80 questions
80 questions with Surface | Surface Studio | Power and battery tags
1 answer
Surface Studio Slow Charger Warning Using Stock Charger
I am getting a Slow Charger warning despite using the supplied charger. I have also tried multiple high wattage USB-C 100W chargers and the Surface charging cannot keep up with demands. The battery will drain while plugged in.
Surface | Surface Studio | Power and battery
asked 2026-05-12T15:24:48.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 3%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Andrew Snedeker
0
Reputation points
commented 2026-05-14T13:05:43.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
15,385
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Laptop Studio power key malfunction
I spilt warm herbal tea on my 2023 Surface Laptop Studio, over the keys on the right-hand side of the keyboard (where the power key is). Some of the keys began to malfunction, and I switched the laptop off. It had updates to install, but rather than…
Surface | Surface Studio | Power and battery
80 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 62%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
1 answer
My surface wont charge past 49% after changing battery!
Need urgent help.. Gonna keep the backstory short, I have a Microsoft Surface Laptop Studio 1 (i7-11370H, 16 GB RAM, RTX 3050 Ti). Had it for 3-4 years, lately been slow and warm. I took it to service, they cleaned and changed thermal paste. They noticed…
Surface | Surface Studio | Power and battery
80 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 56.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
2 answers
Dock system isn't charging my surface pro studio anymore
I have the display screen dock system that hooks up to my surface studio, but it wont charge my computer anymore. It is still displaying to the screens, but not charging while it's connected. The magnetic connector is doing a slow blink. I have already…
Surface | Surface Studio | Power and battery
80 questions
asked 2026-01-15T14:13:03.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 93%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Chelsey DeFrancesco
0
Reputation points
commented 2026-01-19T06:45:02.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
19,540
Reputation points Microsoft External Staff
Moderator
1 answer
smart charging
I have a Surface Studio device. I don't understand when it starts smart charging. Does smart charging work automatically or can it be done manually? Please help. I need my device to be connected to power for a long time. Thank you. Moved from: System…
Surface | Surface Studio | Power and battery
80 questions
asked 2025-12-31T12:25:33.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 92%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
Mohammad Zad
0
Reputation points
answered 2025-12-31T14:32:50.93+00:00
Barb Bowman
80,785
Reputation points MVP
Volunteer Moderator
3 answers
Battery authorization
I have a question: after replacing the motherboard, should I use the original power supply to authorize the battery? After starting it, it displays a message about an unauthorized battery.
Surface | Surface Studio | Power and battery
80 questions
asked 2025-12-11T13:29:46.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 31%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Ruszkowski Dawid
20
Reputation points
commented 2025-12-13T15:42:59.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
How do I get a replacement power cord for the Microsoft Surface Studio 1
I cannot locate my power cord for my Surface Studio with 28" screen. It's a three prong female that fits into the back of the unit and the other end into an electrical outlet.
Surface | Surface Studio | Power and battery
80 questions
asked 2025-10-20T19:40:50.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 20%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paul Mazzara
20
Reputation points
accepted 2025-10-23T00:29:29.3133333+00:00
Paul Mazzara
20
Reputation points
1 answer
"Slow Charger" Warning on Surface Laptop Studio 2 Despite Using Original 127W Charger
Hi, I’ve been using my Surface Laptop Studio 2 since December, and I’ve always charged it with the original 127W charger that came with the device. Recently, I started getting a warning saying it's a "slow charger" and that I should use a…
Surface | Surface Studio | Power and battery
80 questions
asked 2025-09-21T00:15:30.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 56.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Emily
0
Reputation points
answered 2025-09-21T14:18:48.2866667+00:00
Barb Bowman
80,785
Reputation points MVP
Volunteer Moderator
2 answers
microsoft surface studio 2 portable charger
We purchased our daughter a nearly 4K system for her engineering program at college last month. She is finding that the battery life doesn't last all day in her classes and she is not always near a power outlet to plug in/charge this laptop. She went…
Surface | Surface Studio | Power and battery
80 questions
asked 2025-09-02T16:15:13.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 40%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Johnson, Christa
0
Reputation points
answered 2025-09-04T13:01:47.43+00:00
JANSHER LIWAG
8,840
Reputation points
Independent Advisor
1 answer
Shipping of repaired/replacement Surface Laptop Studio - need to change address
My Surface Laptop Studio 1 has had its battery replaced (or the unit replaced) recently and MS is attempting to ship it back to my address while I'm overseas for the next 2 weeks). I've tried to contact UPS to get them to hold it in a local UPS centre…
Surface | Surface Studio | Power and battery
80 questions
asked 2025-08-13T13:03:54.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 98%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFH%3C/text%3E%3C/svg%3E)
Flann Horgan
0
Reputation points
edited an answer 2025-08-13T15:30:21.1033333+00:00
Restee Miranda
14,030
Reputation points
Independent Advisor
1 answer
se il caricatore non funziona più, ma la garanzia del laptop è ancora valida, la sostituzione del caricatore è coperta?
