I have the following charges on my paypal and they are not from my Microsoft account

Those Minecraft Store charges are Microsoft purchases that were billed to PayPal, but they may be coming from a different Microsoft/Xbox/Minecraft account than the one being checked, or from unauthorized use of the PayPal details.

To investigate and cancel/refund where possible, follow these steps:

1. Check what the charges are for
   • Go to the Microsoft account billing site and sign in with any Microsoft accounts that might be linked to that PayPal.
   • Open Payment & billing > Order history and refine by the relevant date range (around April 29, 2026) to see if those Minecraft orders appear.
   • If they appear and show as Completed or Redeemed, they have already been posted to the payment option.
2. If the orders appear but are unwanted/unauthorized
   • For accidental or unauthorized purchases, use the refund process described in Returning items you bought from Microsoft for exchange or refund. That page lets requests be submitted for refunds on Microsoft Store purchases (including digital items like games and in‑app content) when eligible.
   • If the items are digital and there is no Cancel item option (because they have already been billed), request a refund rather than cancellation.
3. If the orders do not appear on the Microsoft account
   • Use the How to investigate a billing charge from Microsoft guidance to track down what account or product the charge belongs to. From the Microsoft account dashboard, the Manage your payments page provides an Investigate option for unrecognized charges.
   • This helps determine whether the charges are tied to another Microsoft account (for example, a family member’s Xbox/Minecraft account) that is using the same PayPal.
4. If the charges are clearly fraudulent or the account may be compromised
   • If there is suspicion that someone else is using the Microsoft account, follow the steps in how to recover a hacked or compromised Microsoft account and how to help protect your Microsoft account (for example, changing the password, reviewing sign‑in activity, and updating security info).
   • Remove PayPal as a payment option from any Microsoft accounts that are not recognized or in use.
   • Contact Microsoft Store Support directly if the self‑service investigation and refund tools do not resolve the issue, and provide the PayPal statement details and the order numbers listed.
5. Also check PayPal directly
   • In PayPal, review the transaction details for each charge to confirm the merchant description and any reference to a Microsoft/Xbox/Minecraft account.
   • If the transactions are not recognized after checking all Microsoft accounts, open a dispute with PayPal in addition to working with Microsoft.

These steps will either surface the associated Microsoft account so the purchases can be refunded where eligible, or confirm that the charges are fraudulent so they can be disputed with both Microsoft and PayPal.

References:

• Cancel an order or pre-order from Microsoft Store
• View your Microsoft Store order history
• How to investigate a billing charge from Microsoft

Hello Scott Rife,

The amounts and the "Minecraft Store Item" wording on those charges looks like Minecraft Marketplace in-app purchases — those are the skins, texture packs, mini-games, and Minecoin bundles sold inside Minecraft. Five of them landing on the same day usually points to one of two things: either a family member (most often a kid) using a Microsoft or Xbox account that has your PayPal saved as the payment method, or the Microsoft account that owns those purchases has been compromised.

A few practical steps to work through it:

• Sign in at https://account.microsoft.com/ with each Microsoft account that might be linked to your PayPal, and check Payment & billing > Order history around April 29 for those order numbers. If they show up, that's the account the purchases were made on.
• If you can't tell which account it is, use the Investigate option on the Manage your payments page of the Microsoft account dashboard. That tool is designed exactly to track unfamiliar Microsoft charges back to their source. The full walkthrough is in the official KB here: https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93
• Once you find the account, remove PayPal as a payment method on it right away to stop any further charges from going through.
• For the refund itself, Marketplace purchases aren't refunded through the generic Microsoft billing flow — you'll need to go through Minecraft support at https://help.minecraft.net, or through the Xbox refund-orders flow if the account is an Xbox one. Explain that the purchases were unauthorized and include the order numbers and dates.
• If none of your Microsoft accounts turn out to own these charges, then it's most likely a compromised account or fraud — at that point, dispute the transactions directly with PayPal and consider rotating your password and reviewing sign-in activity on any account that was using that PayPal.

I hope that gives you a clear path forward.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.