microsoft keeps sending emails to a dead email account i'm deleting

Question

microsoft keeps sending emails to a dead email account i'm deleting

Last Seeker 0

I called the "lack of support phone number" and it keeps being unable to forward anything to a human, which defeats the entire point of a phone number and i'll be forwarding this issue onto relevant parties to try push businesses to have humans.

So, my email that i haven't used and is being deleted is still registered with microsoft systems yet it isn't an account at all and for some reason bing rewards and ms infomails won't allow me to remove it in any way shape or form. While i don't want MS to send email to something that is shutting down with legal names and other possible information that could be used by the next person to make an account on that email.

0 comments

2 answers

Your answer

Answer 1

if anyone else needs this answer

search something like support on the main ms site top right
get to a screen with the LARGE blue bar at the top - i used the contact us search answer
The large blue bar is the important screen
hit show expanded list of products
click get help and support
when you see the we're here to help screen
type anything into that bar
the blue button at the bottom that says contact support will get you into a live chat with a human

This is 7 steps too many for live chat, xbox site has unknown steps and now i need to try with them.
I should be able to go to support / bottom right to live chat with an agent.
2 steps, perfect UX, fast response, let me wait 30 mins on a queue, it's better than this headache.

Also contact your local authority / consumer helper government agency to help force MS to fix this to a faster / better solution for customers, the phone line is useless.

Answer 2

Carl-L 19,250 Microsoft External Staff Moderator

Hello Last Seeker,

Welcome to Microsoft Q&A forum.

As I understand, you're worry that the email when it gets recycled will send promotion email regarding your personal information to the new owner. I fully understand that concern, before we proceed further, may I know what is preventing you from unsubscribing from it? If you can still access to the account, you can click on the Unsubscribe button on the bottom of the emails to remove your accounts from it.

I'm waiting for your reply.

Last Seeker 0 Reputation points

2026-07-19T03:38:41.3366667+00:00

there is no account associated with the email, it was removed / changed but the system keeps sending emails.
Last Seeker 0 Reputation points

2026-07-19T03:39:18.33+00:00

there is no account associated with the email, it was removed / changed but the system keeps sending emails.
Carl-L 19,250 Reputation points Microsoft External Staff Moderator

2026-07-21T12:45:42.4833333+00:00

Hello Last Seeker,

Thanks for the information.

Usually, the email will also come with the unsubscribe button under it, can you please try to find it and unsubscribe from there?
Last Seeker 0 Reputation points

2026-07-21T14:06:34.71+00:00

that's the odd part, while it's been seen as illegal to not have such in some countries, these emails do not have those options at all.
Last Seeker 0 Reputation points

2026-07-21T14:08:41.84+00:00

i should add that this is the infomails.microsoft email about windows 10 extended security updates.
Carl-L 19,250 Reputation points Microsoft External Staff Moderator

2026-07-22T13:19:03.84+00:00
Hello Last Seeker,

Thanks for replying.

Since this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. I'd suggest you to try contacting Microsoft Support in this case.

Type Live chat in the search box.

Now click Get help, and Select Contact Support or Sign in to contact support below.

Go to the Products and services tab, and choose Other products

On the Category tab, choose Billing and Account Profile questions

Go to Confirm.

You can now choose the option of Chat with a support agent on your web browser.

Thank you for your understanding.
Last Seeker 0 Reputation points

2026-07-22T14:29:31.7633333+00:00

weirdly i have done this probably 20 times in no way shape or form have i nearly ever found a chat with a support agent, this option / pathway seems to have been removed entirely. This needs to be simpler, clicking live chat in the 1 in 10 chances it shows up takes me to a store page site
Last Seeker 0 Reputation points

2026-07-22T14:33:29.8333333+00:00

I'm just going to report microsoft to the ACCC and get this matter solved, hopefully for good with asking enough people to push this matter to accc so support phone numbers / live chat options are the first line not the last hard to find thing.