Can't login to outlook.ie email

Question

Can't login to outlook.ie email

Eoin Ryan 0

Hi, my son can't login in to his outlook.ie email address. Microsoft sends code to phone number and when entered to login to his email address, we get the message from Microsoft Something went wrong. Please try again.

This happens each time. His email address is registered as family in my account, and Microsoft email address checker says there are no issues with his email address but Microsoft won't allow him to login, even though the phone number is correct and code sent to phone is entered correctly.

Can someone please help with this issue?

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2 answers

Your answer

Answer 1

Gunasekar N 74,195 Independent Advisor

Hello, and thank you for reaching out to Microsoft Q&A.

Is he experiencing the same issue when signing in on a different device or web browser?

Please try this:

Open an incognito/private browsing tab in your current browser, then sign in with his account at https://account.microsoft.com/ and request the verification code.
See whether he can sign in successfully.

If he gets the same error in a private browsing tab, avoid making repeated sign-in attempts. Wait 24 hours and try again, as this may reset any temporary lock.

Alternatively, try resetting his Microsoft account password once and then see whether he can sign in.

If he is still having issues signing in, let me know, and we can try the account recovery options next.

Eoin Ryan 0 Reputation points

2026-08-07T15:41:49.0333333+00:00

We have tried to log in on multiple devices over the last 2 weeks. The login method setup is to send a code to phone number. We have received and entered the code but received the same error on each occassion Microsoft Something went wrong. Please try again. For today, because we attempted to login multiple times it is now temporarily locked, in the incognito mode. He doesn't know his password, so he has no other way to sign in. The reason he needs access to the account is that he is setting up a new Xbox and wants to migrate his gamertag from the old Xbox.
Gunasekar N 74,195 Reputation points Independent Advisor

2026-08-07T17:41:53.7+00:00

Hi, thanks for your reply here.

I'm sorry you're experiencing this problem for weeks. I understand how important recovering your account is to you.

In this situation, you can use the Account Recovery Form here to recover the account.

Important: The account recovery form can only be used if two-step verification isn't turned on.

Link to account recovery form: https://account.live.com/acsr

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

Answer 2

Stop repeated sign-in attempts for now. Repeated verification requests can trigger a temporary block and prevent codes or sign-in from working.
Try another verification method if one is available on the account. Temporary blocks can be tied to one method, so if SMS is failing after the code is entered, use an alternate email or another sign-in method connected to the account.
Try a different network. Switch between Wi‑Fi and mobile data, or use another Wi‑Fi network. Microsoft notes that sign-in blocks can sometimes be related to unusual activity or traffic from a location.
Wait before trying again. A temporary block can clear on its own. Wait at least 24 hours before retrying, and if it still fails, wait longer if possible, up to 1 week.
If the security info shown during sign-in does not look familiar, first confirm the address is being entered exactly right, including the correct domain such as .ie, .com, or .co.uk. If the address is correct and the security info still does not match, use account recovery.
If access to the listed sign-in methods is no longer available, select I don't have any of these during sign-in and follow the prompts to recover or update security info.
Use Microsoft’s sign-in helper tool. It can identify many Microsoft account sign-in problems and guide to the available recovery path: Sign-in helper
If the account still cannot be accessed, contact Microsoft Support. Support agents cannot send verification codes or change account details, but they can route the case to the best available support option: Contact Microsoft Support

If the password itself may no longer be working, use Recover your account and complete the recovery flow:

Enter the email address, phone number, or Skype name used to sign in.
Choose where to receive the security code.
Enter the code.
Set a new password if prompted.