ow to remove 365 apps for enterprise subscription logged in by family.

Hi @Michael Cole,

It sounds like the device is still holding cached activation and “work or school” account information from the Microsoft 365 Apps for enterprise subscription, even though you can no longer sign into that account. Because of that, OneDrive and Office apps may still try to use the old enterprise identity and permissions.

You can usually fix this by removing the old work/school account from Windows and clearing the old Office activation state locally, you do not necessarily need to log back into the enterprise account.

Please try these steps:

1/ Close all Office apps completely (Word, Excel, Outlook, Teams, OneDrive, etc.).

2/ Remove the old work/school account from Windows:

• Open 'Settings'
• Go to 'Accounts'
• Select 'Access work or school'
• Select the old enterprise account
• Click 'Disconnect'

Microsoft has an official article for this process here: Reset activation state for Microsoft 365 Apps for enterprise

3/ Also remove the account from Office apps:

• Open Word or Excel
• Go to File > Account
• Under connected accounts, sign out or remove the old enterprise account if it still appears.

4/ Sign out of OneDrive:

• Right-click the OneDrive cloud icon
• Select the OneDrive Help and Settings icon then select 'Settings'.
• Go to Account tab
• Select 'Unlink this PC', and then select 'Unlink account'​​​​​​​.

5/ Restart the computer.

6/ Sign back in only with your personal Microsoft 365 subscription account.

If the old enterprise license still keeps appearing afterward, Microsoft also provides steps to fully clear old Office activation credentials and cached licensing information here: Deactivate an installation of Office

One important note: if the enterprise organization applied device management or security policies, some remnants may remain until the activation cache is reset locally. The article in step 2 specifically covers clearing those cached enterprise activations.