Can't get into help chat

Please note that this is a user-to-user community. As moderators, I have limited access to internal development details. My role is to direct users to the appropriate support channels and resources. While I cannot provide backend analysis, I will do my best to assist you within my responsibilities.   

Hi Michael Lewis

Please try the steps below if your account is personal:

• Visit Contact - Microsoft Support  (Only chat support is available for personal account)
• Type a brief description of your issue in the search box   
• Scroll down to the bottom > select Sign in to contact support   
• Log in to your personal Microsoft account.    
• Under Products & Services, select "Other Products"; Under Categories, select a suitable Category.  
• Click "Chat with a support agent in your web browser" (during business hours)

I hope this helps. Thank you for understanding!