microsoft outlook keeps crashing

Dear @Aeyliya,

I hope you’re having a good day.

Thank you for posting your question.

I'm sorry to hear that Outlook is crashing whenever you try to open it.

To better understand the issue, could you please share the following information?

• Your macOS version
• Your Outlook version (Outlook > About Outlook)
• Whether Outlook crashes immediately upon launch or after the Outlook window appears
• Whether the issue started after a recent Outlook or macOS update
• Any error message, crash dialog, or screenshot that appears before Outlook closes
• Whether you're able to access the same mailbox successfully through Outlook on the web

While waiting, you may want to try these checks:

1. Verify that both macOS and Microsoft Outlook are fully up to date.
2. Confirm whether the issue occurs with only this mailbox or affects Outlook in general.
3. Test access to the mailbox through Outlook on the web to determine whether the issue is limited to the Outlook desktop client.
4. If a crash report or Microsoft Error Reporting window appears, please capture a screenshot and share it here, as it can provide important clues about the underlying cause.

Once you provide the details above, I'll be in a much better position to determine the next appropriate troubleshooting steps.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

Looking forward to hearing back from you with any updates or additional details. 

Warm regards, 

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