2,639 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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unable to add cell phone number to my profile in order to receive OTP when upgrading package

unable to add cell phone number to my profile in order to receive OTP when upgrading package

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-08T08:08:29.43+00:00
Tanya DuToit 0 Reputation points
answered 2026-08-08T09:26:12.47+00:00
Gunasekar N 74,195 Reputation points Independent Advisor
2 answers

I just took a reservation is wrong CSP, how can i cancel it

I just took a reservation is wrong CSP, how can i cancel it Its a PAYG subscription

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-06T22:59:41.58+00:00
Clavel, Christiane (MTL) 0 Reputation points
answered 2026-08-07T10:53:11.87+00:00
Clavel, Christiane (MTL) 0 Reputation points
1 answer

Cancel sub account

I did not authorize the subscription for this please refund an cancelation for me

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-07T04:47:03.5+00:00
Gerrickk Dennis 0 Reputation points
answered 2026-08-07T05:18:35.2+00:00
DaveM121 914.5K Reputation points Independent Advisor
1 answer

working out a charge from microsoft i have received recently

want to know why i got charged for an annual 365 subscription - i don't / i can't use ms

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-07T02:49:54.7533333+00:00
Jorge Albinagorta 0 Reputation points
answered 2026-08-07T03:27:18.96+00:00
Estrella721 44,690 Reputation points Independent Advisor
2 answers

How to contact the Customer Service

i'v been searching microsoft email to contact the CS but can't find it, is here anyone know how can i reach them? i got some problem with my subscription billing for a year.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-04T01:21:55.76+00:00
Melinda Agatha 0 Reputation points
commented 2026-08-06T21:14:32.3366667+00:00
Pamela Cutrone 0 Reputation points
1 answer

Account issue

How can I get a real human to contact me about an account issue?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-06T20:53:31.2166667+00:00
Allegra Coleman 0 Reputation points
answered 2026-08-06T20:53:46.81+00:00

AI answer

2 answers

I did not order microsoft office, yet was charged

I was charged for Microsoft Office when I did NOT order it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-06T19:08:36.42+00:00
BARBARA JEAN OBRIEN 0 Reputation points
answered 2026-08-06T19:48:41.2533333+00:00
Darhyl Amizola 48,355 Reputation points Independent Advisor
1 answer

recurring Microsoft subscription being charged to my credit card every month

I am extremely frustrated and hoping someone can help. I have a recurring Microsoft subscription being charged to my credit card every month. I believe it may belong to one of my sons from when they were in college or using Xbox, but I do not know which…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-06T15:57:27.1666667+00:00
Tracy B 0 Reputation points
answered 2026-08-06T15:57:52.1266667+00:00

AI answer

1 answer

Can’t sign in after changing to a new phone

Hi, I recently changed to a new phone, and now I can’t sign in to my Microsoft account. When I try to sign in, it asks me to approve the MFA request, but I no longer have access to my old phone. I’m stuck in a loop and can’t complete the sign-in…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-06T05:34:55.96+00:00
Ryan Melded 0 Reputation points
answered 2026-08-06T06:15:38.93+00:00
Gunasekar N 74,195 Reputation points Independent Advisor
1 answer

i had a payment made for microsoft 365 which i don't recognized and none of my account have any of the subscription or payment made

i had a payment made for microsoft 365 which i don't recognized and none of my account have any of the subscription or payment made

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-06T04:54:12.8733333+00:00
sean chew 0 Reputation points
answered 2026-08-06T05:26:59.97+00:00
DaveM121 914.5K Reputation points Independent Advisor
2 answers

Where do I go to see my MS Billing?

For every account other than from MS that I have, it is very easy to see my billing history such as Apple and Alphabet. With Microsoft, I feel like I'm on a snipe hunt. I have 3 accounts w/ MS and I can't find my billing history for any of them. It makes…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-06T00:14:24.7766667+00:00
John Leeper 0 Reputation points
answered 2026-08-06T00:52:02.8466667+00:00
Estrella721 44,690 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Sharing across different countries

I have a personal subscription in the USA. If I upgrade to family plan, can my daughter use the account if she is based in Ireland and I am here in the US?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-04T20:49:26.72+00:00
Christine Whyte 20 Reputation points
accepted 2026-08-05T17:19:17.3933333+00:00
Christine Whyte 20 Reputation points
2 answers

Need a refund for Microsoft 365 subscription

I canceled my Microsoft 365 subscription. How do I request a refund?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-03T21:21:00.7966667+00:00
Rangana Mali 40 Reputation points
commented 2026-08-05T15:56:19.5533333+00:00
Stefan Blom 347.6K Reputation points MVP Volunteer Moderator
2 answers

Payment options won't allow my entry

I'm trying to add a gift card to my payment option. I have tried several times and keep getting a message back, to try again later. I have verified all information on card and checked it it each block on screen. Same message "try again later".

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-04T14:51:50.2166667+00:00
william nielsen 0 Reputation points
answered 2026-08-04T16:02:00.1433333+00:00
Onyx Is here 4,525 Reputation points Independent Advisor
3 answers

I got hacked and I need my account back ASAP

My email address got changed and I cant even make a change, YES I did the sign in helper, YES I did the account recovery form. Did it make it worse to where it's asking for a code to this email address that's not even mine? YES. Microsoft please just…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-03T16:30:46.7266667+00:00
Mason Lewis 0 Reputation points
answered 2026-08-04T13:29:57.4266667+00:00
Darhyl Amizola 48,355 Reputation points Independent Advisor
1 answer

Please help me

How do i get somone out of my account it got hacked

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-04T12:46:11.0466667+00:00
Ness Kauffman 0 Reputation points
answered 2026-08-04T13:20:09.4033333+00:00
DaveM121 914.5K Reputation points Independent Advisor
1 answer

How to get hold of a human to resolve a double billing

Inadvertently, I have created two office 365 subscriptions. Two separate, different amounts were taken on the same day. I don't know how to get hold of someone to reverse one of the charges. I seem to be going round and round trying to find a way to…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-04T12:26:19.3233333+00:00
KGK Shah 0 Reputation points
answered 2026-08-04T13:00:43.4066667+00:00
Jonathan Deives 78,705 Reputation points Independent Advisor
1 answer

Update country in payment card

Hi. I would like to add the new card in the payment method for Microsoft because my old card was exp. But the Country/Region section doesn't include Singapore. May I know how could I update it?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-04T04:32:07.8733333+00:00
Nguyet Mai Thi Nhu 0 Reputation points
answered 2026-08-04T05:28:45.79+00:00
SD - IA 175.8K Reputation points Independent Advisor
1 answer

365F charged that I never signed up for

25 April 2026 I was charged £104.99 Sterling (on my Bank Account) for subscription for 365F which I never signed up for and 365 F IS NOT showing on my subscriptions. My subscriptions only show I have 365 Basic at £19.99 per year - which I have never used…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-03T10:35:19.6566667+00:00
Sandra Willmott 0 Reputation points
edited an answer 2026-08-04T00:14:36.97+00:00
Norah-L 9,190 Reputation points Microsoft External Staff Moderator
1 answer

change payment method

how do i change my credit card payment information

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-03T21:18:27.2533333+00:00
Palma DiCaprio 0 Reputation points
edited an answer 2026-08-03T21:56:16.6866667+00:00
John Jefferson Doyon 82,045 Reputation points Independent Advisor