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I am not receiving calendar invites in my Outlook account. This is across the Outlook app on my phone as well as when I login to Outlook on my desktop browser (Chrome). This is a recurring issue. I've deleted cookies and cleared cache.
Using Outlook for iOS for personal email and calendar management
Sorry if I wasn't clear in my earlier message, I haven't been told by anyone that they are getting error messages so I'm afraid I can't share any. If you've got any other suggestions on how to resolve it that would be great!
@Benedict Kelly said
I've been sent at least 2 invites from external people
1 -- You said you have a hotmail.com address, which implies a personal email account. But the term "external people" makes me wonder if you are in a Corporate or IT Managed environment? What exactly do you mean by "external "?
Is this correct?
Sorry, should be clearer. I sent myself a test invite from my gmail account and it came through. The issue I'm having is with other people sending me invites that don't come through. My account is personal not corporate.
Thank you for the quick response and answers.
Just to confirm another point:
If you use your desktop browser to login to your Hotmail account and then do: File -> Settings. Mail -> Rules. There are no Rules defined that you were not aware of?
If you do not have any Rules that might be intercepting the Invites, I'm stumped. I hope that @EmilyS726 has some other ideas.
I've had a look and I haven't set up any Rules. Thank you for the suggestion though!
@Benedict Kelly said
I did email myself an invite from my gmail address and it did come through
Sorry, but I just can't let this one go. If you're tired of answering my questions, I'll understand.
What is the domain of the senders who's invites don't arrive? i.e. The part of their email address after the "@"? Do NOT reply with their full email address.
I am with @Hornblower409
Curious what domain the senders use? Are they organization users? Since your test invitation came through, and you said it only happened to these senders, it sounds like the issue can be related to them, not your account.
I've had the issue with an @itv.com address and an @outline.games The issue could be at their end but they don't appear to be getting any error message / bounce back.
@outline.games domain definitely has authentication issue as SPF/DKIM/DMARC are all missing. Microsoft can outright reject their incoming traffic without bounce email. You said you still received their emails, it can be just a matter of time before their emails will stop coming in altogether when it reaches the volume sender threshold.
@itv.com on the other hand, seems to have all three records set up.
However, this is their SPF record. If Microsoft 365 is not included there, then yes, Teams invitations sent from that domain can be rejected or marked suspicious. Their sof record should have included "include:spf.protection.outlook.com"
I honestly don't think this is something you can fix from your end. Their IT/email admins need to fix on their end.
this is extremely helpful, thank you!
You are welcome.
What’s your address for your outlook? Is it an outlook.com address or a third party address?
If you go to your Microsoft account https://account.live.com > Your info > Sign in preference, can you confirm that your hotmail.com address is still listed as preference?
If so, when others sent you calendar invite, did they get any sort of error messages?
Do you have a different email address you can use to send a test invite to your hotmail address?
Yes my hotmail address is still listed as my preference. I haven't been told that people sending invites were getting an error message so I assume that's not happening. I did email myself an invite from my gmail address and it did come through, so some invites are coming. But in the last week I've been sent at least 2 invites from external people and they haven't shown up.
It would be great if you could ask the others to share the exact error message with you so you can share it with me. The error would provide some indication of what might be the problem. I don't think I would have a clue if I didn't know what the error says, but maybe the problem is on their end.