Storage says full, account says plenty of storage

Hi Nathan Berg

I understand how confusing and frustrating this can be when Outlook says your storage is full even though your account shows plenty of space left.

Please open the official storage breakdown page and make sure both sections are expanded:

• Microsoft storage (OneDrive)
• Email storage

This confirms whether the block is coming from cloud storage, not mailbox size. Also, please try these steps:

1, Free Microsoft cloud storage

• Go to OneDrive > Recycle bin and empty it
• Delete large files you no longer need

Note: Items in the recycle bin still count toward storage

2, Remove large email attachments

• In Outlook.com, sort emails by Size
• Permanently delete emails with large attachments (Shift + Delete to bypass “Deleted Items”)

3, Empty “Deleted Items” in Outlook.com

• In Outlook.com
• In the left folder list, click “Deleted Items”
• At the top, select “Empty folder”
• Confirm the deletion

Please feel free to let me know how it goes after trying these steps. Thank you for your time and understanding.

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Hi Nathan,

Sometimes the Emails go out randomly about Low Storage, despite it not being the case. I also recieved it yesterday.

Please share a screenshot of https://onedrive.live.com/?v=managestorage&sw=bypassConfig page for the next steps.

I’m eager to hear back and work together to find a solution.