Why I can not download attachements from my hotmail account since yesterday on my laptop?

Hi Tamer Abou gharara

Based on your description, this looks isolated to your Chrome profile on this laptop, tied to your Hotmail session. Clearing cookies doesn't always fix a corrupted Chrome profile state, cached auth token, or a conflicting extension.

Have the solutions from the Q&A assistant resolved this for you? If not, please try the steps below:

1. Test another browser Open Edge or Firefox on the same laptop and sign in to Hotmail. If downloads work there, the issue is Chrome-specific.

2. Test a clean Chrome profile Chrome avatar (top-right) > Add > create a new profile (don't sign in with Google). Open https://outlook.live.com, sign in, and retry. If it works, your original profile is corrupted — either keep using the new one or go to Settings > Reset settings > Restore settings to their original defaults.

3. Try Incognito with extensions off Press Ctrl + Shift + N, sign in, and download. If it works, an extension (ad blocker, antivirus, PDF viewer, or download manager) is the culprit — disable them one by one to find it.

4. Full Hotmail session reset Sign out of Outlook on the web > go to chrome://settings/siteData > search and delete entries for live.com, outlook.com, and microsoft.com > fully close Chrome (check Task Manager) > reopen and sign back in.

Quick workaround In Outlook on the web, right-click the attachment and choose Save to OneDrive, then download it from OneDrive — this uses a different path and almost always works.

Please let me know how it goes!

Based on similar issues in the provided context, the most likely causes are either:

1. An Outlook.com/Hotmail service-side problem affecting attachments for some accounts only.
2. Local security/antivirus or attachment-blocking behavior on the specific laptop profile.

Because:

• Attachments download correctly from the same account on another device (desktop).
• Another account (infraone.org) works fine on the same laptop.
• The same browser (Chrome) works for a colleague.

This strongly suggests an interaction between this specific Outlook.com account and the security/attachment controls on this laptop or a temporary backend issue affecting only some Outlook.com users.

Actionable steps using only the available context:

1. Check if Outlook.com is currently limiting or blocking attachments
   • There is a known pattern where Outlook.com/Hotmail issues affect only some users and then get fixed on the server side after some time. For example, outgoing emails with attachments being treated as spam or Outlook.com errors that later resolve without local changes.
   • If the problem started suddenly on 12 May 2026 and no local changes were made, this scenario matches a possible backend bug.
   • In this case, contact Outlook.com support directly from the affected account:
     • Sign in to Outlook.com in the browser on the laptop.
     • Select Help on the menu bar and enter a short description (for example, “Cannot download attachments on this device only”).
     • If self-help does not resolve it, scroll down to Still need help? and select Yes to open a support request.
2. Use Outlook.com’s official support channels
   • If sign-in is possible but attachments fail only on this laptop, still use the in-product Help entry so support can see the issue context.
   • If sign-in ever fails on this device, use the alternative sign-in-help link provided in the Outlook.com help article.
3. If the issue persists and support confirms a known bug
   • The context shows similar Outlook.com issues (attachments or message access problems) that were acknowledged as known bugs and later fixed without user-side changes.
   • In such cases, the practical step is to:
     • Continue downloading attachments from another device (where it works) as a temporary workaround.
     • Monitor the affected laptop over the next days; once the backend fix is deployed, attachment downloads should resume working without further local changes.

If none of the above resolves the problem, the next step is to continue working with Outlook.com support, as they can check account-specific and server-side conditions that are not visible from the client side.

References:

• Unable to attach files in Outlook.com
• Troubleshoot attachment problems in Outlook for Windows
• Outgoing emails with attachments undelivered as spam - Microsoft Q&A
• Outlook.com "Something Went Wrong" - Microsoft Q&A
• Outlook.com address returning TooManyObjectsOpenedError - Microsoft Q&A