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I bought the wrong version of a game.

Jason Rush 0 Reputation points
2026-05-15T10:57:25.6433333+00:00

I purchased the wrong version of Dome Keeper: The Lost Keepers, order 3797976471. I need the Steam version. I bought it on xbox.com. The order details are here, I hope you can read them: https://account.microsoft.com/billing/orders/details?ref=cart&orderId=585b8b96-ee42-4c52-b8be-be008ba6d2d4

MICROSOFT ORDER NUMBER May 15, 2026 | 3797976471, Total was $5.95. I used PayPal. Paypal transaction ID 7YG68822L9458873K. PayPal invoice ID Z73ZQIBAIRI1. my email is ******@gmail.com.

Windows for home | Other | Gaming
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  1. Q&A Assist
    2026-05-15T10:57:37.1+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The purchase was made through the Microsoft Store/Xbox, so only Microsoft Support can review the order, confirm eligibility, and process a refund or help correct the purchase.

    To proceed:

    1. Check the order and invoice
      1. Go to the order history page: account.microsoft.com/billing and sign in with the same Microsoft account used for the purchase.
      2. Locate order 3797976471 using the date and amount ($5.95).
      3. Open Order details to confirm the product and platform.
      4. If needed, use Print on the Order details page (or the browser’s print function) to save a copy of the invoice for reference.
    2. Request a refund / get support
      1. Use the Microsoft Support contact options described in the references below to reach billing support.
      2. Provide:
        • Microsoft order number (3797976471)
        • Date and amount
        • That the game was purchased on Xbox/Microsoft Store but the Steam version is needed
      3. Ask support to:
        • Review whether the order is eligible for a refund, and
        • Advise on next steps so the correct version can be purchased.

    Only official support agents can access account data, verify the PayPal transaction, and issue any refund or adjustment.


    References:

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