credevo che questo tipo di problemi non fosse coperto dalla garanzia, ma sull'assistenza surface, mi dà l'opzione di restituire il vecchio caricatore per uno nuovo gratuitamente. é effettivamente così? e non ci sono dei costi aggiuntivi?
Surface | Surface Studio | Power and battery
80 questions
asked 2025-07-23T08:36:50.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 40%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
Lorenzo Pavanetto
0
Reputation points
answered 2025-07-23T13:32:33.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
4 answers
BLUETOOTH KEYBOARD SLEEPING
Hi. I have a new Surface Studio 1. I've noticed that the bluetooth keyboard that came with it goes to sleep after a few minutes of inactivity. Consequently, the first couple of keystrokes are not recognised - very annoying! Has anybody else…
Surface | Surface Studio | Power and battery
80 questions
asked 2019-01-10T17:18:27+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Surface Studio 2+ Power supply 125V vs 230V
My all-in-One Surface Studio 2+ came from USA (125v, 60Hz ). I need to use it in Sri Lanka where power is (230v, 50Hz). Plugs are different, voltage and frequency are different. My question - do I need a simple adapter for the plug or do I need a…
Surface | Surface Studio | Power and battery
80 questions
asked 2023-04-03T04:55:04+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
6 answers
Surface Studio - intermittent bluetooth connectivity
Hello, having intermittent Bluetooth connectivity issues .. Surface Studio looses keyboard and mouse.. I touch screen and devices are operable again.. any clue ?
Surface | Surface Studio | Power and battery
80 questions
asked 2018-06-01T21:38:05+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
Surface Studio 2 was sent back to me with out power cord, keyboard or mouse. Can't find powercord on internet. Help!
Hello - I recently sent my Surface Studio 2 (Desktop) into be refurbed for a display issue. When I sent it back I packed up the keyboard, mouse and most important the powercord (exactly how it came during first purchase). I received the refurbed computer…
Surface | Surface Studio | Power and battery
80 questions
asked 2023-01-13T17:34:01+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
18 answers
missing ssd drive
has anyone had missing ssd drive issues with the surface studio v1 2tb 128 sdd- I have had two machines both new and can not find the drive - 6 weeks of dealing with problem - costing me money - and I must of spoken to support least 10 times and IT…
Surface | Surface Studio | Power and battery
80 questions
asked 2019-03-20T15:35:56+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
17 answers
No Hibernation after 4 hours of Connected Stand-By, Windows 10, SP3
I upgraded my SP3 to Windows 10 (not enterprise). The unit no longer goes into hibernation after 4 hours of connected standby. With Win 8.1, the unit would hibernate after 4 hours of not being used. I disabled Wifi during sleep, which decreased the…
Surface | Surface Studio | Power and battery
80 questions
asked 2015-08-13T19:56:31+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
4 answers
Surface Studio 2 sometimes won't wake up from sleep; have to force reboot.
Hi all, My Surface Studio 2 is almost 4 years old, and it has never had any problems until recently; where upon hitting the side power button on the screen, it doesn't wake up. A few times (over the past few months) I've had to force power it down (by…
Surface | Surface Studio | Power and battery
80 questions
asked 2024-05-28T22:11:37+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
My Surface Studio gets really hot. Is this normal?
I've noticed that Surface Studio 1 gets really hot. Is this normal?
Surface | Surface Studio | Power and battery
80 questions
asked 2020-02-04T13:51:21+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface Studio stuck in UEFI boot loop after update - next steps?
My Surface Studio running Windows 10 is stuck in an UEFI boot loop. I could use advice on what to try next. I have tried using the recovery drive I created a few days before this issue started. Startup Repair couldn’t repair the PC and didn’t generate a…
Surface | Surface Studio | Power and battery
80 questions
asked 2020-07-01T01:46:33+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous