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2 answers

Installing Teams Infinite Loop

Hi, When I am installing teams and trying to log into my business account on desktop it goes into a loop. It then crashes after about 10 second. Every time I try it I get the same result. I have uninstalled and reinstalled, with restarts, also…

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asked 2026-05-14T14:59:08.3133333+00:00
Cathal Moss 0 Reputation points
commented 2026-05-15T23:00:36.49+00:00
Chris Duong 8,740 Reputation points Microsoft External Staff Moderator
2 answers

How can I access Teams if I can't log into Outlook or Microsoft?

I have had Microsoft for many years - at work and home. I always used Outlook for my email. For some reason, Outlook suddenly disappeared. I have tried to re-sign with it but I keep running into issues. Please tell me how I can access Teams. I am…

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asked 2026-05-14T14:38:26.17+00:00
Sandra Heirwegh 0 Reputation points
commented 2026-05-15T22:22:50.9066667+00:00
Jay Tr 12,095 Reputation points Microsoft External Staff Moderator
2 answers

I am unable to access MS Teams - error

I receive the following error when I try to access teams. There are no permissions set to block this. Please advise.

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asked 2026-05-11T20:48:01.4066667+00:00
Mattison Zinner 0 Reputation points
commented 2026-05-14T22:57:29.9733333+00:00
Ruby-N 11,245 Reputation points Microsoft External Staff Moderator
1 answer

No puedo acceder a mi Authenticator

Hola buenas tardes, cambié de equipo de celular y no puedo acceder a mis archivos porque en mi Authenthicator no me aparecen notificaciones

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asked 2026-05-13T20:08:30.5966667+00:00
Cassandra Romero Rivalcoba 0 Reputation points
edited an answer 2026-05-13T21:14:11.03+00:00
Lia V 6,445 Reputation points Microsoft External Staff Moderator
3 answers

New Guest User Cannot Reset Password

We invited a guest user.  He accepted the invite and it takes him to https://myapplications.microsoft.com/ with no apps listed.  No Teams app.  When he attempts to add an account to his desktop Teams it prompts for a password.  His own domain P/W does…

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asked 2026-05-08T20:06:14.1133333+00:00
Peter Ivers 0 Reputation points
commented 2026-05-12T15:15:34.5033333+00:00
Alexis-NG 15,860 Reputation points Microsoft External Staff Moderator
2 answers

Error Code: 50089 Microsoft Teams can't use.

Error Code: 50089 Request Id: [Moderator note: personal info removed]  Correlation Id: [Moderator note: personal info removed]  Timestamp: 2026-05-08T00:43:54Z

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asked 2026-05-08T00:45:29.41+00:00
Imbasan Group 0 Reputation points
commented 2026-05-09T06:10:32.3866667+00:00
Darren-Ng 10,375 Reputation points Microsoft External Staff Moderator
2 answers

Cannot login to Microsoft Teams with Error Code: 399287

[Moderator note: personal info removed] @prolificqualitysdnbhd.onmicrosoft.com Unable to verify identify via SMS. All computers cannot use to login with message "sorry, we're having trouble verifying your account. Please try again." Error Code:…

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asked 2026-05-07T08:50:42.3466667+00:00
Imbasan Group 0 Reputation points
commented 2026-05-08T10:34:21.8666667+00:00
Helen Luu 835 Reputation points Independent Advisor
2 answers

New Essentials subscription, unable to log in

Purchased a new Teams Essentials account for a small business. Microsoft sent the subscription email stating the purchase was successful, and provided a sign-in email. The sign-in email is incorrect, and in fact, is not a valid email address at all. It…

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asked 2026-05-06T19:06:56.42+00:00
Debbie K 0 Reputation points
commented 2026-05-07T22:20:46.1133333+00:00
Ian-Ng 12,850 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Something went wrong. [7ita9] on MS Teams

Unable to login on MS Teams after a password reset on device as well as MSTeams. getting Error [7ita9] "Something went wrong. [7ita9]"

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asked 2026-04-30T11:59:09.6433333+00:00
Mishaal Aslam 20 Reputation points
commented 2026-05-05T12:50:51.82+00:00
Rin-L 19,335 Reputation points Microsoft External Staff Moderator
2 answers

I can’t access the organization on Microsoft Teams mobile.

Hello, I received an invitation from an organization that uses Microsoft Teams for work, and I accepted the invitation. I am currently able to log in and use Teams on desktop, but on mobile, no matter what I try, I cannot access it and this screen keeps…

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asked 2026-04-02T05:26:38.0666667+00:00
명준 김 0 Reputation points
edited the question 2026-05-04T08:48:59.3566667+00:00
Daniel-Vo 5,845 Reputation points Microsoft External Staff Moderator
2 answers

authenticated user is asked to authenticate to Teams when joining external org Teams. errors out.

