the same page above.
      • Copy it to a USB drive, move it to the Surface, and run it to update drivers and firmware.

    If, after these steps, the Surface still cannot connect while all other devices work, the issue is likely specific to the Surface’s Wi‑Fi configuration or driver, and updating/reinstalling the driver plus Windows/Surface updates is the primary remediation.

    References:

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