Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi,
Since the microphone was working before, this issue is usually related to microphone permissions, audio drivers, or the input device being disabled in Windows settings.
What is the exact model of your device?
In the search bar, type MSINFO32 and hit Enter.
Please share a screenshot of that window.
I first suggest following the AI suggested solutions above. If the issue still persists, please continue with the steps below:
1. Restart the Windows Audio services:
Press Windows + R, type services.msc, then restart the following services:
Windows Audio and Windows Audio Endpoint Builder
After restarting the services, restart your computer to apply the changes.
2. Reinstall the audio driver:
Open Device Manager > Audio inputs and outputs and Sound, video and game controllers.
Right click the microphone or audio device, then select Uninstall device.
Restart the computer to allow Windows to reinstall the driver automatically.
3. Install the latest audio driver:
Go to your computer manufacturer’s support website, download the latest audio driver for your specific model, then install it and restart your computer.