1,960 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Windows tags

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1 answer

Content Search set up

I need to set up Content Search urgently. Please help meeeee

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T02:58:31.72+00:00
Tom Davis 0 Reputation points
commented 2026-08-08T07:52:24.6566667+00:00
Alina Le 4,445 Reputation points Independent Advisor
1 answer

Accidently deleted business account from microsoft authenticator app

I accidently deleted business account from microsoft authenticator app. Now when I sign in its sending code to app. Can anyone help me on this. Thanks

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T05:19:20.08+00:00
Syed Md Maruf Hasan 21 Reputation points
edited the question 2026-08-08T07:04:02.6333333+00:00
Kai-Ex 1,560 Reputation points Microsoft External Staff Moderator
1 answer

no longer have access to MS Authenticator app. I got a new phone and the app does not work on my new phone

Dear Microsoft Support Team, Issue: When signing in, the system requires the Authenticator app, but I no longer have it. The recovery form does not work because two-step verification has been disabled. The alternative email only works for password…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-08T03:13:00.4366667+00:00
Tom Hostetter 0 Reputation points
edited the question 2026-08-08T06:45:53.17+00:00
Kai-Ex 1,560 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Admin locked out due to lost MFA device

Hi Microsoft Support / Community, I am the sole Global Administrator for my business tenant, and I am currently completely locked out of my account. Issue: I lost access to the device containing my Microsoft Authenticator app. Current Status: I know my…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-08T06:12:01.2666667+00:00
Dhritam Legal 0 Reputation points
edited an answer 2026-08-08T06:28:49.79+00:00
Julie Huynh 2,440 Reputation points Independent Advisor
2 answers

Can't delete Authenticator account on app

Hi. Tried calling the phone line and got nowhere so I guess I have to ask here. I'm working a contract position at a job that ends in 2 weeks and I'm trying to delete the authenticator account from my app on my personal device. It is no longer linked to…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T19:22:16.7433333+00:00
Kitt 0 Reputation points
edited the question 2026-08-08T03:09:44.9666667+00:00
Kai-Ex 1,560 Reputation points Microsoft External Staff Moderator
1 answer

How can find and refund a Microsoft 365 business account

Hello. After a free trial of Microsoft 365 Business, I was automatically converted to paid and paid for one month. Immediately after payment, I sent several refund and cancellation request emails, but I didn't receive a response. Currently, the…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T02:23:19.4333333+00:00
White017 Ethan 0 Reputation points
commented 2026-08-08T02:54:13.7633333+00:00
Hani-Ng 270 Reputation points Independent Advisor
1 answer

Microsoft BAA with My Company

Hello, We are a healthcare organization and use Microsoft 365 to store and process information that may include ePHI. We would like a copy of the Business Associate Agreement (BAA) between our organization and Microsoft, or guidance on how to execute one…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-06T18:03:51.7933333+00:00
Gustavo Ramirez-Sandoval 0 Reputation points
commented 2026-08-07T20:45:40.9766667+00:00
Ivory 240 Reputation points Independent Advisor
1 answer

Can't access Authentification Code and text code option gives error.

Can't access Authentification Code and text code option gives error when trying to access Microsoft buisness admin center with admin email. Been locked out for a year now with no way to contact a microsoft person. The Ai systems through the various phone…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T20:15:06.6733333+00:00
FDB ENTECH PC 0 Reputation points
answered 2026-08-07T20:29:23.0533333+00:00
Ivory 240 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Transfer GoDaddy-managed MS365 tenant to MS Direct

I have an existing Microsoft 365 tenant that was originally provisioned through GoDaddy. I have Azure, Microsoft Entra ID, Microsoft 365 Business Professional licensing, and multiple users already in the tenant. I want to stop purchasing Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T12:47:25.2033333+00:00
Todd Walpole 20 Reputation points
accepted 2026-08-07T13:14:17.2566667+00:00
Todd Walpole 20 Reputation points
1 answer

Lost Access to Authenticator; can't complete MFA

I am the sole Global Administrator of a Microsoft 365 Business Basic tenant. The subscription was purchased directly from Microsoft. I have lost access to Microsoft Authenticator and cannot complete MFA. There are no other Global Administrators or…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T11:08:18.21+00:00
Josh K 0 Reputation points
commented 2026-08-07T12:05:16.5933333+00:00
Daniel-Vo 6,175 Reputation points Microsoft External Staff Moderator
2 answers

how to access my Business Standard account?

