The purchase was made through the Microsoft Store/Xbox, so only Microsoft Support can review the order, confirm eligibility, and process a refund or help correct the purchase.
To proceed:
- Check the order and invoice
- Go to the order history page: account.microsoft.com/billing and sign in with the same Microsoft account used for the purchase.
- Locate order 3797976471 using the date and amount ($5.95).
- Open Order details to confirm the product and platform.
- If needed, use Print on the Order details page (or the browser’s print function) to save a copy of the invoice for reference.
- Request a refund / get support
- Use the Microsoft Support contact options described in the references below to reach billing support.
- Provide:
- Microsoft order number (3797976471)
- Date and amount
- That the game was purchased on Xbox/Microsoft Store but the Steam version is needed
- Ask support to:
- Review whether the order is eligible for a refund, and
- Advise on next steps so the correct version can be purchased.
Only official support agents can access account data, verify the PayPal transaction, and issue any refund or adjustment.
References: