AWS launches Amazon Connect, productizes Amazon’s in-house contact center software Ingrid Lunden 6:37 AM PDT · March 28, 2017 ...

Amazon Web Services, Inc., today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to d ...

Amazon is stepping up its contact center services with Amazon Connect Wisdom, Customer Profiles, Real-Time Contact Lens, Tasks and Voice ID.

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...