Share via

Unable to connect to the licensing helper

Sally Lane 0 Reputation points
2026-05-14T11:31:24.3966667+00:00

I have transferred my data from one laptop to another new one and microsoft will not now work. I cannot save any data. I can sign in but I am getting the message 'Unable to connect to the licensing helper'

Microsoft 365 and Office | Other
0 comments

Answer accepted by question author

  1. Xavier-D 8,330 Reputation points Microsoft External Staff Moderator
    2026-05-15T03:58:15.2333333+00:00

    Hello Sally Lane

    What type of system are you using? Window or Mac?

    To be able to connect to the licensing helper, the Microsoft Office Licensing app has to be turned on

    If you are on Mac, here is how you can turn it on:

    Apple icon > System Settings >General > Login Items > toggle switch for Microsoft Office Licensing.

    I hope to hear update from you about this issue, I'll be happy to help.

    Was this answer helpful?

    1 person found this answer helpful.

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.