Bitlocker Key Page Not Load

Question

Bitlocker Key Page Not Load

Ashish Kashyap 25

My Device bitlocker key page note open .. i try many but not open bitlocker key page ... My Windows laptop is asking for recovery but the BitLocker page is not opening.

Srikanth Chavithina 265 Reputation points Microsoft External Staff Moderator

2026-07-30T01:15:18.6233333+00:00

Hi @Ashish Kashyap
I hope you had a chance to review the information shared earlier and found it helpful.

If you still have any questions or need further clarification, please let us know in the comments so we can assist you further. We look forward to hearing from you.
R McCoy 0 Reputation points

2026-07-30T10:21:13.16+00:00

have performed all the above steps and the page will not load. I also can't submit a support ticket as there seems to be no option to submit one any where on the support site. How can one get a Microsoft technician to look into the account to find out why page will not load.
jasper 🐾 50 Reputation points

2026-07-30T14:09:32.7866667+00:00

I’m having the exact same issue, and I can’t even get in contact with a real person for help. It just tells me to use the link to reset it, but every time I open the link, it’s just a blank white screen. I’ve tried it myself, had my brother try it, and even had an online friend test it on their device—and every single time it just white screens. I’m beyond frustrated. I can’t use my computer, and I can’t get any actual support to fix the problem.
Seddin 5 Reputation points

2026-08-02T13:30:14.05+00:00

Same exact issue as above...tried multiple devices....tried opening in incognito browser .....just get a white screen. Microsoft-this is CLEARLY a larger issue than one person...what is the solution!
March 0 Reputation points

2026-08-02T17:29:37.0266667+00:00

I'm having the same problem. Tried everything suggested I could find online. Multiple devices, multiple browsers (firefox, edge, and chrome), private browsing tab, clearing browser history, waiting a day to retry, even from different wifi networks and locations. I am suspecting this is an issue on Microsoft's end and I need to know if anyone is capable of accessing this page right now and if not to know that something is being done to fix it. If it is a problem from my end I need actual support on this. I have deadlines I need to meet and I need access to my computer and work.

2 answers

Your answer

Srikanth Chavithina 265 Reputation points Microsoft External Staff Moderator

2026-07-30T01:15:18.6233333+00:00

Hi @Ashish Kashyap
I hope you had a chance to review the information shared earlier and found it helpful.

If you still have any questions or need further clarification, please let us know in the comments so we can assist you further. We look forward to hearing from you.
R McCoy 0 Reputation points

2026-07-30T10:21:13.16+00:00

have performed all the above steps and the page will not load. I also can't submit a support ticket as there seems to be no option to submit one any where on the support site. How can one get a Microsoft technician to look into the account to find out why page will not load.
jasper 🐾 50 Reputation points

2026-07-30T14:09:32.7866667+00:00

I’m having the exact same issue, and I can’t even get in contact with a real person for help. It just tells me to use the link to reset it, but every time I open the link, it’s just a blank white screen. I’ve tried it myself, had my brother try it, and even had an online friend test it on their device—and every single time it just white screens. I’m beyond frustrated. I can’t use my computer, and I can’t get any actual support to fix the problem.
Seddin 5 Reputation points

2026-08-02T13:30:14.05+00:00

Same exact issue as above...tried multiple devices....tried opening in incognito browser .....just get a white screen. Microsoft-this is CLEARLY a larger issue than one person...what is the solution!
March 0 Reputation points

2026-08-02T17:29:37.0266667+00:00

I'm having the same problem. Tried everything suggested I could find online. Multiple devices, multiple browsers (firefox, edge, and chrome), private browsing tab, clearing browser history, waiting a day to retry, even from different wifi networks and locations. I am suspecting this is an issue on Microsoft's end and I need to know if anyone is capable of accessing this page right now and if not to know that something is being done to fix it. If it is a problem from my end I need actual support on this. I have deadlines I need to meet and I need access to my computer and work.

Answer 1

EmilyS_726 24,370 Volunteer Moderator

Hello,

This issue is server-side related, and it is temporary and intermittent.

Because this is community forum, I suggest that you put this in the feedback hub using the "report a bug." When you fill that out, you will have the option to check the box for "prioritize this as a high severity" at step 4. You also have the option to include a screenshot or do a screen recording. This data will reach the product team, and they use data like that to gather information and discover outages and issues.

A potential workaround is, sign into your account https://account.live.com, then click on "change password" on the upper right. Make sure you replace it with a stronger/longer password. Then try to access the bitlocker page again. This seems to work for some users.

Monchis Ortiz 0 Reputation points

2026-08-03T15:32:12.3166667+00:00

Do you know how long its probably gonna take to fix the bug i dont want to redownload windows pls tell me
EmilyS_726 24,370 Reputation points Volunteer Moderator

2026-08-03T15:39:17.17+00:00

No one here knows when it will be fixed. Sorry.

Have you tried the workaround posted above?
Monchis Ortiz 0 Reputation points

2026-08-03T15:56:33.6166667+00:00

Yeah I’ve tried calling my friend and asking him to see if he could log in with his pc but it wouldn’t work I’ve tried using another phone and different wifi and it wont work I tried using Chrome Google and Edge and it just wont load i really don't know what to do.
EmilyS_726 24,370 Reputation points Volunteer Moderator

2026-08-03T16:05:48.0266667+00:00

I know the page won't load.. I am asking specifically if you tried the workaround I wrote, and I will share again.

A potential workaround is, sign into your account https://account.live.com, then click on "change password" on the upper right. Make sure you replace it with a stronger/longer password. Then try to access the bitlocker page again. This seems to work for some users.
Monchis Ortiz 0 Reputation points

2026-08-03T16:10:06.4066667+00:00

Okay thank please tell us if anything updates about the page
Monchis Ortiz 0 Reputation points

2026-08-03T23:16:51.92+00:00

Was anyone able to fix this bug I really need to bypass it im getting really tired of it and microsoft seems to not do nothing about it,
Chris W 0 Reputation points

2026-08-04T12:40:51.8366667+00:00

After trying constantly for 7 days and having this same issue.

This work around worked for me.

https://learn.microsoft.com/en-us/answers/questions/5961406/bitlocker-recovery-key-page-enters-an-infinite-red

I may have found a workaround. It worked for me just now.

Go to edge in private browsing.

Then login into the Microsoft accounts page.

Go to security and try to reset your password.

Once successful, go to devices and press the manage bitlocker option

It should open right to the bitlocker keys or at least it did for me. Let me know how it turns out for you guys :)

Hope this helps everyone

Answer 2

Hi @Ashish Kashyap
If your laptop is asking for a BitLocker recovery key and the recovery key page is not opening, please try using another device (phone or another PC) and sign in with the same Microsoft account used on the locked device.

You can access your recovery key here:

BitLocker Recovery Key Portal

If the page does not open:

Try a different browser.
Open the page in InPrivate/Incognito mode.
Clear your browser cache and cookies.
Make sure you are signing in with the correct Microsoft account.

Please let us know if you see any error message when opening the recovery key page.