Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
0 answers
Tenant has been de-authenticated unable to access any services
When any user attempts to log into our 365 services we receive the error AADSTS5000224 stating our tenant has been deauthenticated, and is no longer available. None of the global admin accounts are able to log in either, and we can't log into those…
Microsoft 365 and Office | Other
asked 2026-05-15T22:43:28.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 83%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDU%3C/text%3E%3C/svg%3E)
Devon Underwood
0
Reputation points
answered 2026-05-15T22:43:40.4266667+00:00
Q&A Assist
2 answers
How to cancel MS365 without email or phone access
I have a MS365 subscription to cancel, but no longer have the email or
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-15T21:51:06.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 44%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tetin
0
Reputation points
answered 2026-05-15T22:29:39.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
41,320
Reputation points
Independent Advisor
1 answer
installing a new program
I cannot install a program. I am a paid subscriber. I want to talk to a human agent
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-15T19:57:47.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 57.00000000000001%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jeffrey Morris
0
Reputation points
answered 2026-05-15T20:34:53.91+00:00
John Jefferson Doyon
69,295
Reputation points
Independent Advisor
3 answers
One of the answers was accepted by the question author.
Chat with a customer service agent
Where do I find a link to chat with a customer service agent
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-15T17:00:35.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 32%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kim Monaghan
0
Reputation points
commented 2026-05-15T19:55:13.76+00:00
Kim Monaghan
0
Reputation points
1 answer
detached alias
URGENT: Lost Hotmail account – possible orphaned alias I need help from a Microsoft moderator or escalation team. My email: ******@hotmail.com Problem: - I cannot sign into this account (it says account does not exist) - I cannot add it to any other…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-15T19:32:22.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 20%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JACQUIE MARTIN
0
Reputation points
answered 2026-05-15T19:35:40.21+00:00
JACQUIE MARTIN
0
Reputation points
1 answer
Microoffice Office Previous Chat with Support
i have been on line wiht a customer rep for an hour and we got disconnected
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-15T19:19:02.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
T Barclay
0
Reputation points
answered 2026-05-15T19:19:11.58+00:00
Q&A Assist
2 answers
Why do I have to resubscribe when I already have an account that I am currently paying to Redmond, Washington?
I am currently paying on my Microsoft account. My last payment was 4/27/2026. Why must I resubscribe to an account that is already opened and current?
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-15T15:26:43.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 82%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jo Patterson
0
Reputation points
answered 2026-05-15T16:00:58.4066667+00:00
DaveM121
876.6K
Reputation points
Independent Advisor
2 answers
cant complete setting up a free account, getting stuck
trying to setup a free account but getting stuck at the "lets confirm your a human screen"
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-15T13:20:33.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 25%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Brian Modglin
0
Reputation points
answered 2026-05-15T15:39:11.4766667+00:00
Gunasekar N
67,470
Reputation points
Independent Advisor
2 answers
Microsoft Office on Linux
When is Microsoft planning on realeasing a native Microsoft 365 for Linux?
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-15T12:30:03.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 52%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kevin Martinez Aguilar
0
Reputation points
commented 2026-05-15T13:55:47.2933333+00:00
Kevin Martinez Aguilar
0
Reputation points
1 answer
cambiar color y grosor borde en formato de imagen por defecto
Necesito cambiar color y grosor borde en formato de imagen por defecto, para que siempre sea del color institucional. asume color azul y grosor 0,75 y yo quiero color naranjo y grosor 1,0
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-13T21:07:30.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 70%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Gustavo Adolfo Villablanca Villaseca
0
Reputation points
commented 2026-05-15T13:35:12.6233333+00:00
Gustavo Adolfo Villablanca Villaseca
0
Reputation points
2 answers
How to add my phone number to account
In all of the account settings I can not find any way to add my phone number to my account. Even if I open the page to edit my info, there is an option to change my email address but no way to add a phone number.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-15T10:57:57.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 74%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Derek D
0
Reputation points
answered 2026-05-15T11:47:51.2633333+00:00
Gunasekar N
67,470
Reputation points
Independent Advisor
2 answers
Family member unable to join 365
I have been trying since yesterday to add my husband as a family member to 365 but despite many attempts he has not been given access to it. We tried community support but it has not worked either. Can you help us please #365 #family member
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-15T09:28:46.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 51%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Maria Abbott
0
Reputation points
answered 2026-05-15T09:59:01.68+00:00
Stefan Blom
340.3K
Reputation points MVP
Volunteer Moderator
1 answer
microsoft office ran into an error that's preventing from working properly.
