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WSUS synchronisation issue

matteu31 507 Reputation points
2026-05-13T15:44:04.91+00:00

Hello,

I try to build a new WSUS server today and it's not working during the step "Connect to upstram server".

2026-05-13_17h24_26

I'm using Microsoft Update and the wizzard is stucked here since more than 30 min...

When I go to the logs on the C:\program\update services\logs\Softwaredistribution.log

I have lot's lot's lot's of these entries :

DBConnection.ExecuteCommandNoResult SqlException occurred. Number 50000 and message invalid update identity (AtLeastOne Prerequisite) in XML for update {update GUID}

I test on Windows server 2019 / 2022 / 2025 and all have the same issue.

Is there a known issue now ?

Windows for business | Windows Server | Devices and deployment | Install Windows updates, features, or roles
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  1. matteu31 507 Reputation points
    2026-05-13T15:59:14.2733333+00:00

    ok it's strange but finally it works after maybe more than 1 hour...

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  2. Brian Huynh 2,880 Reputation points Microsoft External Staff Moderator
    2026-05-14T02:43:11.71+00:00

    Hello matteu31, thank you for posting in the Microsoft Q&A community.

    The error SqlException occurred. Number 50000 and message invalid update identity (AtLeastOne Prerequisite) in XML for update means that WSUS is attempting to parse update metadata (XML) downloaded from Microsoft Update and insert it into the local SUSDB database, but the SQL stored procedure is rejecting it due to a malformed prerequisite schema.

    Because you have replicated this exact failure across clean installations of Windows Server 2019, 2022, and 2025, this indicates a transient server-side issue on Microsoft's end. A recently published update on the Microsoft Update catalog likely contains malformed XML metadata. When your new WSUS server attempts its initial catalog sync to discover available products, it pulls this broken metadata, causing the local database transaction to fail and halting the wizard.

    Since the GUI Configuration Wizard can get permanently stuck when encountering a catalog exception, bypassing the wizard and forcing the synchronization through PowerShell can handle the exception more gracefully or skip the problematic metadata block.

    1. Click Cancel to close the WSUS Configuration Wizard.
    2. Open an elevated PowerShell prompt and run the following commands to initiate a sync manually:
    $wsus = Get-WsusServer
    $wsus.GetSubscription().StartSynchronization()
    
    1. Open the WSUS Administration Console and navigate to the Synchronizations node to monitor the progress. If it succeeds, you can then manually navigate to Options > Products and Classifications to configure your server.

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