How do I talk with a human?

Welcome Glenn Beal,

I understand how frustrating it can be when you are concerned that your MSN email account may have been compromised and is allegedly being used by unauthorized individuals to request services to your home. 

Please note that this is a user-to-user forum, so we here cannot access accounts, verify ownership, restore an account, or review private screenshots. Also, please do not post screenshots that show email addresses, recovery codes, order numbers, Xbox details, or any other personal information. 

For this situation, please use the official recovery paths below: 

1, Start with the Microsoft account Sign-in Helper. Enter the email address, phone number, or Skype name you normally used for the account. If the email was changed, still try the original sign-in information first and follow the options shown. 

2, If you still cannot sign in, complete the Microsoft account recovery form 

3, If you would like to speak with a Microsoft support agent directly, you can try contacting Microsoft Support through live chat by following these steps: 

• Visit the Microsoft Support contact page: Contact - Microsoft Support     
• In the search bar provided on the page, type "Account Recovery" and press Enter.     
• Click on the "Get Help" button that appears.     
• Scroll down the page until you see and click on the "Contact Support" option.     
• When prompted to select your product or service, choose "Other Products".     
• For the category, choose "Manage Account Security".     
• Look for and click on "Chat with a support agent in your web browser".     
• When prompted, provide a valid contact email where Microsoft can reach you regarding your case.     
• Explain your situation clearly: Be concise but provide all the relevant details.       

I hope this helps point you to the correct recovery path.