microsoft office ran into an error that's preventing from working properly.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-15T08:27:25.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 59%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Mark Errol E. Cutaran
0
Reputation points
answered 2026-05-15T09:02:20.56+00:00
DaveM121
876.6K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Unable to connect to the licensing helper
I have transferred my data from one laptop to another new one and microsoft will not now work. I cannot save any data. I can sign in but I am getting the message 'Unable to connect to the licensing helper'
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-14T11:31:24.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 49%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sally Lane
0
Reputation points
commented 2026-05-15T06:17:07.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXD%3C/text%3E%3C/svg%3E)
Xavier-D
8,410
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft Designer: download produces empty image files
I'm using Microsoft Designer and modifying an existing project to duplicate the existing page to create multiple alternative versions. When I click 'Download', if I choose any image format other than PDF, I get an empty picture, 872 bytes, all black or…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-14T14:54:12.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFG%3C/text%3E%3C/svg%3E)
Federico Garcea
0
Reputation points
answered 2026-05-15T04:44:49.5833333+00:00
Xavier-D
8,410
Reputation points Microsoft External Staff
Moderator
1 answer
chat support,
I was in a chat and the chat went away!!! We where so close to resolving issue I got emailed this case number [Moderator note: PII removed]), how to get back to this chat? Thanks [Moderator note: PII removed])
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-08T15:32:26.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 7.000000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESZ%3C/text%3E%3C/svg%3E)
sandra zakrzewski
0
Reputation points
edited an answer 2026-05-15T04:30:58.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
7,735
Reputation points Microsoft External Staff
Moderator
1 answer
Error 2100 - 'A legal entity matching the request payload already exists' blocks Microsoft AI Cloud Partner Program / CSP Indirect Reseller enrollment
Hi team, I am trying to enroll my organization in the Microsoft AI Cloud Partner Program (MAICPP) and the Cloud Solution Provider (CSP) Indirect Reseller program through Partner Center. The enrollment form fails with this error every…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-10T00:28:47.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 54%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Shubham Rishi
0
Reputation points
commented 2026-05-15T01:24:59.38+00:00
Shubham Rishi
0
Reputation points
1 answer
cursor disappeared on touchpad
My cursor has disappeared It is difficult to fix. I've tried various ways but it doesn't reappear
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2025-09-23T23:28:21.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 72%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Marie CAMPAIOLO
0
Reputation points
edited a comment 2026-05-15T00:07:27.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 2%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Sam Greenie
0
Reputation points
2 answers
delete MS account linked to expired email
on my computer having issues installing/uninstalling software as Microsoft account is linked to old email; WAS able to add new email & Would like to Delete Extinct email.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-14T22:42:06.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 77%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOR%3C/text%3E%3C/svg%3E)
Olivia Reese
0
Reputation points
answered 2026-05-14T23:17:50.24+00:00
EmilyS726
230.5K
Reputation points
Independent Advisor
1 answer
i entered a subscription for microsoft on 9/1/2025; You cancelled me on 4/23/2026 (approx) telling me my subscription expired
i entered a subscription for microsoft on 9/1/2025; You cancelled me on 4/23/2026 (approx) telling me my subscription expired.. I should have a few more months left on my subscription! September 1, 2025 | Order number [Moderator note: PII removed] Could…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,126 questions
asked 2026-05-14T15:42:26.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 17%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Dk Kirsch
0
Reputation points
edited the question 2026-05-14T22:00:21.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 56.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Katerina-N
9,080
Reputation points Microsoft External Staff
Moderator