I am unable to scan from my office sharp copier. I was using it regularly it all of sudden stopped.

Just checking to see how is everything. Please feel free to let me know if you need any assistance

Hi Freedom Hill Coop

First thing checking if the copier is still connected to your office network sometimes a simple unplug/replug of the Ethernet cable or a quick Wi-Fi reconnect does the trick. If the network looks fine, hop into the copier’s scan settings and make sure the destination folder or email address is still valid; occasionally credentials expire or permissions change without notice.

Restart the copier itself it sounds basic, but these machines cache a lot and a reboot often clears out the issue. If you’re scanning to a shared folder, confirm that your PC still has access rights to that folder. Also, make sure the Sharp’s IP address hasn’t changed; if it did, your saved scan destinations may no longer point to the right place. If none of that works, reinstalling the Sharp driver/software package on your computer can reset the connection cleanly

Give those steps a try and let me know how it goes. And if this answer helps you get scanning again, please hit **“**accept answer” so we know it solved the problem.

On Windows clients, scanning from a networked multifunction copier can stop working if the Windows Image Acquisition (WIA) stack or related services get into a bad state, or if a known Windows 7/Windows Server 2008 R2 issue with scanner events occurs.

For Windows 7 or Windows Server 2008 R2 environments, there are two documented scanner issues:

1. The scan application (for example, Windows Fax and Scan) does not start automatically when the scan button is pressed on the device. This is caused by the ShellHwDetection service stopping after inactivity, which also stops the WIA service and leaves it stopped even after logon. In this case, installing the documented hotfix for ShellHwDetection (Shsvcs.dll) on affected systems and restarting the computer restores proper handling of scanner hardware events.
2. For WSD-based scanners (devices using Web Services for Devices), the scanner can stop working after the device is restarted because of incorrect subscription ending logic in Wsdapi.dll. This puts the WIA service into a bad state so future scan requests fail. Applying the corresponding update that fixes Wsdapi.dll on Windows 7/Windows Server 2008 R2 and then restarting the system resolves this condition.

In an office scenario where scanning “suddenly stopped” after previously working, and the device is a networked MFP, verifying whether the device is configured as a WSD scanner and whether the client PCs are running Windows 7/Windows Server 2008 R2 is important. If so, apply the relevant hotfix/update on the Windows client or server that is receiving the scans, then restart and test scanning again.

If the environment is newer than Windows 7/Windows Server 2008 R2, or the Sharp device is not using WSD, use the vendor’s troubleshooting steps (driver/software reinstall, device reset, connection checks) similar to those referenced for other printers and scanners in the context.

References:

• The scan application does not start automatically when you push the scan button on a scanner or on a multifunction printer in Windows Server 2008 R2 or in Windows 7
• A Web Services for Devices (WSD)-based scanner does not work after the device is restarted on a computer that is running in Windows 7 or Windows Server 2008 R2
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