Laptop win 11 won’t accept PIN when trying to install app even after changing PIN

Welcome Raymond,

I understand how frustrating it can be when Windows 11 accepts your PIN at the sign-in screen, but does not accept the same PIN when prompted to install apps or authorize administrative actions. 

Before proceeding, I would like to narrow down the issue:    

• Is the PIN prompt appearing when installing apps from the Microsoft Store, or when installing desktop applications downloaded from the web? 
• Are you signed in with a Microsoft account or a local account on this PC? 

In the meantime, you can try these steps below to troubleshoot the issue:  

Option 1: Use your account password instead of the PIN 

• When the credential prompt appears, select More choices 
• Choose Password and enter your account password 

Option 2: Remove and re-add Windows Hello PIN. 

• Open Settings > Accounts > Sign-in options 
• Select PIN (Windows Hello) 
• Remove the PIN, restart the PC, and create a new PIN 

Option 3: Reset the Microsoft Store cache 

• Press Windows + R 
• Type wsreset.exe and press Enter 
• Wait for the Store to reopen automatically 

Option 4: Repair system files.  

• Open Command Prompt as Administrator 
• Run:  
  • sfc /scannow 
  • DISM /Online /Cleanup-Image /RestoreHealth 

I hope the steps above help you deal with your issue. 

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