Dear JASMINE DZAKIYA ROSYADA,
Based on your description, it appears your device or IP address is affected by a location-based restriction, which is preventing access to certain downloads. This may be due to regional policies, export controls, or system-level enforcement tied to your current network location.
To resolve this, we recommend the following steps:
Ensure you are not using a VPN or proxy associated with a restricted region.
Go to Settings > Time & Language > Region, and set your location to a supported country (e.g., United States or Singapore).
Try switching to a different internet connection, such as a mobile hotspot or another Wi-Fi network.
If you're attempting to download Windows installation media, use the Media Creation Tool, which may bypass location filters.
If the issue persists, please share the exact product or download link you're trying to access so we can assist further.
Best regards,
Quinnie Quoc.