New outlook not showing my full details of my contacts that i imported from windows live..

Hi Diane Haberly,

I understand how frustrating this is after exporting your contacts from Windows Live and then seeing incomplete details in new Outlook on desktop.

The Q&A Assist reply is generally correct about checking the CSV file first. If you have had a chance to try those steps and the second email address is still missing, I would like to add a few points that may fit your case more closely:

1. Please open the CSV in Excel and check one affected contact carefully. If both email addresses are not already present there, the problem likely happened during the export from Windows Live, not during the import into Outlook.
2. If both email addresses are present in the CSV, compare the column headers with Microsoft’s sample Outlook CSV format. Outlook uses the first row to recognize fields, so if the second email column name from Windows Live does not match what Outlook expects, that field may be skipped. Create or edit .csv files to import into Outlook
3. Before importing again, please save the file as CSV UTF-8, since that is the recommended format for importing contacts into new Outlook. Import or export contacts in Outlook using a .csv file
4. If needed, test with only 2 to 3 contacts. If a small test works but the full file does not, that can point to a formatting problem in specific rows of the CSV. Fix problems importing contacts to Outlook

Please note that this is a user-to-user forum, so contributors here can only guide based on experience and available documentation and cannot access your contacts or Outlook data directly.

If the above checks do not help, you can also try contacting Microsoft Support from the support contact page for further assistance.

1. Visit the Microsoft Support contact page: Contact - Microsoft Support  
2. In the search bar provided on the page, type "Outlook issue" and press Enter.  
3. Click on the "Get Help" button that appears.  
4. Scroll down the page until you see and click on the "Contact Support" option.  
5. When prompted to select your product or service, choose "Other Products".  
6. For the category, choose "Outlook".  
7. Look for and click on "Chat with a support agent in your web browser".  
8. Confirm your personal email when prompted - this is the email Microsoft will use to communicate with you during and after the support session.  
9. Explain your situation clearly: Be concise but provide all the relevant details.    

I hope this helps.

The behavior is caused by how Outlook imports and stores contacts from a CSV file and how each account’s Contacts folder is used. The import went into only one account’s Contacts folder, so those contacts appear only under that email address.

To correct or verify this:

1. Check the CSV file content
   • Open the exported .csv from Windows Live in Excel.
   • Confirm that all contact details are present and that the first row still contains the column headings. Outlook requires the column headings in the first row and they must not be replaced.
   • When closing Excel, always choose Yes when prompted to keep the file in CSV format; choosing No can corrupt the file and require a new export.
2. Re-import to the correct Contacts folder
   • In new Outlook, ensure the target account (the one where contacts are missing) is selected when starting the import.
   • Import the CSV again and, when prompted how to handle duplicates, choose Replace duplicates with items imported so all fields are updated.
3. If contacts still appear incomplete
   • Reopen the CSV in Excel and verify that the missing fields are actually present in the file.
   • If they are missing from the CSV, repeat the export from Windows Live, making sure all contacts and fields are included.

If no contacts appear at all for one account after import, verify that the CSV actually contains data; if it does not, the export from Windows Live must be redone and then imported again into Outlook.

References:

• Fix problems importing contacts to Outlook
• Microsoft 365 operated by 21Vianet: Import contacts to Outlook for Windows
• No contacts appear in Outlook after import
• Import or export contacts in Outlook using a .csv file