i entered a subscription for microsoft on 9/1/2025; You cancelled me on 4/23/2026 (approx) telling me my subscription expired

Hello Dk Kirsch,

Based on your description, your situation (paid yearly subscription starting Sept 1, 2025 but stopped around April 2026) is not normal if everything is on one account. I suggest you do this:

1. Go to your subscriptions page Open Microsoft subscriptions
2. Check carefully:
   • All Microsoft accounts you may have (very important)
   • The subscription status (Active / Expired / Cancelled)
   • The expiration date shown
3. If you do NOT see the subscription:
   • Sign out
   • Try ALL possible email addresses (this solves ~70% of these cases)
4. Open your order directly: View order history
   • Enter or search for order number
5. If the order is found but shows cancelled/expired early:
   • Do NOT try to fix it yourself
   • Please contact Microsoft support for better assistance

Go to Microsoft Support – Contact: https://support.microsoft.com/home/contact

In the box type in your issue > select Get help > Scroll down choose contact support > Sign in your account

Select Microsoft 365 & Office

Select Subscription, account, billing

Choose related tag for your issue

When offered, select “Request a call back” (or Chat, then ask for callback) > Leave your information so they can callback

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Have a nice day!