A guide to drafting a performance improvement procedure, helping employers tackle underperformance when issues cannot be resolved informally.

In my years of process improvement work, I've identified some problems that hinder the achievement of excellence. These are likely not unique to my experience and I want to share them with you, along ...

For an organization wanting to serve its client base well, ensuring internal audits of processes and procedures means it’s serious about its clients and employees.

Smart Business spoke with Kaplan about how AI is being utilized in quality and process improvement decision-making. How is AI being rolled out within organizations? Thoughtful implementation of AI in ...