I have a business standard account and everytime i try to log in it goes to my personal account where my subscription as expired. i cannot seem to log into my business standard.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-06T09:32:28.79+00:00
Peter Anthony 0 Reputation points
commented 2026-08-07T07:58:41.42+00:00
Ana Le 1,890 Reputation points Independent Advisor
1 answer

Licenses Stopped Working MSOffice365 about a Month Ago, for No Reason... Phone Number to Licensing??

I need a Number to Talk with a Human about Licensing on MS Office 365 Products. I have 2 **********@Microsoft.site ID's that stopped working on two different Computers.. I have a total of 10 Licenses between these two ID's... This is the Second…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T06:08:56.4666667+00:00
s8342 0 Reputation points
commented 2026-08-07T07:29:20.18+00:00
Stefan Blom 347.6K Reputation points MVP Volunteer Moderator
1 answer

I just need my company admin registered mail id

Dear Microsoft Support Team, I am writing to request assistance regarding our company administrator account for [Moderator note: Personally Identifiable Information removed]   Ltd. Could you please confirm the registered email ID associated with our…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T05:40:28.1766667+00:00
Carloo Textile 0 Reputation points
edited the question 2026-08-07T07:14:32.2133333+00:00
Kai-Ex 1,560 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

My account is not linked with authenticator app

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-05T07:55:39.4366667+00:00
Lani Nguyen 20 Reputation points
edited the question 2026-08-07T05:39:56.2066667+00:00
Lani Nguyen 20 Reputation points
1 answer

Private Offer Assistance Needed

Hello, I need direct assistance with creating private offers for a my company and I have specific questions. However, I can't seem to locate a contact. Your assistance is appreciated.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-05T20:55:25.9933333+00:00
Christina Lewis 0 Reputation points
answered 2026-08-07T05:19:54.7566667+00:00
Teddie Dang 175 Reputation points
2 answers One of the answers was accepted by the question author.

Can’t sign in after changing to a new phone

I recently changed to a new phone, and now I can’t sign in to my Microsoft account. When I try to sign in, it asks me to approve the MFA request, but I no longer have access to my old phone. I’m stuck in a loop and can’t complete the sign-in…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T02:44:29.4733333+00:00
Grey Shane 20 Reputation points
commented 2026-08-07T04:39:56.1566667+00:00
Darren Bruce 240 Reputation points Independent Advisor
1 answer

How to add back unilever authentication

For some reason, the unilever authenticaion was deleted thus i could not approve the request

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-06T16:06:27.1533333+00:00
Jinkee Padilla 0 Reputation points
answered 2026-08-07T04:31:29.35+00:00
Kristen Tran 170 Reputation points Independent Advisor
1 answer

Message trace setting

Please help me to set up message trace in M365 admin center

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T02:53:41.09+00:00
LeoGrant-0261 0 Reputation points
edited an answer 2026-08-07T03:16:44.9066667+00:00
Teddie Dang 175 Reputation points
1 answer

Request for Certificate Residence (COR) for 2026 and TIN - Microsoft Regional Sales Pte Ltd.

Hi Microsoft Support, Good day! I would like to request a Certificate of Tax Residence (COR) for Microsoft Regional Sales Pte. Ltd. for 2026 and Tax Identification Number (TIN). This document is required for Malaysia withholding tax compliance…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-07T01:49:10.78+00:00
Carine Lee 0 Reputation points
answered 2026-08-07T02:28:05.9266667+00:00
Jade Ng 14,690 Reputation points Microsoft External Staff Moderator
2 answers

Need contact for billing help

Microsoft failed to notify us of a subscription renewal and payment processing failure. We have just lost access due to the license deactivating. As a result, the Admin portal tells us to contact support. However, the "Support Center"…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-08-05T22:58:05.04+00:00
ASL 0 Reputation points
edited a comment 2026-08-06T17:05:58.6+00:00
Hendrix 165 Reputation points Independent Advisor