Surface Pro 9 Screen Replacement

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Replacement Screen (TDM) for Surface Pro 9

Surface Pro 9 screen replacement is handled through Surface service options. The exact availability, cost, and turnaround time depend on warranty status, region, and whether the device is covered by Microsoft Complete.

1. Service availability and type

• If the Surface Pro 9 is out of warranty, damaged, or has a cracked screen, it may be replaced with a refurbished device through out-of-warranty service.
• Depending on the product and region, the service offered may be either a repair or a refurbished replacement device.
• Out-of-warranty service offers may not be available for all countries or products and pricing is subject to change.

2. How to check availability and cost

• Go to the Select device for service page: https://account.microsoft.com/devices/select-device-for-repair.
• Sign in with the Microsoft account.
• Select or register the Surface Pro 9.
• Follow the instructions to create a service order and select the appropriate issue type (for example, cracked screen or physical damage).
• During this process, the system will determine whether the device is in or out of warranty and display the applicable service options and costs, including any out-of-warranty fees.
• For general pricing information, see “How much does out-of-warranty service cost for your Surface device or accessory?” (linked in the references below).

3. How long it typically takes

• After creating the service order, a shipping label is provided so the device can be sent in.
• It typically takes 6–8 business days to get the Surface back after shipping it, depending on location and any inventory or shipping delays.

4. Replacement device and warranty

• Replacement Surface devices are Genuine Microsoft Refurbished products that have been inspected, tested, cleaned, and refurbished using genuine Microsoft parts.
• The refurbished product received will not include accessories such as a power supply; accessories should not be sent unless specifically instructed.
• Post-service warranty coverage:
  • If the service is in-warranty: coverage is the remainder of the original hardware warranty or 90 days, whichever is longer.
  • If the service is out-of-warranty: the replacement or serviced device has a 90-day hardware warranty.

5. Data and preparation

• If the Surface Pro 9 can still be turned on, important files should be backed up to another computer, drive, or cloud storage such as OneDrive before sending it in. Data cannot be recovered as part of the service.

6. Self-repair option (if applicable)

• For users with technician-level skills and tools, Microsoft offers certain parts and self-repair options for out-of-warranty devices. Availability depends on device and region. Details are in the “Self-repair information for your Surface device” article (linked below).

References:

• Get service for your out of warranty or damaged Surface
• How to get service or repair for Surface