Replying to or forwarding Outlook for Mac

Question

Replying to or forwarding Outlook for Mac

Den 5

Replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac, any suggestions?

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Answer recommended by moderator

Dora-T 15,980 Microsoft External Staff Moderator

Hi @Den and @Barbara G

Microsoft has rolled out version 16.110.1 on Current Channel. Please update your device to this version to fix the issue.

User's image

Thanks to everyone for being patience.

Hi Den

Thank you for reaching out to the Microsoft Q&A Forum.

Could you please confirm which Outlook for Mac version you are currently using?

If you are using version 16.110, this appears to match a known issue that Microsoft has confirmed in Legacy Outlook for Mac. Specifically, the issue affects the inclusion of the original message content when replying to or forwarding emails. The product team is currently investigating this behavior, and a fix will be released once it becomes available.

For the latest updates, please refer to the following article, which will be updated as new information becomes available: Replying to or forwarding an email does not include the original message in the email body in legac…

As a workaround, you may want to consider downgrading to an earlier version of Outlook, if your environment allows it. Alternatively, you may temporarily switch to New Outlook until a fix is released.

If you would like to roll back to an earlier version of Outlook as a workaround, please try the following steps:

+Open any Office app > Help > Check for Updates > clear the checkbox for “Automatically keep Microsoft Apps up to date.”

+Quit all Office apps.

+Go to Applications > choose Microsoft Outlook > Move to Trash.

+Install the 16.109.3 package from this link: Update history for Office for Mac - Office release notes | Microsoft Learn

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Thank you for your patience and understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Dora-T 15,980 Reputation points Microsoft External Staff Moderator

2026-06-22T01:40:14.98+00:00

Hi Den

May I know if you have got any chance to check my answer? If you need further assistance, please feel free to let me know. Thank you!
Barbara G 0 Reputation points

2026-06-23T01:16:01.16+00:00

Downgrading to 16.109 would mean uninstalling and deleting outlook and reinstalling that version essentially losing everything I think. I hope they can come out with a fix to this issue asap.
Dora-T 15,980 Reputation points Microsoft External Staff Moderator

2026-06-23T01:27:19.04+00:00

Hi Barbara G

Thank you for sharing your feedback.

I understand your concern. In the meantime, please keep an eye on the article referenced above, as Microsoft typically updates it when there is new information or a fix available.

Thank you again for your patience and understanding.
Den 5 Reputation points

2026-06-23T08:17:46.6766667+00:00

Hi Dora-T

Thank you for the help, i'm on Version 16.110, i have tried every possible solution with no luck.

Unfortunately deleting outlook and reinstalling isn't a option for me so Copy and Past has become my friend (extremely frustrating) but i have no option. I really hope they can send out a patch for this!
Dora-T 15,980 Reputation points Microsoft External Staff Moderator

2026-06-24T00:49:23.35+00:00

Hi @Den and @Barbara G

If reverting to an earlier version or switching to New Outlook is not suitable for your environment, as Hornblower409 mentioned, you can try updating to Outlook for Mac version 16.110.1 in Current Channel (Preview). Another user has reported that updating to this version resolved the issue on their side. This is a positive sign that an official fix will be rolled out in the near future.

Best regards,
Barbara G 0 Reputation points

2026-06-24T01:30:39.8133333+00:00

Dora!! Thank you!!!! THAT WORKED!!! :D
Den 5 Reputation points

2026-06-24T07:29:38.1133333+00:00

THANK YOU! it has worked.
Dora-T 15,980 Reputation points Microsoft External Staff Moderator

2026-06-25T05:07:04.71+00:00

Hi @Den and @Barbara G Thank you for taking the time to confirm that updating to version 16.110.1 resolved the issue.

2 additional answers

Your answer

Dora-T 15,980 Reputation points Microsoft External Staff Moderator

2026-06-22T01:40:14.98+00:00

Hi Den

May I know if you have got any chance to check my answer? If you need further assistance, please feel free to let me know. Thank you!
Barbara G 0 Reputation points

2026-06-23T01:16:01.16+00:00

Downgrading to 16.109 would mean uninstalling and deleting outlook and reinstalling that version essentially losing everything I think. I hope they can come out with a fix to this issue asap.
Dora-T 15,980 Reputation points Microsoft External Staff Moderator

2026-06-23T01:27:19.04+00:00

Hi Barbara G

Thank you for sharing your feedback.

I understand your concern. In the meantime, please keep an eye on the article referenced above, as Microsoft typically updates it when there is new information or a fix available.

Thank you again for your patience and understanding.
Den 5 Reputation points

2026-06-23T08:17:46.6766667+00:00

Hi Dora-T

Thank you for the help, i'm on Version 16.110, i have tried every possible solution with no luck.

Unfortunately deleting outlook and reinstalling isn't a option for me so Copy and Past has become my friend (extremely frustrating) but i have no option. I really hope they can send out a patch for this!
Dora-T 15,980 Reputation points Microsoft External Staff Moderator

2026-06-24T00:49:23.35+00:00

Hi @Den and @Barbara G

If reverting to an earlier version or switching to New Outlook is not suitable for your environment, as Hornblower409 mentioned, you can try updating to Outlook for Mac version 16.110.1 in Current Channel (Preview). Another user has reported that updating to this version resolved the issue on their side. This is a positive sign that an official fix will be rolled out in the near future.

Best regards,
Barbara G 0 Reputation points

2026-06-24T01:30:39.8133333+00:00

Dora!! Thank you!!!! THAT WORKED!!! :D
Den 5 Reputation points

2026-06-24T07:29:38.1133333+00:00

THANK YOU! it has worked.
Dora-T 15,980 Reputation points Microsoft External Staff Moderator

2026-06-25T05:07:04.71+00:00

Hi @Den and @Barbara G Thank you for taking the time to confirm that updating to version 16.110.1 resolved the issue.

Answer 1

Hornblower409 11,955

There is now another possible workaround instead of doing a Rollback to 16.109.

Upgrade to 16.110.1 Current Channel (Preview) - See the Answer by "Jayden-P Jun 23, 2026" in
https://learn.microsoft.com/en-us/answers/questions/5923453/outlook-for-mac-bug-original-message-not-included?orderby=newest

0 comments

Answer 2

In legacy Outlook for Mac, replies and forwards should include the original message text by default. If they do not, check and adjust the reply/forward settings (this is controlled on the account, not per-message):

In Outlook (desktop, classic/legacy), open the File menu.
Select Options.
Select Mail.
Under Replies and forwards, configure:
- For When replying to a message and When forwarding a message, choose one of:
  - Include original message text (default)
  - Include and indent original message
  - Prefix each line of the original message
  - Attach original message
- Do not select Do not include original message (note this option is only available for replies, not forwards).
Select OK to save.

After this, new replies and forwards should again contain the original message (either inline, indented, prefixed, or as an attachment, depending on the option chosen).

If the behavior persists even with these settings correctly configured, test in another Outlook client (for example, Outlook on the web) to confirm whether the issue is specific to the legacy Mac client, and consider resetting/recreating the Outlook profile.

References: