Cant change privacy settings to "All" as they are stuck on "Friends Only".

Josh G 0 Reputation points
2026-08-04T20:48:33.66+00:00

My account is age verified. I am not in a family account yet whenever I try to change my communication settings for Xbox to Allow All and then save, after refreshing the page, the setting is put back to friends only. After looking elsewhere, I think maybe my account is still being seen as a child account despite being verified, how can I fix this or is my issue being caused by something else?

Windows for home | Windows 11 | Security and privacy
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  1. Hendrix-V 17,185 Reputation points Microsoft External Staff Moderator
    2026-08-05T04:46:37.1233333+00:00

    Hi Josh G,

    If your Xbox privacy settings keep reverting from"Allow All" to"Friends Only" even after age verification, it may indicate that the account status or privacy configuration has not fully updated across Xbox services.

    You can try the following quick checks:

    1. Sign out of your Microsoft/Xbox account on all devices and browsers, then sign back in and try changing the setting again.
    2. Verify your account status at Microsoft Family Safety and confirm it is recognized with the correct age information.
    3. Try making the change from a different browser or an InPrivate/Incognito window to rule out cached settings.
    4. If the setting continues to revert, contact Xbox Support so they can review the account configuration and any restrictions that may be affecting the privacy setting.

    I hope this helps point you in the right direction. If you notice any other account restrictions or receive specific error messages, feel free to share them and the community may be able to suggest additional troubleshooting steps.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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