Share via

Can no longer access one of my email accounts through Outlook

Brian Brown 0 Reputation points
2026-05-14T16:33:20.2533333+00:00

I keep getting the following banner at the top of one of my email accounts in Outlook.

User's image

When I follow the link and attempt to sign in, I always get the following error message:

User's image

PLEASE HELP!!!

This specific email account is a secondary account through Wix. My primary email through Wix works just fine in Outlook and there are no issues found within my Wix dashboard.

Outlook | Windows | New Outlook for Windows | For home
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Chloe-L 13,140 Reputation points Microsoft External Staff Moderator
    2026-05-14T22:20:40.0533333+00:00

    Hello Brian Brown,

    Welcome to the Microsoft Q&A Forum. I understand how frustrating it can be when one email account suddenly stops syncing, especially when another account from the same provider is working without any issues.

    This type of sign‑in error usually occurs when the secure web sign‑in (OAuth) process is interrupted during the browser redirect. The steps below often help restore the connection:

    1. Temporarily disable ad blockers or privacy extensions Some browser extensions can interfere with the sign‑in process. Please disable them briefly, restart Outlook, and try signing in again.
    2. Temporarily change your default browser Go to Windows Settings > Apps > Default apps and switch to a different browser (for example, Edge to Chrome or Firefox). Restart Outlook and retry the sign‑in. You can switch back afterward.
    3. Remove and re‑add the account Remove the affected Wix account from Outlook, fully close and reopen the app, then add the account again to refresh the sign‑in connection.
    4. If using New Outlook, try Classic Outlook New Outlook can be more sensitive with some third‑party IMAP/OAuth configurations. If the issue continues, switching back to Classic Outlook may restore normal syncing.

    I hope this helps get your secondary inbox syncing again smoothly.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.