I have a user who is attempting to join Teams calls provided by external organizations. user is authenticated to our Teams. user is prompted to join Teams when choosing external Teams meeting. attempts to follow prompts to sign in error out. User has no…

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asked 2026-04-28T15:40:28.9+00:00
Thomas Buczkowski (Cloud) 0 Reputation points
commented 2026-04-29T16:56:47.35+00:00
Vy Nguyen 10,825 Reputation points Microsoft External Staff Moderator
2 answers

How to recover access to Teams account associated with MS 365 Business Account

I recently lost access to my Teams account linked to my MS 365 Business account. I have repeatedly tried logging in, but I seem to be caught in a loop where I am told to enter a Verification Code from my Authenticator App, but the code is (NOW) never…

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asked 2026-04-28T21:12:13.6633333+00:00
NB 0 Reputation points
answered 2026-04-28T21:43:02.43+00:00
Lia V 6,445 Reputation points Microsoft External Staff Moderator
8 answers

Error: Something went wrong [58tm1]

We have some users that cannot sign in to the Teams desktop app. However, they can sign in to Teams online with no problem. This is the error that is coming up: These are the steps that I took to try to resolve the issue: STEP 1: UNINSTALL Close all…

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asked 2025-07-29T18:22:09.91+00:00
Christine Withers 5 Reputation points
edited an answer 2026-04-28T19:08:31.5166667+00:00
Nasratullah Kakar 0 Reputation points
2 answers

I cannot get Teams on my new 365 account

I recently purchased the Microsoft 365 email plus account for my new business which includes Teams but I cannot log onto Teams either from my macbook or my phone. The problem is not with my devices as i can log into other Teams accounts. Please can you…

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asked 2026-04-25T15:56:09.1733333+00:00
Sophie Holt-Wilson 0 Reputation points
commented 2026-04-27T19:40:38.6333333+00:00
Ryan-N 12,995 Reputation points Microsoft External Staff Moderator
2 answers

I want to stop my renewal

I have no log in details for this account and I've been desperately trying to stop this renewal but I can't, below is the email I got sent. Please can you cancel my account, I don't use it. Account information Renewal date: 24 May 2026 Billing profile:…

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asked 2026-04-24T13:54:35.4733333+00:00
Chloe 0 Reputation points
answered 2026-04-24T14:31:08.18+00:00
Henry-N 13,045 Reputation points Microsoft External Staff Moderator
2 answers

How to reset a microsoft online password

I have an account with microsoft business but have forgotten the password. I have used the microsoft authenticator for the 1st verification . The second verification is sending an email to the adress I cannot access or to call to call the office which is…

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asked 2026-04-22T01:08:44.8366667+00:00
Michael Caminer 0 Reputation points
answered 2026-04-22T03:45:39.1866667+00:00
kagiyama yutaka 2,590 Reputation points
3 answers

How Could i delete previous account logins from Teams

In Team when i click i am seeing previous accounts, which i would like to remove, Please could you suggest how to do. Tried different options like deleting browsers cache, appdata, checking registry but can not find any option to delete. It is important…

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asked 2025-07-25T10:08:05.6633333+00:00
Adirath Kura 0 Reputation points
commented 2026-04-21T18:10:14.4133333+00:00
Ljupcho A 0 Reputation points
2 answers One of the answers was accepted by the question author.

Cannot login to MS Teams as Guest user

I have my organization account (Microsoft Professional from GoDaddy) [e.g. ******@company.com] I have other organization accounts (Microsoft Professional from GoDaddy) [******@company.com] and these accounts have MS Teams license. ******@company.com…

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asked 2026-04-18T14:56:03.9433333+00:00
Vishnu Sharma 20 Reputation points
accepted 2026-04-20T01:55:47.5733333+00:00
Vishnu Sharma 20 Reputation points
2 answers

team user cannot login

Some team user will suddenly can not login, is there tool or powershelll command which can be check what happen? Or the account is not in right group? Thanks.

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asked 2026-04-08T14:13:02.11+00:00
Hsu Yao Chang 1 Reputation point
commented 2026-04-13T15:13:55.47+00:00
Hsu Yao Chang 1 Reputation point
2 answers

Teams Message: An unexpected error occurred. Tag: 7q6ca Code: -2147023838 at logon to Teams time

Hi MS, I've got strange problem with logging on to Teams: On standalone pc I can log to MS Teams web and MS Teams app without any problem; On joined to domain pc I can log to MS Teams web but cannot log onto MS Teams app, it is giving me the…

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asked 2026-04-03T00:46:42.43+00:00
Борис Скринник 0 Reputation points
edited an answer 2026-04-10T13:45:47.49+00:00
Alina Le 1,770 Reputation points Independent Advisor