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Amazon Connect Tutorial | AWS Cloud Contact Center Introduction and Demo | Call Center Architecture
Timelines: 00:37 How does it work? 01:11 Key Concepts 01:39 Demo (Plan & Design Contact Center) 02:56 Demo begins 03:11 Create Amazon Connect Instance 05:19 Login as Admin 05:41 Hours of Business 07:33 Create Queues 09:22 Create Routing Profiles 11:43 Create Users 14:31 Create Contact Flows 26:30 Create Flow for Lambda function 28:20 Create ...
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